Pesan informasi

Hotel Novotel Lombok Resort and Villas bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.118 ulasan

Hotel yang disetujui ALLSAFE

Novotel Lombok Resort and Villas
Melihat pada peta
+ 23 Layanan

Keistimewaan hotel

  • Pantai pasir putih pribadi dan 3 kolam renang luar-ruang

  • Nikmati pengalaman menarik dan minuman tanpa batas dengan paket MyGlass

  • Olahraga air dan kegiatan harian gratis

  • Manjakan putra-putri Anda setiap hari dengan paket MyKids

  • Pilihan: Kamar, Vila, Vila Kolam Renang Pribadi

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Lokasi hotel

Novotel Lombok Resort and Villas

Mandalika Resort
Pantai Putri Nyale
Pujut, Lombok Tengah PO BOX 5555
83573 lombok
indonesia

Tel: +623706153333

Faks: (+62)370/6153555

Check-in dari 15h00

Check out sampai 12h00

  • Dengan pesawat

    LOMBOK INTL AIRPORT Pada 19km / 11,81 mil

  • Dengan pesawat

    MATARAM Pada 60km / 37,28 mil - Antar Jemput bayar

  • Dengan kapal

    MABUA EXPRESS Pada 60km / 37,5 mil

GPS :-8.903325, 116.297585

Layanan hotel

SPICE MARKET

Spice Market adalah restoran sepanjang hari yang menyajikan sarapan, makan siang, dan barbekyu tak terbatas setiap malam. Nikmati hidangan segar Indonesia & internasional serta hiburan mingguan saat makan malam di outlet tepi pantai yang santai ini.

Layanan di hotel dan sekitarnya

Check-in dari - Check out sampai

Singkatnya

  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
Layanan katering
  • 1 Restoran
  • 1 Bar
  • Sarapan
    • Sarapan a la carte Biaya tambahan
  • Room service
    • Kudapan dingin
    • Makanan panas
Pertemuan/Acara
  • 3 Ruang pertemuan
Perlengkapan Dan Layanan Hotel
  • Informasi hotel
    • 102 kamar
    • 0 kamar untuk orang dengan keterbatasan fisik
    • 0 kamar family
    • 29 kamar penghubung
    • 102 kamar bebas rokok
    • 2 lantai
  • Bahasa yang digunakan di hotel
    • Inggris
  • Layanan Penatu / Valet
    • Cuci kering / Setrika
  • Wi-Fi
    • Sambungan transmisi kecepatan tinggi
    • WiFi di area publik
    • WiFi di hotel
    • Internet Kecepatan Tinggi
  • Air conditioner
    • AC
  • Fasilitas Check In & Check-out
    • Check Out Diperpanjang
    • Check-out ekspres
    • Check-in ekspres
  • Portir
    • Portir
  • Concierge
    • Concierge
  • Brankas di resepsionis
    • Brankas di resepsionis
  • Penukaran mata uang
    • Penukaran mata uang
Akses ke akomodasi
  • Antar-jemput
    • AMI Biaya tambahan
    • MATARAM Biaya tambahan
  • Hotel Parking
    • Di properti
    • 20 tempat parkir
    • Pribadi
Kesehatan
  • Main Pool
    • Luar
    • Di properti
  • Children Pool
    • Luar
    • Di properti
  • Lower Pool
    • Luar
    • Di properti
  • In Balance by Novotel
    • Di properti
Butik/belanja
  • Salon kecantikan
Keluarga
  • Layanan untuk anak-anak
    • Saluran kartun TV
    • Klub Anak untuk 6 - 12 tahun
    • Tersedia beragam papan permainan
    • Klub Anak untuk 3 - 6 tahun
    • Area bermain
    • Arena bermain dalam-ruang untuk anak
    • Arena bermain luar-ruang untuk anak

Akomodasi kami

Dengan desain kontemporer yang lapang dan dapat disesuaikan, kamar Novotel benar-benar tempat untuk menikmati hidup. Sempurna untuk semua kebutuhan Anda.

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 3

  • Ukuran maksimal: 60

  • Kapasitas maksimal: 40 orang

  • Kapasitas perjamuan maksimal: 20 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Novotel Lombok Resort and Villas

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

3.118 ulasan

Peringkat TripAdvisor 4.0/5

2.247 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Romantic getaway close to the international airport

Catatan Tripadvisor 5.0/5

iwanpontjowinoto 06/11/2021 Ulasan TripAdvisor tersertifikasi

We are in our late 60s but still active. Our last visit to Novotel Lombok Resort & Villa was in 2017, although there is impact of the pandemic but this Hotel doesn't lose its charms. Friendly and helpful staffs, very good breakfast, and a very beautiful beach. Love our stroll by the beach to Kuta Beach, took lots of instagram-able pictures.

