Mercure Hotel Duesseldorf Neuss 4 звезды

First of all, calling the hotel Mercure Dusseldorf Neuss is false advertising because the hotel is neither in Dusseldorf nor in Neuss (already about 20 mins outside the city) but in a further outpost called Norf. If you're arriving by public transport, the Norf Station is a 15 minute walk from the hotel and the nearest bus stop a 7 minute walk (a LOT when you're travelling with luggage). Despite seeing that I was visibly struggling with my luggage, not only did no one on the staff not offer to help (which sucks but okay fine I've learnt not to expect much from German hospitality) but they went out of their way to give me a room a long walk away from the reception. Also the mattress wasn't firm and gave me a back ache. Do better Mercure, this should be embarrassing for you

Very good hotel, with very friendly staff at the reception and during breakfast. The breakfast is excellent and the room clean. There are a lot of parking spaces available. I will come back to this hotel.

Though looking a little run-down many things have been refurbished in this hotel and the stay was really pleasant. Friendly service, nice rooms - everything there what you need, including a good hotel restaurant, Located somwhow remotely there is still a gas station, supermarket and Italian restaurant close-by.

I like this hotel very much and I was just a few times there. The staff is very friendly and the service in the ristorant is very good. The room is big and clean and the bathroom also. Breakfast in the morning is very large and you can find everything what you need. Hotel is also very near to the motorway which makes it easy to travel.

Reading previous reviews from the hotel gave me a totally wrong idea about. The buiding itself looks a little old, carpets should be removed, but appart from that, everything in the room is brand new, clean and comfortable. Breakfast a little expensive, but very good. Hotel is located in a very quiet area, lots of green, I didn't feel unsafe and there are lots of parking spaces. Staff is friendly.