Sofitel Strasbourg Grande Ile 5성

고객 평점 (ALL 평가) 4.4/5 1,801 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Strasbourg Grande Ile - Image 1
Sofitel Strasbourg Grande Ile - Image 2
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Sofitel Strasbourg Grande Ile - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

호텔설명

호텔 추가 정보

  • Our temporary ice rink at the Christmas market

  • La Brasserie welcomes you on its beautiful terrace on fine days

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Private parking garage with valet service

숙박

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객실 1

호텔 위치

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

전화
팩스 +33 3 88 15 49 99

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,801 리뷰

TripAdvisor 평가  4.2/5  2,138 리뷰

2024으뜸 시설

Sofitel isn't anymore waht it used to be...

트립어드바이저 평점 2.0/5

Konstantin F TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

트립어드바이저 평점 1.0/5

Clemente M TripAdvisor 인증 리뷰

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very basic over valued

트립어드바이저 평점 4.0/5

gurhan33 Couples - TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you highlighting the areas that could be improved. We are truly sorry for the delay with your room—while we always strive to accommodate our guests promptly, we understand the frustration of waiting longer than anticipated. We're glad to hear that Tarik was able to make your wait more enjoyable with the restaurant reservation. Regarding the room, we appreciate your feedback on the comfort of the bed, and we will certainly look into addressing the maintenance concerns you mentioned. Your comments about the bathroom door are taken seriously, and we will work on updating the room for future guests. As for the breakfast, we regret that it did not meet your expectations. Your suggestion for adding more tropical fruit to the salad bowl is valuable, and we will consider it in our future offerings. Once again, thank you for sharing your thoughts. We hope you had an enjoyable time at the Christmas market and that you’ll consider staying with us again in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

위치 좋지만 복도는 불쾌한 냄새가 지속됨

고객 평점 1.5/5

익명 가족 - 전체(All) 통지 확인

Dear Jun Seok P., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatrice Aouadi Director of Guest Experience & Duty

Thank You Charlotte!

트립어드바이저 평점 4.0/5

jamesdQ3571KI Couples - TripAdvisor 인증 리뷰

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 584 리뷰 9.4/10 위치
  • 854 리뷰 5.3/10 객실
  • 1,165 리뷰 9.2/10 서비스
  • 7 리뷰 9.5/10 인터넷 가격
  • 385 리뷰 5.5/10 분위기
  • 319 리뷰 8.3/10 조식
  • 266 리뷰 4.1/10 청결도
  • 238 리뷰 5.1/10 편의 시설

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