Dear Iwanpontjowinoto, Warm greetings from Novotel Lombok Resort and Villas. Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Nice hotel in kuta beach Lombok

Catatan Tripadvisor 5.0/5

ferguson_son Business - 22/08/2021 Ulasan TripAdvisor tersertifikasi

Hotel is great, room clean, nice swimming pool, nice beach. Staff friendly, very good environment. Breakfast serve alacarte when pademi but food is good and you can chose many kind of food. No restoran near by so you must eat at hotel.

Dear ferguson_son, Warm greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing Stay

Catatan Tripadvisor 5.0/5

Chrlsa 02/11/2020 Ulasan TripAdvisor tersertifikasi

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

Dear Chrlsa, Warm greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your recent experience stayed at our resort. we are thrilled to know that your overall experience has been relaxing, and that pleased to read that you particularly liked and enjoyed all other services and facilities provided by our team. As we are passionate of guest satisfaction, your feedback has been well shared to entire team as encouragement for us to always provide best service quality possible. Thank you again and we hope to welcome you back for another great experience in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Complaint about the room

Catatan Tripadvisor 3.0/5

953arnin 28/10/2020 Ulasan TripAdvisor tersertifikasi

There so many ants 🐜 and other insects in my room that cause itchy on my skin, also the a/c got leaked too, Overall, this need not just bed, bath sanitation, but also other furnitures that need more hygiene and sanitation, like sofa for example.

Dear 953arnin , Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your constructive feedback regarding your most recent stay at our resort. We are sorry to know that you encountered unpleasant impression throughout the room experiences due to ants, ac problem and other room facilities as mentioned. Please rest assured that, I have addressed all your concerns into all related department and management, and we are taking the appropriate measures to address the problem and prevent future occurrence. Again we apologies for the inconveniences and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Very nice place

Catatan Tripadvisor 5.0/5

Lavanan 03/03/2020 Ulasan TripAdvisor tersertifikasi

I like this property very much. Location is nice. It was feeling that they try to make everything a good as you can. There was young people helping in the breakfast. That was nice - it seems that hotel tries to give jobs to local people.

Dear Lavanan, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are delighted to know that your overall experience has been so great, and that glad to read that you particularly liked and enjoyed our facilities. Assured, that I will share your feedback to all team as an encouragement for us to keep maintaining our service quality. Thank you again and we look forward to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office and Guest Experience Manager

friendly staff and serenity environment

Catatan Tripadvisor 4.0/5

seeywong 01/03/2020 Ulasan TripAdvisor tersertifikasi

Smooth check in and check out , room are comfortable even though the building already old. For the first two days the shower are normal provided hot water but for the following two days the water not hot at all. I suggest should add a light on the top of the water machine at the corridor . This hotel are far from everything.

Dear seeywong, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are delighted to know that you had a positive experience toward the room facilities. However, we are sorry to know that you had uncomfortable experience regarding the hot water. Please rest assured, that we will take care of it seriously. Thank you again for staying at our resort and we look forward to welcome you back for a better stay. Best regards, Robby Irawan Front Office and Guest Experience Manager

A great stay in Novotel Lombok

Catatan Tripadvisor 5.0/5

VincentCKW 27/02/2020 Ulasan TripAdvisor tersertifikasi

Been stayed here for 3 times... there are more places to explore nowadays. What really make me feel good is the food quality, so much better than before. Staffs remain friendly and nice! Good weather for 3 days except 1 rainy day.

Dear VincentCKW, Greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback, we were so glad to have you here with us for the 3rd times. And that, it is our most pleasure to know that you had a great stay experience stayed with us. Thank you again and we look forward to welcome you back for another greater experience. Regards, Robby Irawan Front Office and Guest Experience Manager

Beautiful, relaxing family resort

Catatan Tripadvisor 4.0/5

andreabok 28/01/2020 Ulasan TripAdvisor tersertifikasi

The staff and service at the hotel went beyond our expectations. We had mentioned our son had just turned 13 and when we arrived at our two interconnecting rooms, there was a beautiful cake with an icing message wishing my son an awesome 13th birthday, balloons and flower petals on the bed. What an unexpected, wonderful surprise and greeting! Our rooms were comfortable and spacious. We bought the kids the kids' program (great value). They had fun making pizzas and cake decorating. We were so impressed the kid's program had healthy options like salmon and steamed vegetables. The kid's loved every meal on the kid's programme menu. The two pools, while not large, were lots of fun for the kids as there were two little slides and a spa. The location of the hotel is gorgeous. The beach is clean with beautiful mountains in the background. Taxi fares were cheap to the restaurant strip. The only criticism is the buffet breakfast was so so in quality and variety. However, staff were always smiling and nothing was too much trouble. Overall, we thoroughly enjoyed our stay and won't hesitate in coming back. Thank you for making our stay so memorable.

