Novotel Lausanne Bussigny 4 estrelas

For a business hotel you would think the front desk staff would be competent enough to do their job. After countless stays I became increasingly more fed up with dealing with the Front desk. I am asked to verify my billing address prior to check-in but I lost count of how many times the bill ends being wrong anyway. The staff at reception always seem disinterested in their jobs and seem to have lost any passion they might have had. You should have a better grasp of what is important for your guests and in my case I had made it clear on multiple occasions it was a bathtub but this simple request was rarely met despite mentioning many times I would rather wait longer for such a room than have an early check-in. My advice to others would be to pay a little extra and stay at the Movenpick. I honestly regret not having done this sooner.

Boa muito boa staff 5 estrelas. O único senão é no meu ponto vista a franquia que temos que fazer no cartão de crédito

I stayed 12 days ago. Still did not receive my 400 dollars deposit back. Never trust such hotels. Just read other opinions, do not make the same mistake i did. Now i will have to denounce them to get the money back. A shame for Accor

I have no words. Unbelievable in a 4 star hotel and 150 euros a night. I had many other problems, but COCKOACHES AND SPIDERS, were the top of them. No cleaning, the floor is carpeted, so i prefer not to imagine how many bugs are there. Be aware also, becuase they take a deposit from you, but then they do not use if you have breakfast (27 euros per peson) or dinner or lunch. They will use your card again. They just keep for themselves this deposit and will not give back, till who knows when. In my case, 6 days after they took my money, i still dont have it back. It is a shame that Accord allows this Hotel inside the chain, and it only shows management does not care a damn about customers. NEVER AGAIN THIS HOTEL. I WANT MY DEPOSIT BACK!!!!

Muito bom, pequenos detalhes que aconteceram mas as pessoas foram simpáticas e sempre prontas para resolver os problemas o mais rápido possível, fora isso é acolhedor confortável. Recomendo.