Novotel Dakar 4 stars

Customer review rating (ALL Rating) 4.1/5 586 reviews

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Avenue Abdoulaye Fadiga, BP 2073, 18524 DAKAR, Senegal

Description

ALLSAFE approved hotel

Hotel extras

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Private, secure car park and free WiFi

Our accommodation(s)

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

GPS:14.668828, -17.426773

Telephone
Fax +221 33 823 89 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Calebasse

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  586 reviews

TripAdvisor Rating  4.0/5  949 reviews

Certificate of excellence 2023

Good location

Customer review rating 3.5/5

Sgr Business - Confirmed reviews ALL

The rooms are comfortable. Bathrooms are beginning to need attention but clean.

Dear Simon R., Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aby Myriam POUYE Quality service

Disappointing stay - humidity in rooms, felt outdated

TripAdvisor rating 3.0/5

Meraj C TripAdvisor review

I picked Novotel because I thought Ibis was going to feel cramped and outdated... turns out that's what Novotel delivered Old TV, no USB plugs, humidity-filled rooms, horrible DJ playing "music" during one of the nights It gets the 3 stars because staff were kind, no hassle in arranging airport transfers, and nice live music during one of the nights. Time to renovate Novotel...

Bonjour Meraj C'est avec une attention particulière que nous avons pris connaissance de votre commentaire suite à votre expérience au novotel Dakar. Les points soulignés seront traités avec précaution. Nous vous présentons nos sincères excuses pour votre expérience au novotel Dakar. Nous vous remercions pour votre appréciation de notre personnel et n'hésiterons pas à leur transmettre le message. A bientôt pour une nouvelle expérience. Cordialement Aby Myriam POUYE Service qualité

Good stay

Customer review rating 3.5/5

A. Business - Confirmed reviews ALL

Happy to be with your staff well trained and accomodative

Dear Ramoni A., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aby Myriam POUYE Service qualité

comfort stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

The overall stay was quite good. AC was working. WIFI was working. The breakfast needs improvement but the dinner was not bad. They allow me to have a late checkout to 4pm which was super helpful.

Unexpected guest treatment.

Customer review rating 3.0/5

Basuki R. Business - Confirmed reviews ALL

First time as a Platinum Accor plus, but the reception was not very welcoming not like as usual. No smile, No welcome drink, no voucher for the Bar. If I was not asked might be no room upgraded. This is how she treated me in Novotel ??? Really disappointed.

Dear Basuki R., Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aby Myriam POUYE Quality service

In partnership with TripAdvisor

Other web-users rate our hotel

  • 96 reviews 9/10 Location
  • 187 reviews 5/10 Room
  • 624 reviews 9.2/10 Service
  • 15 reviews 8.8/10 WiFi
  • 83 reviews 4/10 Comfort
  • 80 reviews 7.2/10 Cleanliness
  • 79 reviews 7.4/10 Breakfast
  • 35 reviews 8.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.