ソフィテルボゴタビクトリアレヒア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,075 件のレビュー

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Carrera 13 # 85-80, Cundinamarca, 110221 ボゴタ, コロンビア

説明

ホテルのその他の情報

  • コロンビアに位置するホテルです。企業イベントに最適なミーティングルームを3室ご用意しております。

  • ホテルのアフタヌーンティーをお楽しみください。

  • ボゴタの空港にも近く、車で36分です。

  • 保護者ご同伴の12歳までのお子様は無料でご滞在いただけます

  • ボゴタのペットのご同伴可能なホテル (有料) です。

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ホテル所在地

ソフィテルボゴタビクトリアレヒア

Carrera 13 # 85-80, Cundinamarca
110221 ボゴタ
コロンビア

GPS:4.669983, -74.053158

電話番号
ファックス +57 601 6220692

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

Basilic Restaurant

「Basilic」の特製料理をご堪能ください。コロンビアのさまざまな地域の特産品にスポットを当て、フレンチと前衛的なテクニックを駆使し、ネクストレベルのグルメを実現したレストランです。レストラン「Basilic Cuisine de Origen」をぜひご利用ください

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,075 件のレビュー

トリップアドバイザーの評価  4.5/5  1,451 件のレビュー

2023エクセレンス認証

$330 early check in fee!!!

トリップアドバイザーの評価 1.0/5

josephcU5936EN Solo travel - トリップアドバイザー認証口コミ

Well, let me just say that I’ve stayed here several times before in the past. And I always liked it. This time my flight was arriving very early at 7 AM. So I called the weekend in advance and saw if I could check in early. I had booked my hotel with points that I had accumulated on Expedia. I had leftover points as well so if I needed to book a second night so I could check in early I was going to do so. I called the front desk and they notified me that if I waited until the day before I could probably inquire about an early check-in. They told me that if he would apply, but it would be better I do this. I asked him if I just spoke two nights would be better and they said just wait and see until the day before. I was very happy with this and it seemed like they were trying to help me. The day before I called in and they said yes early check-in was available and to go ahead and book my night. So I booked it using my points and I had extra points available. When I arrived, they told me that the check-in early fee was $330. This was actually more than the rate online for a full night. The man at the front counter was very polite as is most of the staff. I was kind of dismayed and told him that that was a lot of money for just checking in early. He said sorry and that was the policy. I understand the fee would apply for an early check-in, but to be more than a might be rate I thought was ridiculous. The thing that drove me insane was I could’ve used my points to just book an extra night if I needed to. It’s a beautiful hotel. Staff are nice, but I will never say her again.

Bonjour Monsieur JosephcU5936EN, Thank you for sharing your experience and I am very sorry to read this that this last stay was not as you expected, especially after having stayed with us several times in the past. We greatly value your loyalty and understand your frustration regarding the early check-in charge. We would like to apologize if the information provided in your previous communications was not clear or if this caused any confusion. Our team always strives to provide the best service and ensure that our guests have a comfortable stay, but we clearly fell short of your expectations this time. The cost of early check-in depends on the time of arrival. But we understand your concern about the price compared to a full night's rate. Our rates are dynamic and change daily based on hotel occupancy. In order to secure the best rate, it is always better to book in advance rather than on the day. We will review this case internally to improve our communication processes and prevent other guests from facing similar situations. We appreciate your kind words about the hotel and our staff, and we deeply regret that this inconvenience has affected your overall perception. Should you decide to give us another opportunity, please do not hesitate to contact us directly to ensure that your next experience is a much more positive one. I look forward to hearing from you. Cordially yours,

One of the best Sofitel’s I stayed in

トリップアドバイザーの評価 5.0/5

Kai W Solo travel - トリップアドバイザー認証口コミ

Arrived at the Sofitel in Bogota for the first two days of my Colombia trip (and will also be coming back in a few days for my last night in Colombia). I can’t say enough positive words about this hotel. The staff is absolutely wonderful, friendly, cheerful all the time and really helpful. Room was pristine clean, plenty of offerings at the breakfast, location wise also a very good choice. Happy to come back in a few days!

Bonjour Kai W, Thank you very much for your comments about your most recent stay at Sofitel Bogotá Victoria Regia. It is always a pleasure to know that our hotel lived up to your expectations and to feel that sense of well-being and confidence thanks to the kindness and professionalism of our staff who are always willing to give their best to create those unique experiences like the ones you remembered by leaving us this great review. We thank you once again for sharing with us your experience showing the amenities of our hotel such as our delicious breakfast buffet, the excellent service of our staff and the best location, where gastronomy and good living come together in one place. See you soon :) Cordially yours,

Absolutely Amazing - Book Immediately

トリップアドバイザーの評価 5.0/5

Jennifer S Couples - トリップアドバイザー認証口コミ

Sofitel Bogota is magnificent. It is a beautiful hotel in Zona Rosa. Bars, restaurants and shopping are walking distance. The rooms are large, well-appointed and lovely. Staff is great and very helpful. I wouldn’t stay anywhere else in Bogota.

Bonjour Madame Jennifer, Thank you very much for your comments about your most recent stay at Sofitel Bogotá Victoria Regia. It is always a pleasure to know that our hotel lived up to your expectations and to feel that sense of well-being and confidence thanks to the kindness and professionalism of our staff who are always willing to give their best to create those unique experiences like the ones you remembered by leaving us this great review. We thank you once again for sharing with us your experience showing the amenities of our hotel such as our delicious breakfast buffet, the excellent service of our staff and the best location, where gastronomy and good living come together in one place. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cordially yours, Laura Salamanca, Guest Relations,

Great location, good hotel!

トリップアドバイザーの評価 4.0/5

GuyaneseMadness トリップアドバイザー認証口コミ

We stayed at this hotel during a multi-city trip to Colombia as a couple. Check in process was quick as there was only one person ahead of us and our room was ready when we arrived. The person at front desk let us know about the restaurant on site as well as different options available to us around town. Our rooms as located in a quiet section that faced a residential courtyard. I found the room to be a bit too dim, but I think that was The ambiance the hotel was going for, and the bathroom provided better lighting for me to see and get ready in. We enjoyed the L'Occitane products that the uses as well. We went to the bar twice, once for pre dinner drinks and another time for lattes. Both times we received great service. The location is perfect walking distance to many other restaurants and to see the city in general. Unfortunately for us, the check out process wasn't as smooth as the check in process. The hotel double charged us for the room although we pre-paid in advance. In order to reverse the charges, the hotel wanted a physical credit card which then caused us to cut it very close to making our flight home. It was quite a debacle. Overall, we had a good stay (minus the check out) at the Sofitel Bogota Victoria.

Great hotel in great location

トリップアドバイザーの評価 5.0/5

320declanm トリップアドバイザー認証口コミ

I have stayed in the Sofitel Bogota Victoria Regia a number of times and it never fails to impress. Location, staff, facilities and rooms are excellent It is in a popular area with plenty of options for shopping, dining and socialising. The staff are among the most friendly,

Bonjour 320Declanm, Thank you very much for your comments regarding your stay at Sofitel Bogota Victoria Regia. It is always a pleasure or pleasure to receive positive feedback. We will extend your pleasant comments will serve as a stimulus to our entire team as we continually strive to improve the quality of our services. We thank you once again for sharing your experience and your time with us and hope that your next visit will be as pleasant as the previous one. Best regards, Cordially yours, Laura Salamanca, Guest Relations

との提携 TripAdvisor

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