Sofitel Lyon Bellecour 5 星

客户意见评级 (ALL 评级) 4.4/5 2,786 评论

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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 里昂, 法国

描述

酒店其他优惠

  • 美食餐厅：Les 3 Dômes 可欣赏全景，供应当地美食

  • 全景自助早餐

  • Clés d'Or 礼宾人员为您服务

  • Biologique Recherche 护理和 Deep Nature 按摩

  • 在里昂 Presqu'île 区的中心区域

我们的客房

酒店位置

Sofitel Lyon Bellecour

20, quai Gailleton
69002 里昂
法国

GPS:45.754188, 4.834351

电话
传真 +33 4 72 41 20 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LES 3 DOMES

热烈欢迎您光临 Les 3 Dômes 餐厅！

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,786 评论

TripAdvisor 评级  4.1/5  2,761 评论

Excellent location, good value but a little outdated.

Tripadvisor 评级 4.0/5

fgrajal 经 TripAdvisor 认证的评论

The hotel is very well located between both rivers and within walking distance from most sights. Although the hotel has some hints of luxury, it also looks a little bit outdated in some areas, The rooms are spacious, clean and nice. The hotel has plenty of ammenities. Staff were very nice and helpful. Also, for us the easy access and parking on site was important since we were doing a road trip through the region. Something more difficult for hotels in the old town. At a price of around 180 EUR per night I think it is still good value for money for this hotel category.

Dear Guest, Thank you very much for sharing your impressions following your recent stay at Sofitel Lyon Bellecour. We are thrilled you enjoyed our central location in the vibrant heart of Lyon as well as the comfort of our rooms. It is a pleasure to know the convenience of our private parking contributed to your satisfaction. We truly regret hearing that our facilities did not fully meet your expectations. Rest assured that your feedback has been taken in consideration and will be included in our enhancement process. Nevertheless, we are delighted that our services contributed positively to your overall experience. We look forward to welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Great Sofitel bed and river view. Very old n dated though..

Tripadvisor 评级 4.0/5

freys7890 经 TripAdvisor 认证的评论

Stayed 3 days in suite room and standard room. I have never seen a sofitel like this one. The room is very old, the carpet old and brown, and the rooms are dark. That said, the river view from our room was lovely, and that was the highlight for me. The bed was also a proper Sofitel bed, soft topper, supportive mattress, soft comfy sheets. I didn’t sleep well the first night, partly because we checked in late and the room felt old and dark, but I slept very well the following nights. The lobby area is nice and new. The staffs are helpful. Had christmas dinner at les 3 domes, food was ok, i was expecting better as i heard it used to be a michelin restaurant. Breakfast was ok, too many people for too little restaurant. Love the restaurant view. Went to the lounge at night and the view is nicer than that in the restaurant. I searched the reviews and saw that they have renovated rooms, but i asked and the reception said there were none as the hotel are waiting for renovation. it will be a very good Sofitel when it is renovated.

DO NOT RECOMMED!

Tripadvisor 评级 1.0/5

Sharon M 经 TripAdvisor 认证的评论

DO NOT RECOMMEND! I'm shocked that this hotel has 5 stars. It should be more like a 2 star hotel. Even our Uber driver from the airport recommended the Marriott over this hotel an we should have taken his advice! The rooms are in a desperate need of renovation and the service is the worst I have every experienced. We paid for a suite and were given a room with old carpet and stains on the carpet and furniture. On top of all of this, there was a leak in the the bathroom and my friend slipped and fell resulting in a huge bruise on her leg! We notified the hotel immediately and they wouldn't send anyone to address the problem until the next day. They were unable to fix the leak and eventually had to move us to another room. There was no apology and all they offered us was drinks at their bar for all the inconvenience. We don't even drink! Suffice to say, if you are planning a trip to Lyon, stay far away from this hotel. Stay at the InterContinental just down the street and at a better price!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We sincerely regret discovering your review of your experience and the service provided. We were saddened to read about the tainted memory you retained from your visit, as well as the absence of certain important details in your review regarding your stay. We sincerely hope to have another opportunity to regain your trust. Sincerely, Sofitel Lyon Bellecour

In need of urgent total refurbishment

Tripadvisor 评级 3.0/5

traveller_constant Couples - 经 TripAdvisor 认证的评论

We love Sofitels and stay in them regularly, all over Europe, but the Lyon Sofitel is urgently in need of total refurbishment. The state of the bedrooms is disgraceful - heavily scuffed, dirty and stained wallpaper, scuffed elderly furniture and multiple maintenance issues. The rooms look as if they haven’t been redecorated for at least 30 years - there are also insufficient plugs for charging electronic items. Such a shame as the staff are lovely and very professional, the location is perfect, breakfast delicious and there is a very nice bar on the top floor with stunning views. Hence the 3 star review as all these other things are 5 star, but the bedroom was very much a one star experience.

Dear traveller_constant, Thank you for taking the time to share your thoughts regarding your stay. We truly appreciate your kind words about our friendly and professional team, ideal location, gourmet breakfast, and the bar with its stunning views. It is gratifying to know that these aspects of your experience met your expectations. However, we sincerely regret that your room, and particularly the decoration, did not fully meet your expectations. Your feedback has been carefully considered and will be taken into account as part of the continuous improvement of our facilities. Thank you once again for sharing your impressions. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Sincerely Claire Quality Director

Best Hotel Award Ryan Europe Tour 2025

Tripadvisor 评级 5.0/5

pcryan5 经 TripAdvisor 认证的评论

This hotel delivers a five star experience from check in to departure. The staff are fabulously helpful - especially as my French is non-existent. Room was super comfortable with a much appreciated black out screen, Location was steps away from countless restaurants, shops and interesting site. Bravo team - best hotel award for our Europe 25 trip, 🏆

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 675 评论 9.4/10 位置
  • 1,374 评论 6.5/10 房间
  • 1,637 评论 9.2/10 服务
  • 11 评论 2.8/10 上网
  • 583 评论 4.5/10 氛围
  • 502 评论 8.5/10 食物
  • 502 评论 7/10 舒适度
  • 417 评论 8.6/10 早餐

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