诺富特里昂热尔兰博物馆区酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,354 评论

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70 avenue Leclerc, LYON CEDEX 07, 69363 里昂, 法国

描述

酒店其他优惠

  • 商务和休闲旅客的理想下榻之所（靠近购物中心、博物馆）

  • 东尼佳尼尔音乐厅演出的前排座位！

  • 我们的 N'Loft：团队聚会，或者像在家一样家人团聚

  • 家庭房可提供连通房，让您的孩子倍受宠爱。

  • 入住行政楼层，享受 VIP 体验！

我们的客房

酒店位置

诺富特里昂热尔兰博物馆区酒店

70 avenue Leclerc, LYON CEDEX 07
69363 里昂
法国

GPS:45.733052, 4.823805

电话
传真 +33 4 72 71 11 00

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

LA FABRIK

我们的啤酒餐馆每天开放！简单的高品质餐饮服务会让年轻的客人们和老当益壮的客人们心情愉悦！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  2,354 评论

TripAdvisor 评级  4.0/5  1,428 评论

卓越奖 2023

NIGHTMARE AT NOVOTEL

Tripadvisor 评级 1.0/5

Explorer20261249943 经 TripAdvisor 认证的评论

**Review of Novotel Hotel Lyon Gerland Musée des Confluences** I recently stayed at Novotel Hotel Lyon Gerland Musée des Confluences on October 23 and 24, 2024, and I must express my profound disappointment. My experience has been nothing short of a nightmare. Upon arrival, we were shocked to discover that our room did not have the advertised air conditioning. Instead, we were told to keep the windows open, which was not only uncomfortable but also downright alarming given the presence of rats and insects in the area. The small window made the room feel claustrophobic, intensifying the discomfort. I lay in a very uncomfortable bed, unable to relax in a sweltering room with no relief in sight. This stay has left me with a lasting aversion to Novotel. The false advertising regarding amenities is unacceptable, and the lack of concern from the staff about our comfort was equally disheartening. I will never choose Novotel again, as this experience has marred my impression of the brand for life.

住的不错

客户意见评级 4.0/5

L. 商务住宿 - 所有已确认评论

方便

尊敬的LIANG先生/女士， 非常感谢您选择诺富特里昂赛滨博物馆酒店。我们很高兴您对我们的位置和住宿感到满意。期待您的再次光临。 谨致问候， Kévin Moirou 1er de Réception / Front Desk Manager

服务优秀

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

前台服务非常好

Nous vous remercions sincèrement pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Votre satisfaction est notre priorité, et vos mots nous motivent à continuer à offrir un service de qualité. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt ! L'équipe de réception.

Terrible Experience - Novotel Lyon Needs Urgent Attention

Tripadvisor 评级 1.0/5

mojiba k 经 TripAdvisor 认证的评论

Our stay at Novotel Lyon has been incredibly disappointing. I’ve always associated the Novotel brand with a certain standard, but this hotel fell far below expectations. Frankly, Lyon deserves better. The entire property feels outdated and shockingly unclean. Upon arrival, we were given a room with a shower cubicle that was filthy and had mold growing on the walls. To make matters worse, we found old, dirty clothes left behind by a previous occupant. This level of cleanliness is unacceptable. We requested a room change, but even the new room was barely cleaner. The overall condition of the hotel is dire and in need of serious refurbishment. Additionally, the amenities and service were severely lacking. The water dispenser in the reception was broken and leaked throughout the night, which made the area look extremely unprofessional. The entrance to the hotel is confusing due to its shared access and convoluted barrier system, making it difficult to figure out how to enter. The car park was similarly complicated, with no clear signage for pedestrians on how to return to the hotel from the parking area. We also encountered issues with the staff and their lack of communication. They did not provide any information about the hotel’s facilities or breakfast options upon check-in. Despite there being three of us in the room, they only gave us one key card. On top of this, they charged us a 1,000-euro damage deposit, even though the booking.com listing clearly stated it would only be 500 euros per booking. When I questioned the staff about the discrepancy, they were unable to provide a clear explanation and instead suggested that I should have booked directly through them rather than through booking.com. This felt unprofessional and misleading. Our overall experience was further marred by inconsistent promises. We had booked two rooms and stayed at the hotel twice within a week. During our first stay, we were given connected rooms, which was ideal since we were a family of two adults and three children. We specifically requested the same arrangement for our second stay, and were assured that it would be possible. However, upon arrival for the second stay, we were informed that the staff member who made the promise should not have done so, and we were not given the connecting rooms. Had we known this beforehand, we would have chosen a different hotel. I’ve never stayed in a hotel in such poor condition and with such unreliable service before. This is the first time I’ve felt compelled to leave a negative review, but I believe Novotel management urgently needs to address these issues. I truly hope they take action to improve this hotel.

