Hotel Mercure Marseille Canebière 4성

고객 평점 (ALL 평가) 4.6/5 984 리뷰

Hotel Mercure Marseille Canebière - Image 1
Hotel Mercure Marseille Canebière - Image 2
Hotel Mercure Marseille Canebière - Image 3
Hotel Mercure Marseille Canebière - Image 4
48 La Canebiere, 13001 Marseille, 프랑스

호텔설명

호텔 추가 정보

  • Located in the city center, ideal for a stopover in Marseille

  • A 5-min walk from the Old Port and 10 min from Saint Charles train station

  • A bistronomic restaurant with chef Noël Baudrand

  • Dedicated spaces for seminars and business meetings

  • Green Key certification

숙박

호텔 위치

Hotel Mercure Marseille Canebière

48 La Canebiere
13001 Marseille
프랑스

GPS:43.296986, 5.379321

전화
팩스 +33 4 65 58 56 92

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Brasserie Le Capucin

Our brasserie located near the Old Port warmly welcomes you with a selection of homemade drinks and pastries. Make yourself comfortable in our indoor dining room or enjoy the sun on our small terrace.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  984 리뷰

TripAdvisor 평가  4.1/5  197 리뷰

2024으뜸 시설

Propreté, gentillesse et bon petit-déjeuner

트립어드바이저 평점 5.0/5

Soumia K TripAdvisor 인증 리뷰

Great hotel with very friendly staff. The rooms are clean, and while the area can be a little noisy, that’s Marseille and La Canebière, it’s part of the charm. The location is excellent, within walking distance of the Old Port if you want to catch a boat and enjoy the beaches. The breakfast area is also very good, with a wide variety of food choices to suit different tastes. Sherazad, the breakfast manager, went above and beyond, not only doing her job exceptionally well but also taking the time to suggest places to visit and helping us navigate the city. Her kindness made a real difference in our stay.

Bonjour, Nous vous remercions sincèrement pour votre évaluation positive et vos aimables commentaires concernant votre séjour à l'Hôtel Mercure Marseille Canebière Vieux-Port. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel amical et que vous avez apprécié la propreté de nos chambres. Il est également gratifiant de savoir que le petit-déjeuner a répondu à vos attentes et que notre responsable, Sherazad, a su rendre votre expérience encore plus agréable en vous conseillant sur les lieux à visiter. Nous sommes fiers de notre équipe qui s'efforce d'offrir un service exceptionnel à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Marseille. Cordialement, Hôtel Mercure Marseille Canebière Vieux-Port

Adrien & Lorenzo , wow!

트립어드바이저 평점 5.0/5

Coastal55288954115 Couples - TripAdvisor 인증 리뷰

I have recently stayed in this hotel, the room is lovely , the hotel is comfortable, slept really good , buffet breakfast was lovely for those who want something stress free. Despite what some reviews say , this was overall a good experience , the location is ideal , walking distance to main touristic attractions. Of course like any big city you will see that there are certain characters hanging about the place but the police station is right up the street from the hotel, and the police is often patrolling up and down. After a stressful and difficult arrival in France , Lorenzo welcomed us at reception. His calm demeanour was contagious immediately, he was a pleasure to deal with. Adrien was fantastic. Any query I had , he would get down to immediately without hesitation. I am a light sleeper and got moved to a lovely comfortable and noise free room in 0.2 seconds after requesting it. He is a professional and he will get far in his career & life. He maintains a professional profile and works hard. Most importantly, these two employees went beyond their area of work as they helped me track down my suitcase that I had left at the airport.. they were so tempestive in resolving this , Adrien dealt on the phone with the conversation as my French is not good enough, Lorenzo also assisted. After less a than an hour he had made sure our suitcase was put aside safely aside for us and easy to pick up the next day. I can’t say thank you enough. Adrien sei grandioso! This goes with saying all the other staff was also amazing. A girl at reception whose name I don’t remember, gave me amazing recommendations for a good crème brûlée! She was 10/10. Please tell them.

Deeply disappointing

트립어드바이저 평점 1.0/5

Derek M Friends getaway - TripAdvisor 인증 리뷰

The hotel looks fine, but I regret booking and staying here. The area immediately around the hotel is run down and feels dodgy, but the real issue is the hotel management. They claim the rooms (windows) are sound proofed. They are not. You can hear street noise from 6am. But the noise internally is just as bad. Those the room fitting are very new, when a room door along our corridor closed, our room door shook. The rooms look well but are impractical. There is very little clothes storage. No presses or drawers. No work desk, so impossible to do any work. Sockets inconveniently located. Reception staff and management are indifferent and we saw no security staff at night, though some reviews claim there is security staff. Too expensive for very poor service. Avoid this hotel.

Dear Sir, We would like to sincerely apologize for the disappointing experience you had during your stay at our hotel. We attach great importance to customer experience and regret that the soundproofing of the rooms did not meet your expectations. We will address this issue with our management team to ensure a more comfortable stay for our guests. Additionally, we appreciate your feedback regarding the lack of storage space and uncomfortable location of electrical outlets in the room. Your feedback is valuable to us and we will take it into consideration for future improvements. We are sorry to learn about your perception of the area surrounding the hotel and the service provided by our staff regarding your late check-out request. Please note that we have discussed these points in depth and discussed them with you directly. Please be assured that your comments on safety have been taken seriously, and we are strengthening our efforts in these crucial areas. We can assure you that we have an optimum security service with human and technical resources in place. We value your feedback and will work diligently to improve the overall customer experience. Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Mercure Marseille Canebière Vieux-Port

위치가 좋음

고객 평점 2.5/5

박창환 커플 - 전체(All) 통지 확인

첫 프랑스 방문이었습니다 핸드솝/샴푸/바디워시/헤어드라이기 외에 비치 되어 있는 품목이 많지 않았고 호텔 설명과는 다르게 체크인 시간이 15시였고 그 흔한 생수 조차 구비 되어 있지 않아 편의성 부분에 아쉬운 부분이 많았습니다. 호텔 뒷쪽의 치안이 그렇게 좋아 보이진 않았지만 뷰포트 근처에 위치 해 있고 대중교통이 편리한점이 좋았습니다.

Bonjour monsieur, nous vous remercions d'avoir choisi notre hôtel. Nous prendrons en considération vos précieux commentaires concernant les équipements et l'heure d'arrivée. Notez que certains produits sont uniquement dans les chambres privilèges, ce qui est le cas notamment de l'eau. Pour les chambres classiques, vous pouvez demander à la réception l'accès à la fontaine eau plate eau gazeuse et certaines commodités si elles venaient à manquer durant votre séjour. Nous sommes ravis de l'emplacement pratique près du port et des transports en commun. L'équipe réception Mercure Marseille Canebière Vieux-Port vous salue.

Next to port

트립어드바이저 평점 4.0/5

maria_krasa TripAdvisor 인증 리뷰

We stayed in this hotel for one night. It has a good location, next to the port. And it's rather noisy but in the night we could sleep well. I liked the idea of a small breakfast for 9 Euro as I dont want to eat too much in the morning. I hope it will come in many hotels soon

Dear madame, thank you for sharing your experience. We are delighted to hear that you appreciated our hotel's location near the port and that you found our breakfast option suitable for your needs. We value your feedback and hope to welcome you back in the future. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

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  • 255 리뷰 7.9/10 청결도
  • 164 리뷰 8.8/10 분위기
  • 18 리뷰 2.3/10 음료

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