Sofitel Strasbourg Grande Île 5 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 1.905 comentários

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Sofitel Strasbourg Grande Île - Image 1
Sofitel Strasbourg Grande Île - Image 2
Sofitel Strasbourg Grande Île - Image 3
Sofitel Strasbourg Grande Île - Image 4
4 place Saint Pierre le Jeune, 67000 ESTRASBURGO, França

Descrição

Extras do hotel

  • Centralmente localizado para passear e fazer compras

  • Sofitel Estrasburgo - a magia e o encanto do Mercado de Natal

  • A vinha urbana de 300 m² é transformada numa pista de gelo durante a época de Inverno

  • Área de conferências com luz natural e vista para a Igreja Saint-Pierre-le-Jeune

  • Parque de estacionamento privado com serviço de estacionamento com funcionário

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Localização do hotel

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 ESTRASBURGO
França

GPS:48.585184, 7.746356

Telefone
Fax +33 3 88 15 49 99

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos
Perto da propriedade
  • Estacionamento

LA BRASSERIE SOFITEL

A Brasserie oferece um serviço contínuo onde pode desfrutar de pratos emblemáticos da gastronomia francesa preparados pelo Chef Mathieu Klein.

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Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.2/5  1.905 comentários

Nota clientes Avis 3.0/5

Jose S. Famílias - Comentários confirmados de ALL

Achamos a suite que reservamos no SOFITEL STRASBOURG pequena, sem charme e limitada. Os móveis no quarto eram velhos, com uma ⁠decoração antiga e carpetes desgastados (como nos corredores). A porta do armário do frigobar estava quebrada... O acesso ao cofre no armário é ruim, e a saleta do sanitário é bem sem graça, totalmente fora do padrão Sofitel, ao contrário do banheiro com chuveiro, um pouco mais sofisticado. Houve mto barulho em uma das manhãs, bem cedo, com a coleta de lixo na rua abaixo de nossas janelas, que não seguraram os ruídos. Faltaram garrafas de água mineral e o presente de boas-vindas em nossa estada⁠. Estacionamento mto caro! Usamos um dia somente, e preferimos parar em outro lugar nas demais noites.

Dear Guest, We are delighted that you chose to stay with us at Sofitel Strasbourg and truly appreciate your loyalty as an ALL Accor Gold member. It was a pleasure welcoming you, and we are glad you enjoyed aspects of your stay, including your welcome drink and the assistance from our reception team. We are, however, very sorry to read that some elements of your experience did not meet your expectations. After reviewing your reservation, we would like to mention that a welcome cake and a personalized card were placed in your room. We sincerely apologize if this did not bring the pleasure you had hoped for. May we kindly ask what type of welcome present you would have preferred? Regarding parking, we provide valet service in our underground, secure facility. While the rate may seem high, other parking options in Strasbourg are generally at a similar price point but without the convenience and security our service offers. We also want to reassure you that water is always provided the day of your arrival, and our Room Service team is at your full disposal for any other requests you may have. Your feedback regarding the room, furniture, bathroom, and noise is extremely valuable, and we will carefully review it to continue improving our facilities and services. It was a pleasure having you with us, and we very much hope to welcome you again, ensuring a stay that fully reflects the comfort, charm, and attention to detail that define Sofitel. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Nota clientes Avis 4.5/5

Tomas A. Famílias - Comentários confirmados de ALL

Colaboradores de excelência. Excelente habitação. Maravilho pequeno almoço. O estacionamento do carro é MUITO caro que não vejo justificação

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are truly delighted to read your wonderful comments about our excellent team, your accommodation, the cleanliness, and our delicious breakfast. It is especially rewarding to see that you rated so many aspects of your experience 100/100 and that you would recommend us with a 9/10 score. Your kind words mean a great deal to all of us. We sincerely appreciate your comment regarding the parking price. Please allow us to clarify that our parking is a private hotel facility with valet service included. This ensures maximum convenience, security, and comfort for our guests throughout their stay. Compared to public parkings in the area, where similar prices are often charged without valet service and without the added security of a private hotel space, we believe our pricing remains fair for the level of service provided. Nevertheless, we fully understand that parking costs can impact the overall perception of value, and we truly appreciate you sharing your perspective. We hope to have the pleasure of welcoming you and your family back very soon for another excellent stay. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Nota clientes Avis 2.5/5

Martins W. Famílias - Comentários confirmados de ALL

Check in ruim , Apos entrar no quarto assustamos com as condicoes do mesmo, paredes descascando, armarios com madeiras lascadas horror, tentamos up grade no processo de check in mas foi negado mesmo sendo cliente platinum apos minha ligacao para a central conseguimos o up grade , ai as condicoes foram sarisfatorias quarto em boas condicoes exceto a cama com colchao velho canoado, ou seja pessima estadia felizmente foi um dia so nao Recomedo

Dear Guest, Thank you very much for taking the time to share your experience with us. We truly appreciate your loyalty as a Platinum member of the ALL Accor program and are grateful for your honest feedback. We sincerely apologize for the initial difficulties during check-in and for not being able to offer an upgrade in the morning as you had hoped. Due to availability constraints at that time, it was unfortunately not possible. We are, however, very pleased that, following your call to our central reservations team, a cancellation allowed you to enjoy the suite. We are glad to hear that, once upgraded, your room was in good condition and provided a more comfortable stay. Your comments regarding the room’s condition, the bed, and other aspects are taken very seriously, and we will continue working on improvements to ensure that every guest enjoys a seamless and enjoyable experience. We hope that despite the challenges, you were able to enjoy your day with us and that we will have the pleasure of welcoming you again, giving us the opportunity to provide the flawless experience you deserve. Thank you again for your loyalty and for helping us improve. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Nota clientes Avis 5.0/5

Rui A. Famílias - Comentários confirmados de ALL

Simpatia e profissionalismo

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the friendliness and professionalism of our team. Your positive comments are greatly appreciated and will be shared with the staff. We look forward to welcoming you and your family back for another wonderful stay! Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Nota clientes Avis 3.0/5

Vilas B. Casais - Comentários confirmados de ALL

Serviço não corresponde a 5*

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on our prime location. However, I regret that our service did not meet your expectations of a five-star experience. Your insights are valuable to us as we strive for excellence. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Outros utilizadores da Web classificam o nosso hotel

  • 599 comentários 9.5/10 Localização
  • 929 comentários 4.6/10 Quarto
  • 1.337 comentários 9.1/10 Serviço
  • 6 comentários 8.3/10 Internet
  • 463 comentários 4.6/10 Atmosfera
  • 330 comentários 7.4/10 Pequeno-almoço
  • 300 comentários 3.3/10 Limpeza
  • 274 comentários 4.1/10 Comodidades

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