Dear Mr. M., Thank you for taking the time to share your feedback following your stay at ibis Dijon Sud. We are pleased to hear that you appreciated the friendliness and helpfulness of our team. However, we sincerely apologize for the issues you encountered regarding the cleanliness of the upper floors, the unpleasant bathroom odor, and the damaged ventilation grille. Please be assured that your comments have been taken into consideration and will be shared with the relevant teams so that the necessary improvements can be made. Your feedback is valuable to us and helps us improve the quality of our services. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Rabia Receptionist ibis Dijon Sud

Sehr geehrter Herr H., vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es tut uns leid zu lesen, dass der Zustand Ihres Zimmers und insbesondere die Sauberkeit im Badezimmer nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen zur Renovierung und zur Sauberkeit nehmen wir sehr ernst und werden diese mit den zuständigen Teams besprechen. Auch Ihren Hinweis zur Auswahl und Präsentation unseres Frühstücks nehmen wir gerne auf. Gleichzeitig freuen wir uns sehr, dass Sie mit der Buchung, dem Check-in und Check-out, unserem Team sowie dem WLAN zufrieden waren und unser ALL – Accor Live Limitless Treueprogramm weiterhin empfehlen würden. Wir hoffen, Sie bei einem zukünftigen Aufenthalt von einer deutlich besseren Erfahrung überzeugen zu können. Mit freundlichen Grüßen Das Team des ibis Dijon Sud

Bonjour 😊 Un grand merci pour votre excellente note de 100 et pour votre joli commentaire ! 🌟 Nous sommes ravis de savoir que vous avez passé un agréable séjour et que vous avez apprécié l’accueil chaleureux ainsi que le calme et le confort de votre chambre. 🏨✨ Toute notre équipe vous remercie pour votre confiance et sera très heureuse de vous accueillir à nouveau lors d’un prochain séjour ! 🤗☀️ À très bientôt ! 🌷 L'équipe Ibis Dijon sud

Sehr geehrter Herr M., vielen Dank für Ihre positive Bewertung und dafür, dass Sie bereits zum zweiten Mal bei uns übernachtet haben. Es freut uns sehr, dass Sie mit der Sauberkeit Ihres Zimmers, unserem freundlichen Team und unserem Frühstücksangebot zufrieden waren. Ihre Anmerkung zur Anfahrt von der A31 nehmen wir ebenfalls gerne zur Kenntnis. Wir hoffen, Sie auch bei Ihrer nächsten Reise wieder im ibis Dijon Sud begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des ibis Dijon Sud

Dear Mr. R., Thank you very much for taking the time to share your experience and for your wonderful 90/100 rating. We are delighted to hear that you had such a pleasant stay with us. It is particularly nice to know that you enjoyed the comfort of your mattress, our breakfast, and the warm welcome you received from our team. We are also very happy to see your excellent ratings for your room, check-in, check-out, value for money and our team. We will be sure to share your kind words with our breakfast team, especially the lady you mentioned. Feedback like yours is a great encouragement and a wonderful recognition of their dedication. As a returning ALL Accor member, we truly appreciate your continued trust in ibis Dijon Sud and hope to have the pleasure of welcoming you back again very soon! Warm regards, The ibis Dijon Sud Team

Dear Mrs D., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, with the bakery and grocery store nearby, and that our hotel was a pleasant choice for your family stay. It is always a pleasure to know that our guests appreciate the comfort of our rooms, the quality of our services, and the ease of their experience with us. We are especially grateful for your kind words about our team. We will be sure to share your compliments with the lady from the restaurant and with Rabiâ, who will be very happy to know that they contributed to making your stay enjoyable. Thank you also for your loyalty as a ALL Accor Classic member and for recommending us. Your satisfaction and trust mean a lot to our entire team. We sincerely hope to have the pleasure of welcoming you back again soon at ibis Dijon Sud for another enjoyable stay. Warm regards, Ashley - Reception Supervisor

Dear Mr. Benz, Thank you very much for your excellent review and for recommending ibis Dijon Sud. We are delighted to know that you appreciated the warm welcome from our team, the cleanliness of your room, and the good value for money. Your kind words are greatly appreciated by all of us. We are sorry to read your comment regarding the breakfast charge. We will look into this with our team to better understand what happened and avoid any misunderstanding in the future. We hope to have the pleasure of welcoming you back on your next trip. Kind regards, The ibis Dijon Sud Team

Dear Mr. O., Thank you very much for taking the time to share your excellent feedback. We are delighted to know that our hotel was the perfect place for your stopover with your family. It is wonderful to hear that you appreciated the friendliness of our team, the cleanliness of our rooms, and the quality of our breakfast. Your kind compliments will be shared with all of our staff. Thank you as well for your loyalty as an ALL member. We look forward to welcoming you back to ibis Dijon Sud on your next trip through the region. Kind regards, The ibis Dijon Sud Team

