Grand Hotel Bregenz - MGallery

Customer review rating (ALL Rating) 4.6/5 1,587 reviews

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Grand Hotel Bregenz - MGallery - Image 1
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Platz Der Wiener Symphoniker 2, 6900 BREGENZ, Austria

Description

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • Put on your running shoes and start running

Our accommodation(s)

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Hotel location

Grand Hotel Bregenz - MGallery

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

GPS:47.50306, 9.738

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIVVY

Our DIVVY Restaurant is dedicated to fine French Art de Vivre. Enjoy excellent food made from the best local and French ingredients, created by award-winning chef Frederic Vardon and his dedicated team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,587 reviews

TripAdvisor Rating  4.0/5  278 reviews

Certificate of excellence 2024

Good location, nice room but terrible restaurant

Customer review rating 2.5/5

Salsa Couples - Confirmed reviews ALL

Great front desk service. Bad diner at restaurant, food and service average

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at the Grand Hotel Bregenz - MGallery. We appreciate your detailed comments, both positive and negative, as they help us to continuously improve our services. We're glad to hear that you found our hotel's location convenient and that you enjoyed your room. However, we sincerely apologize for the disappointing experience you had at our restaurant. Your feedback regarding the aggressive waiter and poor service is concerning, and we will address this issue with our restaurant team to ensure that such incidents do not occur in the future. We appreciate your recognition of our front desk service and the overall experience during your stay. Your feedback regarding the breakfast, WiFi, and team service in general will also be taken into consideration as we strive to enhance our guest experience. We value your loyalty as a Silver member of the Accor Live Limitless program, and we hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. If you would like to discuss your feedback further or if there's anything else we can assist you with, please don't hesitate to contact us directly. Warm regards, Yazan Jarbou Guest Relation Supervisor Grand Hotel Bregenz - MGallery

Not well taken care of and an uncomfortable night

Customer review rating 1.0/5

Jessica A. Families - Confirmed reviews ALL

We booked a room for us parents and our child. The children bed was not ready when we arrived and after reporting this to the reception twice, in the evening it was still not done. By then the cleaning service was off and the new receptionist came up and did it himself. However he didn't know where the bed linen were and so he just put on the bed whatever he found. The spanner was too small and could not be attached on the sides. So he just put it on the mattress and apologised. Our child didn't want to sleep on it. Then my husband tried, but the bed was inclined and not straight (basically feet higher than the head). So he first slept the other way round and in the end joined us in the queen sized bed. The next day I reported this to the reception. They apologized, told us they could not give us a discount and gave our child a cheap give-away hand-mirror. We don't think this was reliable, nor kind service. Things can go wrong, but then there needs to be an adequate reaction to it.

Dear Ms. A., We are sincerely sorry to hear that your stay at the Grand Hotel Bregenz - MGallery did not meet your expectations. Your satisfaction is of utmost importance to us, and it is disappointing to learn that we failed to meet your expectations. We deeply apologize for the inconvenience you experienced with the provision of the children's bed. It is unacceptable that the bed was not prepared on time and that you had difficulty finding a suitable solution. We will ensure that such incidents are avoided in the future and that our team is better trained to handle such situations appropriately. We regret to hear that our team's response did not meet your expectations and that you felt your complaints were not handled adequately. We will use your feedback to improve our processes and ensure that we respond better to such situations in the future. To express our sincere apologies and appreciation for your feedback, we would like to offer you a free upgrade for your next reservation, as well as a complimentary breakfast. We hope this gesture will help restore your confidence in our hotel. We understand that this was not a pleasant experience for you, and we would very much like the opportunity to regain your trust. Please do not hesitate to contact us directly if you have any further questions or if we can assist you in any way. Kind regards, Yazan Jarbou Guest Relation Supervisor

Good place for Festspielhaus visits - two minutes walk

Customer review rating 4.5/5

Marcel A. C. Couples - Confirmed reviews ALL

Busy hotel, rooms and bathrooms very clean. Bed was not so comfortable, maybe too soft.

Dear Marcel, Thank you for sharing your feedback regarding your recent stay at the Grand Hotel Bregenz - MGallery. We're glad to hear that you found our location convenient for visits to the Festspielhaus and appreciated the cleanliness of our rooms. We appreciate your positive comments on other aspects of your stay, such as the check-in process, breakfast, staff, and cleanliness. We look forward to welcoming you back soon and remain at your service for any further assistance. Best regards, Yazan Jarbou Guest Relation Supervisor

Great location and food

Customer review rating 5.0/5

Jane C. Business - Confirmed reviews ALL

The room was comfortable and clean. This is a small thing to note: I always miss having facecloths in almost all hotels, so I was pleasantly surprised to be provided with them. Thank you! I really enjoyed the fresh fruit spread at breakfast, the meal was healthful and satisfying. I had the lentils and cauliflower rubble for lunch which was really outstandingly delicious. Location was fabulous, my conference was literally right next door so it couldn't have been more convenient. It is also very convenient to walk in the old town which was really charming.

Dear Jane, Thank you for your glowing review! We're thrilled you enjoyed your stay at Grand Hotel Bregenz - MGallery. We're glad you liked our location, food, and appreciated the cleanliness. Your feedback on the check-out process is noted, and we'll work on improving. We appreciate your support for our sustainability initiatives and loyalty program. We look forward to welcoming you back soon! Best regards, Yazan Jarbou Guest Relations Supervisor Grand Hotel Bregenz - MGallery

Customer review rating 4.5/5

Dejan Z. Couples - Confirmed reviews ALL

very friendly and helpful employees!!!

Dear Mr Z., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

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Other web-users rate our hotel

  • 887 reviews 9.4/10 Location
  • 1,158 reviews 7.7/10 Room
  • 1,163 reviews 8.5/10 Service
  • 17 reviews 7.8/10 WiFi
  • 755 reviews 9.6/10 Breakfast
  • 562 reviews 7.1/10 Comfort
  • 381 reviews 7.1/10 Cleanliness
  • 195 reviews 7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.