ノボテル ヴロツワフ シティ ホテル 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 987 件のレビュー

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Ul. Wyscigowa 35, 53-011 ヴロツワフ, ポーランド

説明

ホテルのその他の情報

  • ヴロツワフの高級住宅地内

  • 庭園を見渡せるレストラン、充実した朝食ビュッフェ

  • コンファレンスセンター、Wi-Fi

  • ゲーム機を備えたお子様向けプレイルーム

  • 高速道路の近く、市内中心部への交通至便

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ホテル所在地

ノボテル ヴロツワフ シティ ホテル

Ul. Wyscigowa 35
53-011 ヴロツワフ
ポーランド

GPS:51.068275, 17.008756

電話番号
ファックス +48 71 339 80 75

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVO SQUARE LOUNGE BAR

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  987 件のレビュー

トリップアドバイザーの評価  4.9/5  403 件のレビュー

2025エクセレンス認証

Great for business stay

トリップアドバイザーの評価 4.0/5

sebastjanf2015 ビジネス - トリップアドバイザー認証口コミ

Great hotel for business stay. Not in a city centre, but still convenient. Great and generous breakfast. Rooms are clean and spacious. You can easily work in a room. WiFi is not the fastest but still ok. Breakfast generous. There are a lot of parking spaces. Not free parking.

Amazing Experience

トリップアドバイザーの評価 5.0/5

P M トリップアドバイザー認証口コミ

The hotel staff are very polite and will come to help you as soon as you need. Łukasz was helping with our breakfast and was a very good example of the good quality staff. Breakfast was delicious and very well organised, all the food was fresh and delicious. We had just had our flight and arrived at 2am, the person at the reception was very kind and quickly showed us everything we needed to know. They also helped us quickly check in. In the end all the staff are polite and informative, good quality food and the room was clean and spacious.

Fantastic place to visit or work in Wrocław

トリップアドバイザーの評価 5.0/5

AndrzejJ2013 ビジネス - トリップアドバイザー認証口コミ

Location perfect for what I needed. Rich breakfast and tasty food. Very helpful and friendly personnel. All this makes me feel at home.

Review of my stay at Novotel Wrocław City (Room 160, April 9–10, 2025)

トリップアドバイザーの評価 1.0/5

Arkadiusz L トリップアドバイザー認証口コミ

Review of my stay at Novotel Wrocław City (Room 160, April 9–10, 2025) My stay at Novotel Wrocław City turned out to be an extremely unpleasant and stressful experience. The room was clearly worn down – the mattress was saggy and uncomfortable, and the pillows provided no proper support. While the bathroom was clean and slightly refreshed, the water pressure was very weak. Breakfast did not meet even the most basic standards: by 9:00 AM key items like scrambled eggs were gone and never replenished, and the overall selection of food was limited and of poor quality. The gym was just two treadmills, a bench, and a few light dumbbells – with no towels or water available. However, the most serious issue was that I was bitten by bedbugs during the single night I spent in the hotel. The bites appeared on my stomach and torso – areas I do not expose publicly – which left no doubt as to their source. I arrived at the hotel in my own car, used no public transport, and did not leave the premises apart from a short walk. I had never experienced anything like this before. I immediately contacted the hotel after discovering the bites, giving them a chance to respond responsibly. Unfortunately, instead of owning the problem, they tried to shift the blame elsewhere. During a phone call with the hotel manager – which I found extremely uncomfortable – I was repeatedly told that the bites could not possibly have originated in the hotel. I was even asked about my mode of transportation, which clearly suggested an intent to redirect responsibility away from the hotel. Despite my multiple requests to end the conversation, it was prolonged in a dismissive and condescending tone. Later, I received a text message stating that a pest control procedure had been carried out (they used the term “deratization,” though I assume they meant disinfection), along with an offer to send me a report intended to convince me that the incident had occurred elsewhere. This was not an offer of support – it was a clear attempt to defend their position and undermine my credibility, even though I reported a fact, not a suspicion. The message also included a suggestion that perhaps my negative opinion could somehow be “reduced” – which I interpreted as a subtle attempt to downplay the situation without actually acknowledging the problem. I fully expect the hotel to respond to this review with a statement attempting to defend itself, referencing procedures, technical reports, or internal protocols. But no report will change the fact that I was bitten in this specific room, in this specific hotel – and that the hotel’s response lacked empathy, responsibility, and transparency, instead offering denial and deflection. This wasn’t my first stay at this hotel, but it will certainly be my last – not only here, but at any Novotel property. If this is the standard of hygiene, accountability, and guest care the brand represents, I cannot recommend it to anyone.

Dear Mr. Arkadiusz, We are truly sorry for your experience. We responded immediately by conducting an inspection and taking preventive measures – we have full documentation confirming that no irregularities were found. The safety of our Guests is of utmost importance to us, and we sincerely regret that your stay did not meet your expectations. Kind regards, Martyna Fryszkiewicz General Manager Novotel Wrocław City

Highly Recommend Novotel Wrocław City!

トリップアドバイザーの評価 5.0/5

Klaudia Z トリップアドバイザー認証口コミ

The hotel staff was incredibly attentive and proffesional, ensuring every detail was perfect. I was especially impressed with how quickly they responded to my inquiries - communication was seamless. The rooms were immaculate and very comfortable. I can't wait to stay here again and highly recommend it to everyone!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 385 件のレビュー 8.8/10 ロケーション
  • 488 件のレビュー 7.8/10 客室
  • 663 件のレビュー 9.6/10 サービス
  • 10 件のレビュー 9.4/10 インターネット
  • 444 件のレビュー 9.3/10 料理
  • 425 件のレビュー 9.7/10 朝食
  • 195 件のレビュー 8.7/10 清潔さ
  • 170 件のレビュー 9.1/10 雰囲気

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法律情報 PDF

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。