Hello, Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated the accommodation, the breakfast, and the overall quality of our services. Regarding your comment about the absence of German-language television channels, we understand your disappointment. However, we would like to clarify that the availability of specific foreign-language channels is not part of the mandatory ibis brand standards and may vary depending on the establishment and the country. Furthermore, the establishments you mentioned, such as Holiday Inn, are not part of the Accor group. They belong to another hotel group that applies its own brand and service standards. A direct comparison of services is therefore not fully applicable. That said, we have taken your feedback into account and have passed it on to the relevant teams as part of our continuous improvement process. We hope to have the pleasure of welcoming you again soon. Yours sincerely, Ashley – Front Office Duty Manager

Dear Rainer L., Thank you for taking the time to share your detailed feedback following your stay at ibis Dijon Sud. We are sorry to read that your experience did not fully meet your expectations, particularly regarding the room layout, the atmosphere of the hotel, and the perceived level of friendliness from our team. Please be assured that your comments have been shared with the relevant departments for review and improvement, especially in relation to guest interaction and service consistency. Regarding the room setup, our accommodations are designed according to the ibis standard category; however, we understand that comfort preferences may vary, and we regret that the seating arrangement did not fully suit your needs. We also take note of your remarks about breakfast and thank you for your rating, which helps us identify areas where we can further improve. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience. Kind regards, Ashley - Reception Supervisor

Dear Mr. E., Thank you for taking the time to share your detailed feedback following your stay at ibis Dijon Sud. We are pleased to read that you appreciated the friendly welcome, the preparation of your room, as well as the efficiency and flexibility of your booking via all.com. Your satisfaction with our team, as well as the check-in and check-out experience, is also very much appreciated. However, we sincerely regret the unpleasant odor you experienced, which appeared to come from either the air conditioning system or the bathroom. This does not reflect our usual standards. Our technical team will carry out an immediate inspection of the ventilation, air conditioning, and plumbing systems to identify and resolve the issue. In addition, we will reinforce our housekeeping checks to prevent such inconvenience in the future. We hope to have the pleasure of welcoming you again and providing you with an experience fully in line with your expectations. Kind regards,

Dear Mr. B., Thank you for taking the time to share your experience following your stay at ibis Dijon Sud. We are pleased to hear that you appreciated the quality of our welcome, the breakfast, and the convenient location of our hotel. However, we are sincerely sorry to learn that the bathroom door had still not been replaced despite your previous stay. This situation does not meet our standards, and we fully understand your dissatisfaction. Your comment has been forwarded to our technical team so that the issue can be resolved as soon as possible. Please rest assured that this matter is being treated with the utmost attention. We hope to have the pleasure of welcoming you again in the near future under better conditions and to provide you with a fully satisfactory experience. Kind regards, ibis Dijon Sud

Hello Mr. O., We sincerely thank you for taking the time to share your excellent feedback following your stay at the ibis Dijon Sud. We are delighted to hear that you thoroughly enjoyed your stay, particularly the room, the breakfast, and the warm welcome from our team. We also thank you for your comment regarding the value for money. Your feedback is invaluable and helps us continue to improve our services. It will be a real pleasure to welcome you back for a future stay as a couple. Best regards, Clément - Ibis Dijon Sud

Cher client, Un grand merci pour votre retour si positif ! Nous sommes ravis de savoir que vous avez apprécié notre accueil, le petit-déjeuner ainsi que la propreté de votre chambre. Votre satisfaction est notre plus belle récompense et nous motive à continuer à offrir le meilleur service possible à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une nouvelle expérience tout aussi agréable. Cordialement, L'équipe Ibis Dijon Sud

Merci pour votre remarque. Votre suggestion concernant l’ajout de chaînes allemandes telles que ARD ou ZDF a été transmise au service concerné et sera prise en considération. Nous vous remercions de votre retour. Cordialement,

Guten Abend, vielen Dank für Ihren Kommentar! 😊 Wir freuen uns sehr, dass Ihnen die Lage unseres Hauses sowie die Sauberkeit und der Komfort unserer Zimmer gefallen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Das Team Dijon Sud

Sehr geehrter Kunde, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Wir freuen uns sehr, dass Ihnen unsere moderne Lobby und das äußere Erscheinungsbild des Hotels gefallen haben. Wir bedauern jedoch aufrichtig, dass das Zimmer und insbesondere das Badezimmer nicht Ihren Erwartungen entsprochen haben. Wir nehmen Ihre Kommentare sehr ernst, insbesondere hinsichtlich des Zustands der Ausstattung und der Sauberkeit des Badezimmers. Seien Sie versichert, dass wir bereits an einer Verschönerung unserer Zimmer arbeiten und Ihre Kommentare dabei berücksichtigen werden. Unser Ziel ist es, allen unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten. Umso mehr bedauern wir, dass wir dies in Ihrem Fall nicht vollständig erreicht haben. Wir hoffen, Sie bei einer Ihrer nächsten Reisen wieder begrüßen zu dürfen, um Ihnen ein besseres Erlebnis zu bieten. Mit freundlichen Grüßen Tiphaine, Ibis Dijon Sud

Merci beaucoup pour votre retour positif ! Nous sommes ravis d’apprendre que vous avez apprécié la propreté de notre établissement, la gentillesse de notre personnel, le confort des chambres ainsi que notre emplacement. Ce sera un plaisir de vous accueillir à nouveau lors de votre prochain passage en ville ! Reception