Grand Hotel Bregenz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,980 reviews

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Grand Hotel Bregenz - MGallery Collection - Image 1
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Platz Der Wiener Symphoniker 2, 6900 BREGENZ, Austria

Description

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • Put on your running shoes and start running

Our accommodation(s)

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Hotel location

Grand Hotel Bregenz - MGallery Collection

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

GPS:47.50306, 9.738

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIVVY

Our DIVVY restaurant is dedicated to the fine French "Art de Vivre". Enjoy excellent food made from the best regional and French ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,980 reviews

Customer review rating 1.5/5

Chris J. Families - Confirmed reviews ALL

We were given a different room to the one we booked despite booking a long time ago. We booked a specific type of room for a reason, because we need a bath and like to be in a room together as our daughter is 18 months old. For some reason other bookings were given priority over ours so we were given connecting rooms instead

Dear Chris J., Thank you for sharing your experience regarding your recent stay with us. I sincerely apologize for the inconvenience you faced with your room assignment. We understand the importance of having the specific accommodations you require, especially when traveling with young children. Your feedback is valuable, and I assure you that we take such matters seriously to enhance our guests' experience. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 4.5/5

Enrico C. Families - Confirmed reviews ALL

Perfect location and friendly staff. Directions for the parking are not well positioned therefore you need to look carefully for the signs.

Dear Enrico C., Thank you for your kind words regarding our location and staff. We appreciate your feedback about the parking directions and will ensure that this matter is addressed for the convenience of our guests in the future. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 4.0/5

Thomas P. Solo - Confirmed reviews ALL

My room was spacious, comfortable and had a balcony. Well located for station, bathing area, lakeside and city centre. I liked the welcome treats in the room. I disliked being asked or give a 5* review as I was checking in - this feels trashy. I didn’t use restaurant (bought breakfast from Spar and ate on balcony) or the gym/pool.

Dear Thomas P., Thank you for your kind words regarding the spacious accommodations and our hotel's prime location. We are pleased to hear that you enjoyed the welcome treats. However, I sincerely apologize for the discomfort you experienced during check-in concerning the review request. We appreciate your feedback, as it helps us refine our approach to guest interactions. We hope to welcome you back in the future to provide an even better experience. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 4.0/5

Christine P. Couples - Confirmed reviews ALL

Appreciated the bottled water in the room. The breakfast buffet was varied and fresh supplies were quickly added, the staff efficient and the breads were wonderful, as were the fresh fruits.

Dear Christine P., Thank you for your kind words regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. We are delighted to hear that our location, comfortable accommodations, and exceptional cleaning staff contributed to your enjoyable experience. It is also wonderful to know that you appreciated the breakfast offerings and the quality of our service. Your feedback is invaluable to us, and we look forward to welcoming you back in the future for another memorable stay. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 2.0/5

Christian S. Business - Confirmed reviews ALL

I stay quite often at this hotel. This time the expectations were not met, especially when paying more than 250,-- EUR / Night. What was not optimal: - Check in: Even if I've booked via our corporate portal, no adress data about me or my company (for the invoice) etc were available and needed. - No Shower-Gel in the bath room: Container was empty and not refilled - one of the Towel-hooks on the wall were nearly broken - Water pressure in the Shower was very low - Finally the invoice was sent per Email - to the wrong person - a colleage forwarded it to me.

Dear Christian S., Thank you for sharing your feedback regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. I sincerely apologize for the inconveniences you experienced, as we strive to provide a seamless experience for our guests. I regret that the check-in process did not meet your expectations, and I understand how important accurate invoicing is for corporate bookings. Your comments regarding the lack of shower gel and the low water pressure in the shower have been duly noted. It is our standard practice to ensure that all amenities are fully stocked and functional prior to guest arrivals. Additionally, I appreciate your feedback about the towel hook, as we prioritize the maintenance and safety of our facilities. I apologize for the mix-up with your invoice. This is not the level of service we aim to provide. Thank you for your understanding, and I hope you will consider us for your future stays, allowing us the opportunity to restore your confidence in our services. Best regarads, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Other web-users rate our hotel

  • 774 reviews 9.3/10 Location
  • 992 reviews 7.4/10 Room
  • 1,030 reviews 8.4/10 Service
  • 733 reviews 9.4/10 Breakfast
  • 468 reviews 6.5/10 Comfort
  • 347 reviews 6.8/10 Cleanliness
  • 301 reviews 5.9/10 Food
  • 189 reviews 5.4/10 Value

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