فندق مركيور Mercure فرانكفورت إشبورن أوست 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 117 أراء

فندق مركيور Mercure فرانكفورت إشبورن أوست - Image 1
فندق مركيور Mercure فرانكفورت إشبورن أوست - Image 2
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الوصف

خدمات الفندق الإضافية

  • 224 غرفة عصرية مع خدمة WiFi مجانية

  • مساحة مخصصة للاجتماعات تضم 11 قاعة تفيض بالنور الطبيعي ومزوّدة بأحدث التقنيات

  • على مقربة من الطرقات السريعة وتبعد أقرب محطة قطارات S-Bahn ‏900 متر

  • في قلب المركز المالي في إشبورن وعلى بعد 8 كلم من فرانكفورت ميسي

الإقامات المتوفرة لدينا

موقع الفندق

فندق مركيور Mercure فرانكفورت إشبورن أوست

Helfmann-Park 6
65760 إشبورن
ألمانيا

نظام تحديد المواقع العالمي (GPS):50.138077, 8.582898

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  117 أراء

تقييم TripAdvisor  3.5/5  353 أراء

Appalling Service and Unacceptable Behavior - Not Worth the Rating

ملاحظة Tripadvisor 1.0/5

Getaway29014156063 تقييم TripAdvisor المعتمد

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Temporary residence

ملاحظة Tripadvisor 5.0/5

Quest01215264832 تقييم TripAdvisor المعتمد

The hotel is just a bomb! Everything is very nice, convenient and affordable. Pros. And the restaurant has a very large assortment of food, everything is very tasty. Good and friendly staff, very fast service. Everything is at the highest level which definitely deserved 5 stars!

Getting worse

ملاحظة Tripadvisor 1.0/5

logbaba2009 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I only stay at this hotel when there is an exhibition in Frankfurt and the prices of other All hotels is x3. It used to be ok but now the already poor restaurant menu has been reduced to 4 items. Yes only 4 items this is so poor i cannot eat here no more. The bar is still ok but now no football on the tvs. Euro pinching owners not paying for sport channels. The hotel is like a ghost town at night. Breakfast is so so This will definitely be the last time i stay here

Thanks, Lufthansa!

ملاحظة Tripadvisor 4.0/5

americanatrasferita Couples - تقييم TripAdvisor المعتمد

Our flight was canceled but Lufthansa put us here overnight. Nearby and easy to get to. Staff was friendly, room quite comfortable. My only complaint is supper: Lufthansa gave vouchers good for 18€ each, but the hotel had a special arrangement for airport guests- no choice of food or drink, and if that plate of pasta cost 18€ I’d be shocked. Why not let guests choose something? Otherwise great!

very good conference offer

ملاحظة Tripadvisor 4.0/5

AlterSchwede13 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

very good conference offer we were very satisfied with our event at the mercure in the Heilmannpark, especially because it had to be held under corona conditions. The rooms are spacious, modern, well ventilated and air-conditioned. The break rooms also offer space for distance, just as everyone needs it. The culinary offerings, whether snacks during breaks, drinks or a lunch buffet, are of very satisfactory quality. The lunch buffet even exceeded my expectations of a conference hotel, which is rarely found at such a level.

بالاشتراك مع TripAdvisor

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