Sofitel Strasbourg Grande Île 5성

고객 평점 (ALL 평가) 4.2/5 1,833 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Strasbourg Grande Île - Image 1
Sofitel Strasbourg Grande Île - Image 2
Sofitel Strasbourg Grande Île - Image 3
Sofitel Strasbourg Grande Île - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, 프랑스

호텔설명

호텔 추가 정보

  • Our temporary ice rink at the Christmas market

  • La Brasserie welcomes you on its beautiful terrace on fine days

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Private parking garage with valet service

숙박

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호텔 위치

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
프랑스

GPS:48.585184, 7.746356

전화
팩스 +33 3 88 15 49 99

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,833 리뷰

TripAdvisor 평가  4.2/5  2,171 리뷰

2024으뜸 시설

Great location and service, but the hotel looks its age

트립어드바이저 평점 4.0/5

Mark C TripAdvisor 인증 리뷰

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. Pros: - The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city. - The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails. - Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter. - We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. Cons: - For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly. - The rooms are pretty small for the price.

Bonjour, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our fantastic location, the superb service, and the experiences at the Sofitel Brasserie. It’s wonderful to know that the check-in process, the bartender’s creativity with mocktails, the quality of the bed, and our winter ice rink contributed to a memorable stay. We appreciate your comments regarding the room size and décor. Your feedback helps us continuously evaluate improvements while maintaining the charm and heritage of our hotel. We look forward to welcoming you back to the Sofitel Strasbourg Grande Île for another enjoyable experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas Market Stay

트립어드바이저 평점 1.0/5

Fearless02356097013 TripAdvisor 인증 리뷰

This hotel is set in a perfect location and the employees who work there are wonderful. The issue with this hotel is the rooms. They are small. Carpet is worn and dust and mold on vents. This is not a 5 star hotel and you pay quite a bit of money to stay here.

Bonjour, Thank you for sharing your feedback. We are delighted that you enjoyed our location and the service provided by our team. We would like to assure you that cleanliness is a top priority at our hotel, and our rooms are thoroughly cleaned and maintained daily. We appreciate your comments regarding the room size and décor, and your feedback will be shared with our team as we continue to enhance the guest experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Bad customer service

트립어드바이저 평점 1.0/5

Sandra C TripAdvisor 인증 리뷰

This hotel is very dangerous for anyone who is staying there. The bath tub is slippery and no mat. Any elderly or individual can slip or fall and end up in the hospital. In addition, services are extremely slow for calling the taxi and sending up items. We already requested a number of items to be sent to our room online before we arrive. It was NOT done and we asked the receptionist “How long it would take?” He said “ it takes a couple of hours.” Last but not least they turned off the air conditioning in the winter and we had to open the windows for cool air. However, it’s extremely noisy as there were people below or next to the hotel shouting & talking so loud. This made our sleep rather difficult to sleep for the 3 nights. We had to move out this hotel asap and we left for good!

Dear [Guest Name], Thank you for your feedback. We are very sorry that your stay did not meet your expectations and regret the difficulties you experienced. Please be assured that your comments have been shared with our team to help us improve our services. Kind regards, Beatrice Aouadi Directrice Expérience Client & Duty

Expensive and not as luxurious as it pretends to be

트립어드바이저 평점 2.0/5

Europeantraveller12 TripAdvisor 인증 리뷰

Poorly equipped fitness center (just a few appliances - no elliptical), old fashioned shower and cold temperatures in the meeting rooms (I was freezing). Disappointing

Cher Client, Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes. Concernant la salle de sport, nous disposons d’équipements Technogym modernes et régulièrement entretenus, incluant plusieurs appareils de cardio et de musculation. Nous prenons également note de vos remarques sur les douches et la température des salles de réunion afin d’améliorer le confort pour nos prochains clients. Votre retour est précieux et nous espérons avoir l’occasion de vous accueillir à nouveau pour vous offrir une expérience pleinement satisfaisante. Cordialement, Beatrice Aouadi Directrice Expérience Client & Duty

Felt like a 3 star hotel…

트립어드바이저 평점 1.0/5

Michael W TripAdvisor 인증 리뷰

Staff were nice and housekeeping was great (very clean), this review is about the condition of the hotel. The hotel definitely doesn’t feel luxurious like many Sofitels are; dated & run down, musty/damp room smell that doesn’t go away, a lot of ambient HVAC background noise. Won’t be booking Sofitel by default again for a while.

Dear Guest, Thank you for your feedback. We are glad to read you appreciated our staff and housekeeping. I have also sent you a personal email regarding your stay and hope we can find a way to make things right and welcome you back in the future. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty beatrice.aouadi@sofitel.com

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 594 리뷰 9.5/10 위치
  • 904 리뷰 4.7/10 객실
  • 1,296 리뷰 9.2/10 서비스
  • 6 리뷰 8.8/10 인터넷 가격
  • 433 리뷰 4.8/10 분위기
  • 320 리뷰 7.5/10 조식
  • 287 리뷰 3.6/10 청결도
  • 264 리뷰 4.4/10 편의 시설

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