Hello Jeanette😊 Thank you for your feedback! We're delighted that you enjoyed the hotel and our breakfast. We hope to welcome you back to Dijon soon! MAMA LOVES YOU ♥️ François - Night Audit

Hello Zentral,  Thank you so much for your amazing feedback ! 🤩 We are thrilled we were able to share our good vibes with you. Our main focus is offering the best quality of service to our guests, and when we succeed, it brings a huge smile to our face 😊 See you soon at MAMA✨ MAMA loves you ♥  Lisa Réceptionniste

Hello Sabine,  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Lisa réceptionniste

Hello Armin 😊 Thank you very much for your feedback! We're delighted that you enjoyed the hotel, its location, the comfortable beds and the breakfast. Regarding the little extras in the room, please don't hesitate to contact our reception team during your stay if anything is missing — we'll be happy to help. We hope to welcome you back to Dijon soon! MAMA LOVES YOU ♥️ François - Night Audit

Hello Linda, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA✨ MAMA loves you ♥  Ambre - Réceptionniste

Hello Benno, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA✨ MAMA loves you ♥  Ambre - Receptionniste

Hello Ferdinand, Thank you for taking the time to share more details about your experience. We are genuinely sorry to hear that your stay left you with this impression, both during your dinner and at breakfast 😟 As already mentioned in our previous response, we really want to reassure you that everyone who walks through the doors of Mama Shelter is welcome. Our aim is to create a lively, warm and relaxed place where our guests can feel comfortable and, above all, a little bit at home. We are therefore particularly sorry that your experience felt so far removed from what we strive to offer. Regarding your dinner, we understand your disappointment all the more because you had taken the time to make a reservation in advance. Being seated in an area that did not suit you, and then not being able to move to the main dining room despite the availability you noticed, must understandably have been frustrating. We have discussed this matter with the team in order to better understand what happened and to make sure a similar situation does not happen again. We are also sorry for the various small shortcomings you experienced at breakfast. It is precisely these everyday details and little attentions that can make such a difference to a guest’s experience, and we would have liked you to feel better looked after and welcomed throughout your stay 😢 We nevertheless appreciate your feedback, as it gives us an opportunity to reflect on our practices and to remind our teams of the importance of making every guest feel genuinely welcome and cared for, whatever the time of day. We sincerely hope you will give us another opportunity to welcome you and to show you the Mama Shelter experience as we truly want our guests to experience it ❤️ Kind regards, Floriane, Assistant F&B Manager

Hello Thomas 🤗 Quel plaisir de lire votre avis ! Un grand merci d'avoir pris le temps de partager votre belle expérience au sein de notre MAMA Dijonnais 🦉 Nous sommes ravis que vous ayez aimé votre séjour, les équipes ainsi que l’ambiance. Nous avons à cœur de vous faire vivre la vraie expérience MAMA alors c’est toujours un plaisir de savoir que nos guests passent un séjour aussi parfait. Au plaisir de vous revoir au MAMA Thomas ✨ MAMA LOVES YOU♥️ Salomé - Réceptionniste

Hello Daniela,  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Ambre - Réceptionniste

Hello Hans, Thank you so much for your lovely review! ✨ It warms our hearts to know you felt so welcome, it was a pleasure having you at Mama Shelter Dijon! We were more than happy to take care of you. We're already looking forward to welcoming you back very soon at MAMA Dijon. MAMA loves you ♥ Marianne, receptionist

Hello Jurgen,  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Salomé - Réceptionniste

Hello Bernhard, Thank you very much for taking the time to share your feedback following your stay at Mama Dijon 🦉 We are delighted that you appreciated the friendliness of our team, and we thank you for your trust. However, we are sincerely sorry to read about your experience in our restaurant. The quality of our food and service is very important to us, and we regret that your meal was so far from your expectations. Your comments regarding the meat, aubergine, tahini and fries are being taken very seriously and will be shared with our Restaurant team so that we can understand what happened and improve the quality of our service. We are also sorry to hear about the unpleasant smell in your room. Our Front Desk is available 24/7 throughout your stay, so please don't hesitate to contact us immediately if you experience any issue. We are always happy to assist and find a solution as quickly as possible. 😊 We hope to have the opportunity to welcome you again and provide you with an experience that better reflects the standards we strive to offer our guests. MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Rolf, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA Rolf ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Nina 😊 Thank you very much for this lovely feedback. We're delighted that you enjoyed your stay at MAMA and that everything contributed to making it a relaxing break. We hope to welcome you back to Dijon soon! MAMA LOVES YOU ♥️ François - Night Audit

Hello Bich, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA✨ MAMA loves you ♥  Ambre - Réceptionniste

Hello Anne Marie,  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Ambre - Réceptionniste

Hello Valentin,  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Ambre - Front Office

Hello Stephan  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Ambre - Front Office

Hello Thorsten, Thank you very much for taking the time to share such detailed feedback following your stay at Mama Dijon 🦉 We're delighted to hear that you enjoyed our central location, our unique and modern design, and the warm welcome from our Front Desk team. It's also wonderful to know that you had a pleasant breakfast experience thanks to our friendly and efficient team. 🥰 We are, however, truly sorry to learn that your experience in our restaurant on Saturday evening did not meet your expectations. We completely understand how disappointing it must have been to wait a long time for your drinks and then not be able to enjoy a dessert and coffee as planned. We also sincerely apologize if the service felt disorganized or if some interactions came across as unfriendly. This is certainly not the experience we want our guests to have. Please rest assured that your comments have been shared with our restaurant team. Feedback like yours is invaluable, as it helps us identify where we need to improve and ensure we provide the warm, attentive service our guests expect from Mama. We sincerely hope to have the opportunity to welcome you back and provide you with the true Mama experience you were expecting. MAMA LOVES YOU ♥️ Prescilla / Front Desk