お客さまの声 4.3/5 3,914 件のレビュー
Certified ALLSAFE by Bureau Veritas
Enjoy our fresh homemade dishes available from room service Sunday-Thursday
We have small private spaces for co-working or individual meetings.
Excellent fiber WiFi
Secure private car park with electric vehicle charging stations
Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.
Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.
Excellent city centre hotel
Stephen P Solo travel - 05/11/2019 トリップアドバイザー認証口コミ
One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel
Very helpful staff and a great location
DublinF247 Family - 15/08/2019 トリップアドバイザー認証口コミ
We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.
NICE TO BE BACK AGAIN
JAMES L Couples - 21/02/2019 トリップアドバイザー認証口コミ
We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.
Mercure hotel not up to the standard
jpcharland1957 Couples - 08/10/2018 トリップアドバイザー認証口コミ
Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.
Good hotel in Caen
CharleyG Couples - 09/06/2018 トリップアドバイザー認証口コミ
Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.