Dear andreabok, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your great feedback relating to your recent stay at our resort! We are glad to know that you and your family had a great experience, and that pleased to read that you particularly liked the birthday arrangement we set up for your son. Moreover, we are pleased to read that you truly loved and enjoyed all the services facilities provided by our team.I am sure this feedback will encourage all of our team to keep providing best quality of services, therefore I will surely share your feedback to all team. Again thank you and we look forward to welcome you for an even better stay. Regards, Robby Irawan Front Office and Guest Experience Manager

Charming but tired

Catatan Tripadvisor 3.0/5

danparis2020 Family - 02/01/2020 Ulasan TripAdvisor tersertifikasi

The Novotel property in Kuta Lombok is a charming property but in need of an upgrade given its age and location on one of Lombok's finest beaches. The team are lovely but I get the impression everyone is tired dealing with an aging property like that

Dear danparis2020, Warn greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your feedback relating to your recent stay at our resort. We are glad to read that you particularly liked our hotel, and that we are pleased to inform that we are consistently maintaining our property form year to year to keep the quality. However, I will surely share your feedback to entire team and I am sure this feedback will be a great motivation for us to provide an even better service quality. Again we value your feedback and we look forward to welcome you back for an even better experience. Regards, Robby Irawan Front Office and Guest Experience Manager

Beautiful Novotel Lombok

Catatan Tripadvisor 5.0/5

gmtaylor888 Family - 17/11/2019 Ulasan TripAdvisor tersertifikasi

This place is like arriving at home, the staff are fantastic and everyone is polite and caring always trying to make everything just right. The management need a pat on the back as there is a real team effort here. love the place and cant wait to return.

Dear gmtaylor888, Warm greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stay at our resort. We are pleased to know that your stay has been a beautiful, and that it is our most pleasure to read that you feel like arriving at home. Furthermore, we are delighted to know that you particularly liked and enjoyed the service provided by our team. Assured, that I will surely share your feedback to all of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can't wait too long to welcome you back for another great experiences. Sincerely, Robby Irawan Front Office and Guest Experience Manager

Nice stay with some issues

Catatan Tripadvisor 3.0/5

orenu321 Couples - 21/08/2019 Ulasan TripAdvisor tersertifikasi

I returned to this resort after a previous visit a couple of years ago. We stayed for 9 nights which is reasonably long stay for this resort. Overall the resort is comfortable, most staff are very nice, the food is great, reasonably priced extras (food, spa centre, bar, trips etc). But there are a few areas we were disappointed by: 1. A brand new perfume was stolen from the room whilst we were out for 2 hours and asked for the AC to be checked by the engineer. This was a blunt theft, reported and investigated by management with the engineer present in the room with us but was then brushed off as if it was impossible for the staff member to make this perfume disappear. I have stayed in many different Accor hotels and this had never happened to me and given it was at the beginning of the trip it made my partner and I feel uncomfortable and less secure within our room. 2. There are a few small "scams" going on by staff around the hotel including some cabana boys quietly accepting 500K from non-guests to use the hotel day beds, towels etc. As a paying guests, there were a couple of afternoons where we were unable to find an empty bed and with that in mind, I would hate to think some of these beds were occupied by people who did not pay to stay at the hotel. Folks selling goods on the beach, as well as the activity centre, always try to undercut the hotel offered day trips promising cheaper prices using relatives etc. This is not only hurting the hotel profit but also can lead to bad customer experiences offered by hotel staff. 3. The charge for SUP usage of 300K per hour per board is super excessive. This is a beach resort and as such a small fee to use equipment is acceptable but 300K is far too high for the level of equipment we got (although we did not see a price list so I am not sure if we were just got given higher price by the employee at the time). Same random pricing was given by the medical centre when we required their services (price change depends on whether or not you wanted a reciept and was not consistent with usual prices). Most staff were nice, the manager did take time to personally greet each guest which I think is very good. You can tell when the manager was around as staff were trying much harder than usual (more engaging and less busy on their phones).

