メルキュール ボゴタ BH ゾーナ フィナンシエラ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 684 件のレビュー

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Carrera 7 65 01, 110231 ボゴタ, コロンビア

説明

ホテルのその他の情報

  • リビングルーム、キングサイズのマットレス付きのベッドを備えた広々とした客室

  • シングルベッド2台とベビーベッドを備えたファミリールーム

  • 朝食ビュッフェ、ジム、サウナ、コーヒーバーのあるホテル

  • ゲストのシャトルサービスと屋根付き駐車場

  • ビジネスセンターおよびイベントルーム (40名様まで)

当ホテルの客室

ホテル所在地

メルキュール ボゴタ BH ゾーナ フィナンシエラ

Carrera 7 65 01
110231 ボゴタ
コロンビア

GPS:4.6492144, -74.0591567999

電話番号
ファックス +57 17424095

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LOBBY BAR

バーでは、ソフトドリンク、ジュース、アルコール飲料、地ビール、輸入ビール、カクテル、コーヒー(コーヒーマシン)、軽食をお楽しみいただけます。営業時間: 14:00 - 22:00

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  684 件のレビュー

トリップアドバイザーの評価  4.0/5  246 件のレビュー

Worst customer service

トリップアドバイザーの評価 1.0/5

IonutTirlea Solo travel - トリップアドバイザー認証口コミ

The staff was shockingly rude, leaving me feeling completely unvalued. I had to endure endless waits just to check in and out, as if my time meant nothing. Also, my Accor status was completely disregarded. The breakfast was an absolute disaster—definitely not worth paying extra for. This one night stay was nothing short of a nightmare and, without a doubt, my worst experience with All Accor.

Dear Mr./Ms. Ionut, We have received your letter and above all we want to thank you for sharing your comments about your stay at the Mercure Bogota BH Zona Financiera. We regret the events you describe to us and we convey our most sincere apologies. Our priority objective is to offer you the best quality of service during your stay; Therefore, every positive or negative comment is the object of our reflection and analysis. We have discussed this issue in a work meeting with the team and all measures have been immediately put in place to prevent events like the one you describe from occurring again. We hope to continue counting on your trust and that you give us the opportunity to offer you our services again. While waiting to welcome you back to a Mercure hotel, we take this opportunity to greet you. Sincerely. Erika Merchan G GM

The WORST hotel

トリップアドバイザーの評価 1.0/5

Alexis M トリップアドバイザー認証口コミ

The worst hotel I’ve tried in Bogotá. I’ve been staying here for 4 days, and I reported an electrical problem. They say they’ll fix it after I leave. Additionally, the reception staff is rude and very unwilling to help, There are hotels with much better service and facilities in the same price range just a few blocks away

Dear Alexis, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

静かな滞在

お客さまの声 5.0/5

Hisamin ビジネス - 確認済みレビュー すべて

大通りに面する場所で騒音が心配だったが、静かに滞在できた。部屋も広めで快適に過ごせた。

HISAMI O. 様 この度は、Mercure Bogota BH Zona Financiera でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Really terrible Wifi

トリップアドバイザーの評価 1.0/5

Rdnsantos ビジネス - トリップアドバイザー認証口コミ

Really terrible wifi connection. 3MB, and very unstable, you cant use it neither to work or relax. The staff was very hellpfull, but there was nothing They could do. The hotel is in a business zone, só you would expect you could at lesar work with its internet conection. But no.

Dear Sr Rodrigo, Thank you for taking the time to tell us about your experience at the Mercure Bogota BH Zona Financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Mercure prices at ibis standards but excellent staff

トリップアドバイザーの評価 3.0/5

akumar1989 Couples - トリップアドバイザー認証口コミ

The rooms need some care. Shower pressure, what pressure? The water dribbles out of the showers. The curtains also caused problems getting stuck from time to time, meaning we couldn't enjoy our lovely views. In addition the TV is the same as the ones you'd find in a budget hotel, not smart and tiny. Not ideal when you want to relax after a day of exploring. It also doesn't help that the hotel doesn't allow for more than one key per room. The location however is great. You're walking distance from Zona G, a safe neighbourhood with an abundance of excellent restaurants. This hotel's saving grace however is a young staff member named Christian! Always greeting each guest with a smile and remembering everyone's name. Christian went above and beyond, I even felt bad going up to him with my complaints which he seemed to have remedy for almost instantly. In fact the same could be said for all the staff.

Dear SR akumar, We appreciate your comments regarding your stay at Mercure Bogota BH Financial Zone. It's always a pleasure to receive feedback of our guest. We will extend your comments to our team. I am sure that these comments will serve as an encouragement to our entire team as they continually strive to improve the quality of our services. We are very sorry that your experience has not been pleasant. At Mercure BH Financial Zone, we strive to ensure that our clients always enjoy their stay. We will take your comments very seriously. Thanking you once again for sharing your experience with us and hoping that your next visit be more pleasant as the previous one. Receive a cordial greeting. General management

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 222 件のレビュー 8.9/10 設備
  • 207 件のレビュー 8.9/10 清潔さ

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ボゴタのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。