Hôtel Mercure Bordeaux Lac 4 ดาว

Our only complaint is that on arriving on Saturday evening we were informed that both the bar and restaurant were closed over the weekend, and so we had to go further afield for sustenance. The website also claims to have secure parking, but there is a six foot fence and a gate that closes at midnight, hardly secure! Otherwise, room was lovely and very comfortable and staff delightful.

This hotel is located near to a large lake which produced a number of mosquitos even though the room was sealed due to the efficient air conditioning. The room was large and comfortable with a useful desk area and couch and the free wifi was easy to setup. Dinner in the modern restaurant was excellent value as was the special offer wine available. Access was easy from the motorway and the ring road.

We stayed in the hotel for 3 nights with our 2 children aged 8 and 7 years The hotel was within easy reach of the public transport into the city although we had to drive to the tram station which was the only downfall The reception staff were excellent as were the other hotel staff who did everything to ensure our stay was comfortable Although renovation work was ongoing during our stay, the hotel did their utmost to ensure that this created minimum disruption We would definitely recommend this hotel and would most certainly stay here again with our children especially when the

Hotel is conveniently situated just off the Rocade and near a large centre commercial and the attractions of the lake. At present there is a bus link every ten minutes to the present Tram terminal for the ride into the centre - quick and very economical. At present Tram line C is being extended and there will be a stop very close to the hotel - will be even better. Some local deviations during the building work. Same applied to the hotel - building work in progress but we had been given no advance notice! Arrived to very loud continuous drilling noises. We were told the works were from 9.00 to 4.00 - and they did keep to those hours. At reception we were immediately offered help to transfer to another hotel - but after a long journey we decided against it. We were given a room on the first floor but at the end away from the works. The corridor and room looked newly refurbished - the room and bathroom were comfortable and stylish. Hotel staff were helpful in explaining the public transport routeinto the centre for us - they were patient despite the loud drilling noise and frequent interruptions from people who seemed to be explaining a new computer system to them. We had a pleasant dinner at the hotel from a shortened menu - with staff working hard to get around the works and this computer business. Our issue came at night with a constant disruptive loud buzzing from the ventilation system - that was not stopped by turning off the room controls - and the presence of residual cement dust in the air - though we could see no visible traces of the dust. Very little sleep was possible. When the hotel and tram works are completed the hotel should provide a quality and well placed base for visiting Bordeaux.

At the time of my visit, there was remodelling and/or renovations taking place in the hotel. This fact was not disclosed on the Accor website. If it had been disclosed, I would have chosen a different hotel. For business travellers who have to rise before 1000h for their work, the noise will not be a problem. For leisure travellers who stay out late at night, and want to sleep late in the morning, this hotel should be avoided until the renovations are finished, because every weekday at 1000h, the hammering, drilling and banging starts. It reverbrates right through the hotel. The construction also affects some services. The bar and dining are currently located in what appears to be a conference room, rather than a properly appointed bar.. Mercure does not seem to have made any concessions by way of discounting the room rates to compensate customers for inconvenience caused by the construction. This has to be one of the worst experiences I have had at a Mercure hotel.