Dear orenu321, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are happy to know that your stay was comfortable. However we are sorry to read that in some points your stay was unpleasant. We are sorry to read that you had issue with beach boy accepting 500k for non inhouse guest for the day beds, however we have investigated this matter and we are pleased to inform that we indeed had outside guest during that period and we do have day pas fee outside guest to use the facility. Yet you are right, we should not allow outside guest during high season. Please rest assured, that I will surely share all your mentioned feedback to all team concern for further action necessary. We are sorry again for the inconveniences you have been through. We do hope to welcome you back soon for a better stay. Regards, Robby Irawan Guest Experience Manager

Stay at Novotel Lombok

Catatan Tripadvisor 5.0/5

Departure18345678179 Couples - 17/08/2019 Ulasan TripAdvisor tersertifikasi

Just one of the best location and staff Property is at one of the best location having private beach My Glass offer is an excellent idea for all day long drink with great choice to choose from A must visit

Dear Departure18345678179, Warn greetings from Novotel Lombok Resort and Villas! We truly appreciate for sharing us your most recent experience stayed with us on TripAdvisor! It is a great pleasure to know that your overall experience has been great one us and that, we are delighted to read that you particularly liked and enjoyed our program MyGlass during your stay with us. Assured, that I will surely share your feedback to entire team and I am sure this feedback will be a great motivation for us to provide an even better service quality. Again we appreciate your feedback and we look forward to welcome you back for an even better experience. Sincerely yours, Robby Irawan Guest Experience Manager

Novotel Lombok

Catatan Tripadvisor 5.0/5

nickywade2019 Family - 14/07/2019 Ulasan TripAdvisor tersertifikasi

Perfect Holiday The accommodation was clean, spacious, beautifully presented. Staff were extremely courteous, and went out of their way to ensure we were served well. Food was excellent. Beautiful surroundings. Extremely good value for money. I would recommend this hotel to anyone.

Dear nickywade2019, Warm greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your most recent stay with us. We are delighted to know that your holiday experience was perfect, and that pleased to read that our staff were able to make your stay even better. Furthermore, we are truly honored to read that you particularly liked and enjoyed our facility. Assured, that I will surely share your feedback to all of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

A Great hotel and Location for a Relaxing week

Catatan Tripadvisor 4.0/5

WorldWideKiwi Couples - 23/06/2019 Ulasan TripAdvisor tersertifikasi

This is a somewhat unusual hotel as you don't normally envisage Novotel with thatched chalets, open-air dining and direct [ 50 meters ] access onto a clean, swimmable, coral sand beach. Lovely location made even better by friendly and helpful staff.Special mention must be made of Jan, the manager. He personally greets all guests, does the rounds at mealtimes to ensure everyone is happy and follows up any request with action ! As usual in Indonesia the wine offering is limited but there are plenty of alternatives to drink. The menu is varied to suit most tastes with plenty of fresh fruit, Indonesian speicalites , and a very comprehensive breakfast offering. Our room was spacious, comfortable, included all the expected amenities and serviced daily.. Our only negative of the entire experience was noisy air-conditioning. The two pools, with differing depths, are small but quite adequate and sparklingly clean. This will be our choice of residence when we next visit Lombok.!

Dear WorldWideKiwi, Greeting from Novotel Lombok Resort and Villas! Thank you for your kind review! We are delighted to read that you had a great and relaxing stay with us, and that it is our great pleasure to know that you particularly liked and enjoyed our beach facilities and services provided by our team. Furthermore, your feedback relating to air conditioning noise has been well noted and will address to concern department for proper action. Guest satisfaction is our main passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Robby Irawan Guest Experience Manager

A true resort in a quiet location with excellent service

Catatan Tripadvisor 5.0/5

Oli2011 Family - 08/01/2019 Ulasan TripAdvisor tersertifikasi

We stayed for 7 nights at the beautiful Novotel Lombok over the New Year period, the service was excellent ( a 5 stars service) even though the resort was full. Their entry level rooms are amazing with beautiful garden views, and large window and a rustic feel. They also have beautiful villas which we hope to book next time we are in LombokThe rooms were cleaned thoroughly, amenities were sufficient, plenty of mineral water was provided in the room free of charge. The beach is very clean, plenty of complimentary activities including monkey feeding which is done is an ethical way ( monkeys are fed ground nuts a short walk away from the resort in their natural environment) Their New Year Gala Dinner was spectacular with excellent food and entertainment. The fireworks at the end were nothing short of spectacular. We loved Lombok as a destination too, beautiful unspoiled beached, not too developed with less tourists however great roads and if you like to venture driving in Indonesia, much safer roads than Bali which at times can be quite crowded. Worth doing a trip to the Gili Nanngu, Kedis and Sadak less known than the other famous Gili. Gili Nanngu was great for snorkeling, Kedis was a small paradise ( a tiny island) where we found blue star fish. We definitely recommend the resort for families and couples alike.