Good With A Few Flaws

Tripadvisor 评级 4.0/5

GrammarGirlToronto 经 TripAdvisor 认证的评论

The Novotel has a lot to offer, but some big drawbacks. We were traveling as two adults and one teen (age 13). The interior of the hotel is nice looking and there’s a lot of interesting art. The staff were friendly and helpful. Our room had a living space with a sofa bed and then a separate bedroom, which was a great setup. The room was a good size. In the living area, our daughter had plenty of room to leave her carry-on sized suitcase open on the floor. In the bedroom, my husband and I could each do the same. I also appreciated that even though the couch was being used as a bed, there were other chairs and a table available in the room for relaxing. We opted out of the buffet breakfast because our plan was to walk to cafes in the morning to get something to eat. Unfortunately, this hotel is really not within walking distance of cafes. That ended up being okay because our jet lag made us sleep late, so our first meal ended up being lunch out, but it was a bit disappointing. The big issue is that although the hotel is perfectly nice looking, some design elements are not thoughtful in terms of functionality. The walls are very thin, and we could hear everything going in the hallway at all times of night – groups walking and talking at 3 am, people moving furniture, knocking on doors. Even with earplugs and a white noise app, the noises woke us up and scared my daughter. The sofa bed is also very small. At age 13 and under 5 feet tall, my daughter had very little space to move around in the bed. The balcony is very cute with astro turf, two lounge chairs, two upright chairs, and a little table. Unfortunately, there is a huge step to go in and out. There are two sets of glass doors and the ledge where they open and close is fragile. I could see that someone before us had tried to step on it to get out and the middle was sinking in. This means that to get out to the balcony, you have to step up over a foot and then also step out over the ledge with the doors. To get back into the room, you are stepping out and down and it’s very awkward for short people or people with any sort of mobility issues. The bathroom had a combined bathtub shower. The bathtub was raised by about a foot or so, as though it was sitting on a podium, so getting in and out required another huge step up and down – dangerous when wet. The shower itself has no curtain and only a partial glass door that extended less than halfway along the bathtub. It also swung outward (I assume for cleaning), so there was nothing sturdy to hold onto when climbing in and out. Needless to say, after the first shower, the bathroom floor was covered in water. It took a lot of care to keep the bathroom dry, which is not ideal. There were also not enough hooks for 3 towels, so I had to hang mine in the closet. If the room sleeps 3 people, there should be 3 towel hooks available. Although the location was not very close to cafes and restaurants, it was pretty close to Vieux Lyon, where we spent most of our time. We ended up taking taxis and Ubers most of the time because public transit took much longer, and the rides were never very long, so it’s in a decent location. Also, we were there to see Taylor Swift and the hotel gave my daughter a friendship bracelet for the concert, which was a really nice touch. I also really appreciated the water bottle refill station in the hallway and the coffee maker, slippers, bathrobe, and hair dryer in the room.

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其他网络用户评价我们的酒店

  • 875 评论 7.8/10 位置
  • 1,659 评论 6.1/10 房间
  • 1,597 评论 8.3/10 服务
  • 17 评论 6.4/10 上网
  • 856 评论 8.3/10 早餐
  • 616 评论 4.9/10 清洁度
  • 334 评论 5/10 设施
  • 326 评论 3.5/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。