里昂贝勒库尔索菲特酒店 5 星
客户意见评级 (ALL 评级) 4.2/5 2,431 评论
20, quai Gailleton
BUS: Multiples BELLECOUR
LYON: A-D BELLECOUR
LYON BRON 达到 20公里 / 12 英里
LYON SAINT EXUPERY 达到 35公里 / 21 英里
BRON 达到 20公里 / 12 英里
SAINT EXUPERY 达到 35公里 / 21 英里
LYON CENTRE 达到 1公里 / 0 英里
LYON PRESQU'ILE 达到 2公里 / 1 英里
BELLECOUR 达到 0公里 / 0 英里
LYON PART DIEU 达到 5公里 / 3 英里
LYON PERRACHE 达到 2公里 / 1 英里
PERRACHE 达到 2公里 / 1 英里
从 办理登记入住手续 - 从 办理退房手续
在餐厅重新开业之前，主厨 Christian Lherm 为大家精心制作了午餐菜单，客人可以在露台上享用这些以当地生产者供应的有机水果和蔬菜制作的美食。
餐厅目前暂停营业。重新开放时间待定，我们的客房服务菜单 24 小时供应，还会为晚餐提供精选热菜。以餐盘形式提供，同时采取"安心悦界"卫生预防措施。
预订索菲特里昂贝勒库酒店的豪华里昂住宿：164 间客房均提供卫星电视、高速上网和著名的索菲特 MyBed® 寝具。 尊享套房拥有大起居室、免费迷你酒吧和河景。 里昂市中心的高档酒店。
来自 100% 认证入住过我们酒店客人的评论发现更多
Tripadvisor 评级 5.0/5
WanderPassion 经 TripAdvisor 认证的评论
We stayed for one night while we were moving from Paris to another city. The team was so helpful in giving us directions and what to do with the limited time we had. That day there was heavy rain and they equipped us with umbrellas and ensured we are having all the right directions. Front desk agent who checked us was great. We also would like to recognize concierge team member, Sebastian(if we recall the name correctly) and if not the very knowledgeable staff in the concierge team . He was very helpful with all the details on the map and without his input, we wouldn't have been able to go around in such a limited time.
Definitely not a 5 star
Tripadvisor 评级 2.0/5
463christinad 家庭住宿 - 经 TripAdvisor 认证的评论
The staff at the hotel were all kind and helpful but lacking the lustre of true 5 star hotel hospitality and the hotel itself is outdated, old and in dire need of renovation in all aspects - decor, hospitality, food, rooms, amenities, everything. The lobby is atrocious!! I am surprised that this hotel was given a 5 star. Definitely has potential but needs a good captain to guide the crew! Actually, the Sofitel at the Gatwick airport in the U.K. seemed more 5 star than this property. Huge disappointment.
Dear 463christinad, Thank you for taking the time to share your feedback about your experience at the Sofitel Lyon Bellecour. We are truly sorry that our hotel did not meet your expectations and we sincerely apologize. Please be assured that we are working on a renovation project, which we sincerely hope will be implemented in the nearest future. We hope to regain your trust during a future stay. In the meantime, we remain at your disposal. Best regards, Claire Guest Relation
A wonderful stay in Lyon
Tripadvisor 评级 5.0/5
lbrophy2022 商务住宿 - 经 TripAdvisor 认证的评论
The Sofitel Lyon Bellecour was perfectly located with friendly and charming staff. The breakfast buffet was delicious with an extraordinary array of dishes to choose from. The conciege was incredibly helpful. The room was spacious and comfortable.
Good location but with a dire need of refurbishment
Tripadvisor 评级 3.0/5
FrBizTraveller1970 经 TripAdvisor 认证的评论
The Sofitel is usually associated with Chic and Luxury. But this association is quickly thrown away the moment you walk into the lobby with its table football and lack of bellboys. The front office team and the concierge are full of energy and good advice. It was great dealing with their helpful attitude. The room itself was spacious. It has a nice walk-in closet. The usual robes and slippers were available. The Sofitel bed was comfortable although the over-mattress was a bit off and I had to readjust it. Otherwise the room felt old and far from luxurious. There was some clear lack of maintenance. The toilet bowl was cracked and would shake and rattle no matter how softly one would try to sit on it. The bathroom mirror was full of large de-silvered spots. The usual Hermès toiletry (also displayed in the hotel website pictures) have been replaced by wall-mounted Balmain liquid dispensers. The electric blinds did not roll down evenly on one the window panes resulting in a gap that allowed sunlight into the room early in the morning. I had to block it with a suitcase. The tea amenities consisted of just two bags of Ceylon tea. The TV cables were hanging in an unsightly messy knot from under the TV table. There were no free power outlets to charge our phones on either side of the bed. This last point is probably a clue on when the rooms were last refurbished. The parking garage has an area cordoned off due to parts of the floor having crumbled. Even the large Sofitel neon sign on the exterior of the building had a burned-out (unlit) letter. We just did not feel Sofitel touch at the Sofitel Lyon Bellecour.
Dear FrBizTraveller1970, Thank you for taking the time to share your feedback about your experience at the Sofitel Lyon Bellecour. We are sorry to read that your stay did not fully meet your expectations; please allow us to express our sincerest apologies. We are very pleased to read your compliments on our Front Desk team as well as our Concierge. We have immediately shared your feedback with the entire team as your satisfaction is their greatest reward. Please rest assured that the elements you described in the room were shared with our maintenance department in order to improve these points. We would like to kindly inform you that we are currently working on a renovation project, which we sincerely hope will be implemented in the nearest future. As for our parking lot, it is currently being renovated. We thank you once again for sharing your concerns with us and we hope you will give us the opportunity to better welcome you in the future. Sincerely yours, Claire Guest Relation
Very long check-in, disappointing view, restaurant closed, frustrating and unfair misunderstandings
Tripadvisor 评级 2.0/5
8mai1945 经 TripAdvisor 认证的评论
We parked our car under the hotel at 4PM and took it out at 9Am; 103 euros bill. It turned out that if we had paid at desk first, it would have been 34 euros. This was typical of the whole stay. We had chosen the hotel for its restaurant which may be permanently closed. Top category room lacked personality and unless the sun was shining, it was dark. Personnel seemed very inexperienced. So many much, much nicer hotels in Lyon, with better location! We chose this one because of the restaurant, bad mistake.