Sofitel Marseille Vieux Port 5성

고객 평점 (ALL 평가) 4.5/5 1,826 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, 프랑스

호텔설명

호텔 추가 정보

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

숙박

호텔 위치

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
프랑스

GPS:43.292332, 5.361028

전화
팩스 +33 4 91 15 59 50

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,826 리뷰

TripAdvisor 평가  4.3/5  3,353 리뷰

고객 평점 1.5/5

Minwoo K. 가족 - 전체(All) 통지 확인

체크아웃 시간을 연장하였으나 제대로 처리되지 않아 방문을 열수없었고 두번이나 리셉션에 방문했으나 결국 직원 동행하에 방에 있는 짐을 꺼낼 수 있었가

High quality hotel but not five star

트립어드바이저 평점 4.0/5

Jagdish S TripAdvisor 인증 리뷰

Excellent spectacular views but lacks the 5 star standard. Staff all very helpful Comfortable room and amenities Walking distance to the busy town.

5 star hotel, a grand view, overstated dining expectations, little delivered.

트립어드바이저 평점 3.0/5

S9660KOtonys TripAdvisor 인증 리뷰

At a magnificent location and with a stunning view across the old forts and port area of Marseilles, the dining location of the hotel was a feast for the senses. The rooms and facilities were clean, thoroughly well kept and with ample space, to be expected at this price and for a 5 star well branded hotel. However, this is about as best as the experience would reveal for me. I would expect that for an international level quality hotel, the dining experience (breakfast and dinner inclusive) would be well grounded with the hotel's teams in these areas well versed in food quality, service and coverage for any customers with dietary issues. This was not the case. For instance, the menus (breakfast and lunch/dinner) made allergen statements to be noted to staff for any adjustments required. Menus also stated various offerings for the gluten free buffet (breakfast) with provision for locally sourced products. All I found was a jar of madeleines (pre-purchased individually wrapped) and a jar of muesli. Breakfast covered, and no other options. Buffet? The offers for what I'd call 'normal' foods were plentiful, pastries, breads, cereals and sweets. Considering the extraordinary slim pickings in the gluten free story, I asked for gluten free bread to make some toast. Two staff members looked at me and then at each other with no content of understanding, eventually seeking help from a senior team member. The team member instructed them to go into the kitchen and ask there. After a 5-6 minute wait, one waiter arrived with 2 microwave heated small buns. I'll take it, it's better than nothing I thought. At the end of my stay, a 5 star hotel with overreaching allergen statements on menus, a very careful instruction/direction needed to staff, promised much on menu, but delivered very little. It's just not good enough.

Not as good as expected for Sofitel

트립어드바이저 평점 3.0/5

Windymillers Couples - TripAdvisor 인증 리뷰

On arrival staff very friendly, everything explained. Nice bar on the 7th floor overlooking the marina. Room ok. Aircon not cold at all. Shower so hot I couldn't get in. On the next revamp I would suggest better glazing to keep the noise or sirens & gulls out, & better room lighting- a bit style over substance at the moment. For example, the bed reading light is too high on the headboard & the chaise longue was not useful & took a lot of space out of the room. At breakfast no one came to take the order. 40 mins for order & 20 mins to service. Had to request further drinks as no one came to check we needed anything else. Shame as hotel in a nice position. Not up to standard of other Sofitels we have visited.

Poor maintenance and responsiveness

트립어드바이저 평점 2.0/5

MaryD151 Couples - TripAdvisor 인증 리뷰

Had beautiful view of the harbor but when we went outside on the room’s private deck to enjoy it, the sliding door self-locked and we couldn’t get anyone at the listed hotel phone numbers to answer us. Finally we called Sofitel international number and after a few tries they connected with our hotel and came to unlock the door. I’m not at all convinced that they documented it so it could be repaired. The room temp could not be regulated and was very warm. There were often 6+ staff at the front desk but when we wanted to Check out, not a soul in sight and we waited 20 min for someone to come. Lionel the concierge was great. Lionel the concierge

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 470 리뷰 9.3/10 위치
  • 921 리뷰 7.3/10 객실
  • 1,100 리뷰 8.9/10 서비스
  • 298 리뷰 8/10 조식
  • 125 리뷰 5.3/10 청결도
  • 105 리뷰 3/10 가격 대비 가치
  • 103 리뷰 8.1/10 음료

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