Our once a year Family vacation partially ruined by a terrible, unprofessional hotel stay! We will NEVER stay here again!. Paid cash for breakfast and they still charged my card. And we are telling our friends and family in Miami to NEVER stay here! Calling Corporate!

The common areas of the hotel were very beautiful, specially the pool which I think was the highlight. Beautiful views in the evening. I recommend if you have the time check in by afternoon and enjoy time by the pool till sunset. You can also get food and drinks from the bar and take it to the pool. However I also have to mention the room which was underwhelming to say the least. Very basic room, something what you'd expect from an economy hotel. Only the big Smart TV was nice. The in-room bathrooms were the worst part I think. Very disappointing considering that Pullman is under Accor's Premium Hotels and the room tariff. Also the wi-fi was not working in my room. It was working fine in the lobby and everywhere else but for some reason not in my room. Hopefully that is fixed by now. The hotel also has a Starbucks coffee kiosk which is very convenient and there is also a complementary shuttle every 30 mins to the Airport which is great.

I have stayed at this hotel numerous times over the years (this will be my last stay) ... there is a lot of deferred maintenance from a run down lobby - that needs some TLC to the rooms that need a makeover (scratched and dented furniture, worn carpeting, mattress was caved in, run down bathroom and walls that need a coat of paint. Just UGH

Although mine was a short stay, 6 hours, it was perfect. I arrived around midnight, my res was handy, checked into a clean room and caught some comfortable sleep. Shuttle to MIA was easy. All in all, a perfect stay with no problems. MK

I will not be staying at this hotel again my card was charged twice for the same amount I called to get it fixed got not help. The phone didn’t work in my room the bathroom shower had black dirt in it when I arrived ! Roaches seen inside of the lobby the front desk doesn’t answer the phone , the parking is far with a lot of steps not ideal for my mom who is disabled with a bad back and it also took over 25 mins standing in the line to check out ! Unacceptable my first time staying here and was a total disappointment! I ended up leaving and staying somewhere else due to this terrible experience !