Novotel Gent Centrum 3 estrelas

We stayed at the Novotel as a family of three. First impressions where good. Check in was super fast and staff were very friendly. Facilities are good, lobby, bar and restaurant areas all very modern and clean. Now for the bad bit, we entered the lift and on getting out noticed how stained the carpets were, not a good start. Our room which was a superior room was dirty and the decor was very outdated. The room smelt and needed a good clean lots of signs of wear and tear, even our bathroom towels were torn. The hotel is ideally situated for exploring Ghent, such a shame that the rooms are so bad.

We would not stay anywhere else in Ghent but this hotel. Centrally situated very comfortable rooms with tea and coffee making facilities. Lovely bar area food and drink reasonably priced, in the better weather you can sit outside by the pool. This must be the only outdoor pool in Ghent. We love it. As always Wael and the team were wonderful especially as we had to arrange to stay a further4 nights due to illness. Hope to be back in February.

I like Gent, one of my favorite places to visit. The hotel is in a great location and all it's facilities and amenities are first class. The rooms are clean and comfortable. The building temperature is set way too high. With in room heating shut off the entire stay and cooling not available the only way to have the room at a comfortable temperature is to leave a window open and then be woken constantly by the church bells nearby tolling on the hour and half hour. Was with a group of four and all had same complaint, barely slept all week. Stayed here before with similar issues.

We had previously stayed in this hotel a few years ago and loved it so came back again. The location is perfect, very central, walking distance to sights and shops. The family rooms on the toop floor are spacious and we had a great view of the cathedral. The hotel has an outdoor swimming pool which is a great bonus in the summer. The hotel is starting to show its age though, both on the outside and inside the rooms. It needs some refurbishment.

I stayed at the Novotel in May and while it is centrally located which was great, and it had very good breakfasts, if you are on the south (courtyard) side overlooking the Sint Niklaas church, while it is very beautiful and you feel you could reach out and touch the middle-ages, the church bells ring *all night long* - and the courtyard often had rowdy, loud people out very late at night. It was impossible for me to get any sleep with the windows open, and in May it was quite hot in the room (air conditioning was minimal) with the windows closed. Suffice it to say, I didn't enjoy my stay there, and it didn't help that I had a case of COVID (and couldn't change rooms). Staff was friendly enough, but I wouldn't want to stay there again. Make sure you request a room on a side away from the church, where co-workers told me it was much quieter.