Hôtel Mercure Caen Centre Port de Plaisance 4 つ星

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

As usual, we enjoyed our latest stay at the Mercure Port de Plaisance. We always feel welcome and the staff are always pleasant and helpful. Secure parking, easy access and a good location are other benefits.

Quite adequate for an overnight/ short break- but a bit like a rail station downstairs, with long, dull corridors to the rooms.We did not sample the food as many places to eat within walking distance. Rooms are adequately equipped, but would benefit from better maintenance.

Receptionists friendly, helpful and efficient, room was clean, well looked after and everything worked. Breakfast staff helpful and food was replenished quickly. A few minutes walk from town centre. Relatively easy to find hotel by car.

Nice Hotel great location - park your car in garage and forget it. Restaurant Courte Paille next door to hotel is very convenient and other restaurants are just a short walk across the quai in front of hotel

Nice hotel compared to others we tried in Caen during previous years ( plus smilling, competent, English speaking staff... finally !) Location is convenient as it is within the city center and few minutes from the train station by tram, we could easily walk to the castle and art museum as well as go shopping in five minutes. Breakfast is ok-ish. Superb restaurant in the very same street (one Michelin star called Carbone, we loved it !!)

Very courteous reception welcome and so good having the underground car park. The hotel is so well positioned in the centre of Caen and to have the car parking availability is a high bonus. The bedrooms give you all the facilities you need but we didn't breakfast as we were catching the 8.30 ferry. Excellent easy route to the cross channel ferry and we use this hotel whenever we travel.

We arrived at the hotel to discover that I had booked it for the following weekend. No matter Amy on reception sorted it out, getting us a rate close to our special rate and letting us pick the room, great service. The staff here are excellent, friendly and helpful. The room was god with a good sized bed, bath, fridge, which is rare and plenty of tea and coffee. The hotel facilities are above standard, large reception area, bar, restaurant and meeting rooms. It is right in the center of Caen overlooking the river Orme basin. There was a Sunday market right outside, quite an experience as it is the biggest in Europe apparently. This hotel also has an underground car park,greatly appreciated as the local car parks were closed due to there market. Highly recommend this hotel.

The accessibility of the hotel to the port and the restaurants was easy and a pleasant walk. The room size was adequate and the rain shower outstanding. The breakfast was excellent and there is an elevator which helps considerably with luggage and packages. We loved the rain shower!

Good hotel in the center with a parking easy to find. Room are quite large and well decorate. Bed are ok, bathroom good with exception of the shower which is in a position absurd that you can't take a shower!!! Carpet on the walkway is TERRIBLY DIRTY ! they should change it ! No restaurant and room service very sad! But you can find a good Japanese very close and very good!

Standard room was tatty. Was begrudgingly given a Platinum upgrade to privelege room, which was nice, after being told it's not an obligation and based on availability (but there was availability, so why be rude about it and why not just give me the room in the first place?). Only 1 free drink voucher given for 2 guests (both Platinum), just stingy. No irons in either rooms and had to get a tatty one from reception. Not sure how it can be a 4 star. On the plus side the location was good. I will continue to avoid Accor unless there are no other major chains available.

My wife and I were finally able to get away for a visit to Normandy and the D-Day beaches. Caen is a perfect place to use as a base for such a trip, especially if you want to enjoy good restaurants and some night life around your tours. The Mecure Caen Centre was extremely comfortable and attractive. The carpeting could stand to be replaced in spots but other than that, the place is outstanding. It is a nice walk to an area around the cathedral with many outstanding places to eat or just sit and people watch. The staff was extremely friendly and helpful. Their recommendations were spot on.

We stayed here for one night while returining home from France. We had stayed previously and found it to be more than acceptable. However on this occasion we found a few issues that could have been resolved prior to us being given our key card. The curtains were damaged and allowed light from a windowsill floodlight to flood the room. The light wan't on when we went to bed and only came on in the late evening. I suppose we should have reported the curtains when we discovered them, however the rooms should be inspected by hotel staff following cleaning. We also found some areas of minor damage in the decor of the room and that the towel rack was hanging off the wall in the bathroom ( I replaced it as best I could at the time). The corridor carpeting on the first floor is in a poor state of repair and needs replacing. I was very disappointed to find that we had been charged for a breakfast we didn't have and have not heard back from the hotel since commenting on this by email. We have now resolved not to stay here again and will take an evening ferry crossing instead. The hotel staff are very nice and also very professional.

We always stay at the Mercure Port de Plaisance when on our way back to the UK. The hotel is clean perhaps a bit pricey but has an underground car park which keeps everything nice and secure. Opposite the hotel is a great brasserie Le Carlotta which serves great food. The hotel food is not bad but I can't read the menus in the lift because the print is too small. The only thing I would like to see changed at the hotel are the towels which are now getting so worn out they are only fit for on use - so if you shower on an evening before going out to eat, expect a cold wet towel for your morning shower.

This Mercure was very comfortable with a reasonable rate. It also offers a great breakfast selection. As a base for touring the area it as good because of the local bus service and there are a wide range of restaurants within walking distance.