فندق مركيور Mercure فرانكفورت إشبورن أوست 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 356 أراء

نضمن لكأفضل سعر
فندق مركيور Mercure فرانكفورت إشبورن أوست - Image 1
فندق مركيور Mercure فرانكفورت إشبورن أوست - Image 2
فندق مركيور Mercure فرانكفورت إشبورن أوست - Image 3
فندق مركيور Mercure فرانكفورت إشبورن أوست - Image 4
Helfmann-Park 6, 65760 إشبورن, ألمانيا

الوصف

خدمات الفندق الإضافية

  • 224 غرفة عصرية مع خدمة WiFi مجانية

  • مساحة مخصصة للاجتماعات تضم 11 قاعة تفيض بالنور الطبيعي ومزوّدة بأحدث التقنيات

  • على مقربة من الطرقات السريعة وتبعد أقرب محطة قطارات S-Bahn ‏900 متر

  • في قلب المركز المالي في إشبورن وعلى بعد 8 كلم من فرانكفورت ميسي

الإقامات المتوفرة لدينا

موقع الفندق

فندق مركيور Mercure فرانكفورت إشبورن أوست

Helfmann-Park 6
65760 إشبورن
ألمانيا

نظام تحديد المواقع العالمي (GPS):50.138077, 8.582898

الهاتف
فاكس +49 6196 901900

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  356 أراء

تقييم TripAdvisor  3.7/5  358 أراء

Excellent service

ملاحظة Tripadvisor 5.0/5

svenMarch74 تقييم TripAdvisor المعتمد

Check in / out always fast and friendly. The entire team is very professional and customer focused. Rooms in very good conditions... house keeping is doing a great job. WiFi fast and stable enough for HD streaming. Many thx to all... c u soon An accor diamond member ;-)

Dear Sven, Thank you for this positive review. We are delighted to hear your stay at Mercure Hotel Frankfurt Eschborn Ost met your expectations. Our team takes pride in providing efficient service during check-in and check-out, and we appreciate your recognition of their professionalism. It is wonderful to know you found your room well-maintained and enjoyed the reliable WiFi, which we ensure supports both business needs and leisure streaming. Your commendation of our housekeeping staff’s dedication truly motivates us to maintain these standards. We look forward to welcoming you for another pleasant stay. Best wishes, Sarah Herbst & Team

5 star service

ملاحظة Tripadvisor 5.0/5

Annette L المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

This is the second time I have stayed at this hotel this time I was greeted by Jawad who is amazing he goes above and beyond to make sure you have everything you need , he always has a smile on is face and is happy to help with any request - I would come back here again just because of his service .

Dear Annette, Thank you for taking the time to leave a review of your stay with us. We are delighted to read about your recent experience at Mercure Hotel Frankfurt Eschborn Ost. It is wonderful to know our colleague Jawad made such a positive impression through his attentive service and warm hospitality. We are equally pleased this second visit reaffirmed your choice to return, which speaks volumes about the consistent quality we strive to maintain. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Sarah Herbst & Team

Excellent service by Issam

ملاحظة Tripadvisor 5.0/5

GoPlaces751804 تقييم TripAdvisor المعتمد

Issam consistently delivers outstanding service at the front office. He was professional, welcoming, and highly efficient in handling all our inquiries and request. His positive attitude and attention to detail greatly enhance our experience. Thank you! A true asset to your team.

Dear Guest, thank you for sharing your experience at our hotel. We appreciate you taking time to acknowledge the service experience at our hotel. Our team takes pride in delivering professional and welcoming front office service, particularly through efficient handling of guest requests. The positive attitude and meticulous attention to detail demonstrated by our colleagues align with our commitment to creating memorable stays. We value recognition of team members who contribute significantly to our guests' experiences. We look forward to welcoming you back. Kind regards, Sarah Herbst & Team

Appalling Service and Unacceptable Behavior - Not Worth the Rating

ملاحظة Tripadvisor 1.0/5

Getaway29014156063 تقييم TripAdvisor المعتمد

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Temporary residence

ملاحظة Tripadvisor 5.0/5

Quest01215264832 تقييم TripAdvisor المعتمد

The hotel is just a bomb! Everything is very nice, convenient and affordable. Pros. And the restaurant has a very large assortment of food, everything is very tasty. Good and friendly staff, very fast service. Everything is at the highest level which definitely deserved 5 stars!

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.