Dear Oli2011, Greetings from Novotel Lombok Resort and Villas! We truly appreciate for sharing your great experience on TripAdvisor regarding your recent stay with us. We are delighted to know that you had fantastic 7 nights stay with us, and that glad to know that our staffs went above and beyond in providing best service quality. Moreover, we are glad to read that you loved and enjoyed our room and other facilities provided by our team, and it is our most pleasure that you had a great experience through the NYE, beach party and Gala Dinner. Assured, that your great feedback has been greatly shared to all team as an encouragement for all of us to always provide best service quality. Again we truly value your feedback and we surely hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

This resort has a perfect beach view

Catatan Tripadvisor 5.0/5

yudikrisno Family - 24/12/2018 Ulasan TripAdvisor tersertifikasi

Great resort. Have so many facilities. Three swimming pool, football, volley ball, and outdoor playground near the beach. The food taste delicious with many option menu. It will be your perfect vacation.

Dear yudikrisno, Greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to share us your feedback relating to your recent stay at our resort. We are delighted to know that you had a great experience stayed with us and that, we are pleased to read that you particularly liked and enjoyed all facilities provided by our team. Assured, that your feedback has been well shared to all team as our encouragement to always provide best service quality. Again thank you for your feedback and we surely hope to welcome you back for a better stay. Best regards, Robby Irawan Guest Experience Manager

I am very happy and highly satisfied during my six nights there.

Catatan Tripadvisor 4.0/5

dsodso Family - 07/09/2018 Ulasan TripAdvisor tersertifikasi

Novotel Lombok is not just the great resort. The Villa room is stunning and had a private garden and swimming pool in front of the villa. General Manager Mr. Jan is a superior friendly and outgoing guy. He take care everything that I need to me. I will definitely go travel and stay at Novotel Lombok again in the near future.

Dear dsodso, Greeting from Novotel Lombok Resort and Villas! Thank you for your great review! We are thrilled to read that you were happy and satisfied with your six nights stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Robby Irawan Guest Experience Manager

5 Night at the Novotel Lombok Resort and Villas

Catatan Tripadvisor 5.0/5

Bruno B Business - 12/08/2018 Ulasan TripAdvisor tersertifikasi

During the first evening we experiences the erthquake with a strength of 7. The reaction and the acommodattion of the general manager of the hotel was not only excellent, but outstanding. He even went to talk with all guests the next two mornings during breakfast to comgort then. Truely an outstanding hospitality overall

Dear Bruno B, Greetings from Novotel Lombok Resort and Villas! We appreciate for taking your time to review us, it was an absolute pleasure to have you staying with us. We realized that your experience may not predictable due to earthquake during your stay with us, however we are delighted to know that our general manager was able to convince all people by his outstanding action to ensure everyone is safe. Again we truly value your feedback and we of course look forward to welcome you back for an even better experiences. Best regards, Robby Irawan Guest Experience Manager

Highly recommended

Catatan Tripadvisor 5.0/5

mayal418 Family - 09/08/2018 Ulasan TripAdvisor tersertifikasi

This place is like heaven on earth. The layout, the buildings with Sasak styles, the beach, the food, the service were very good. And the most important thing, is the staffs are very friendly, professional under the direction of the General Manager Jan Kroeckel. Jan Kroeckel helped us to purchase and deliver our donations to the victims of the earthquake in Lombok.

Dear Maya L, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback, it was a great pleasure to have you with us during your recent visit to Lombok. We are delighted to know that you had a great stay and that particularly liked and enjoyed our facilities. Furthermore, we are glad that our staffs were able to make you feel welcomed and valued. Thank you again and we look forward to welcome you on the heaven of the earth very soon. Regards, Robby Irawan Guest Experience Manager

Great resort

Catatan Tripadvisor 5.0/5

1gregas Family - 05/08/2018 Ulasan TripAdvisor tersertifikasi

Jan and his team are doing great job. Room was clean and well maintained. There is a lot of choices to eat plant based at breakfast. Pool is small, but kids enjoy it alot. Beach and sea was really clean and well maintained. We had fantastic time at hotel.

Dear 1gregas, Warm greeting from Novotel Lombok Resort and Villas! Thank you for writing us about your great experiences at Novotel Lombok, and we are glad to know that you had a fantastic time during your stay with us, and that you particularly liked and enjoyed all facilities provided. Assure, that I have shared your feedback to all of our team as encouragement to always provide best service quality. Thank you again and we do look forward to serve you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

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