Mercure Hotel Duesseldorf Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 349

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Lokalizacja hotelu

Mercure Hotel Duesseldorf Airport

Lintorfer Weg 75

Pozycja GPS:51.353234, 6.855739

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa


Our contemporary Quecke restaurant serves international specialties. Come and enjoy the cozy atmosphere and relax on the sunny terrace. The restaurant is open for lunch from midday to 2pm and dinner from 6pm to 10:30pm.

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Ocena ALL  4.0/5  Liczba opinii: 349

Ocena TripAdvisor  3.5/5  Liczba opinii: 819

Not a traditional airport hotel, but still a great option

Ocena na stronie TripAdvisor 5.0/5

Hsmx Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This is not your typical airport hotel. It is about a 10 to 15 minute drive from the airport, and doesn’t have an airport shuttle. It is still a great option to stay in. Stayed at the hotel for a week because I needed to go to Dusseldorf, Cologne and Essen on my trip and the location was extremely convenient. The good: - quick access to highway - very comfortable rooms - service is very good - very limited food options onsite but decent food - supermarket is about a 5 minute drive away. The bad: - no shuttle, I don’t mind honestly. I needed to rent a car anyways - limited food options - no restaurants close by - the biggest negative was the internet. It was extremely slow which made working extremely challenging I have stayed there several times over the years and would stay there again

Dear Guest, Thank you for taking the time to review your experience at our hotel. We are glad to hear that you found our location convenient for your travels and appreciated the comfortable rooms and attentive service. Our quick access to the highway and proximity to Düsseldorf, Cologne, and Essen make us an ideal choice for business travelers. We acknowledge your concerns regarding the lack of an airport shuttle, limited food options, and slow internet. While we do not offer an airport shuttle, we do provide 160 on-site parking spaces and 3 e-charging stations for guests who prefer to rent a car. As for the food options, our Quecke restaurant serves a variety of French and Mediterranean dishes, and we are continuously working to improve our menu. We apologize for the inconvenience caused by the slow internet and will look into ways to enhance our connectivity for a better guest experience. It would be a pleasure to have you return. Best wishes, Your Team from Mercure Hotel Düsseldorf Airport

The Accor Booking Experience is Miserable and Horrible

Ocena na stronie TripAdvisor 1.0/5

Dennis M Opinia zatwierdzona w TripAdvisor

When I first booked this hotel, the Accor web portal changed my dates of check-in and check-out by two months earlier. I did not notice this malfunction until I got the email from Accor Group. I immediately had to cancel and Accor stated that I had to pay for the action of their horrible portal. I rebooked for the proper dates and my credit card statement had the two charges. I contacted the card issuer to dispute the initial charge and get a chargeback to Accor Group. Today I received a threatening email from some esel at Accor who was demanding extra fees on top of the initial malfeasance charge. The Mercure Hotel Dusseldorf despite having airport in its name is actually further away from the airport than the other city locations and invoked a 45 euro fare for the taxi in the middle of nowhere. The Hotel claimed to have air conditioned rooms but there was only one room in the entire hotel building that had an air conditioner. It was a hot and humid night in Germany and my wife had to beg for to be switched to the only hotel room with an air conditioner. Only Accor is capable of providing this level of horrific behavior and service. Next time NH will be my choice or anything but Accor Group.

Dear Guest, Thank you for taking the time to share your experience with us. We regret the issues you faced with the booking process and any inconvenience it may have caused. However, we would like to clarify. You made a booking and then wanted to cancel this booking after the free cancellation period had passed. You didn't contact us about this and it caused us to issue a chargeback which incurs additional costs. Our latest email is simply a request that the additional outstanding costs be paid. Our hotel is indeed located in Ratingen, which is close to Düsseldorf Airport, and we apologize if this was not clear during your booking. We understand that the taxi fare might have been unexpected, and we recommend using public transport for a more cost-effective option. Regarding the air conditioning, we apologize for any discomfort you experienced during your stay. But our hotel does not have an air condition except for one room and it is not populated on any homepage. We appreciate your feedback and will take it into consideration for future improvements. Once again, we apologize for any inconvenience you faced during your stay with us. We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards, Ihr Team vom Mercure Hotel Düsseldorf Airport

Dishonest hotel.

Ocena na stronie TripAdvisor 1.0/5

mark n Opinia zatwierdzona w TripAdvisor

This Hotel is fundamentally dishonest. It is miles from the Airport, or at least near an airport in another town than Dusseldorf. It is also no where near Duseldorf. The management should be arrested. It is a disgusting sham and Mercure should be ashamed of operating in a totally immoral, dishonest and bottom sucking scam.

Dear Guest, Thank you for taking the time to share your feedback. Regarding your feedback about the distance to the airport, we have given the Information on our homepage as well as on tripadvisor that we are 10 km away. Therefore, we have not been dishonest. Sincerely, Angela Front Office Manager

Shabby Mercure, not an airport hotel

Ocena na stronie TripAdvisor 3.0/5

Ludwig70 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I am really sick and tired to see that many hotels name themselves AIRPORT hotel and have nothing to do with an airport at all, This is one of those: Dusseldorf airport hotel is in the middle of nowhere, not even close to the airport and not even in Düsseldorf. The hotel is ok for a quick stay, but doesn't have any airport transportation although it is published on the web. They also don't reply to emails sent before arrival. Last but not least it is expensive regarding its quality and location. I wouldn't stay here again.

Mimo "airport" w nazwie nie jest przy lotnisku

Ocena klientów 2.5/5

Joanna Pobyt służbowy - Opinie potwierdzone ALL

Tylko dla osób z samochodem lub chcących korzystać z taxi

Szanowna Pani, Bardzo dziękujemy za czas poświęcony na ocenę i opis pobytu w naszym hotelu. Oczywiście szkoda, że hotel nie spełnił Państwa oczekiwań, ale tylko dzięki opisowi wrażeń przez naszych gości mamy szansę na poprawę. Niemniej jednak będzie nam bardzo miło, jeśli podczas kolejnej wizyty będziesz miał okazję przekonać się do naszych produktów i koncepcji obsługi. Z wyrazami szacunku Julia L. Rezerwacja

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 192 Liczba opinii 6.9/10 Lokalizacja
  • 344 Liczba opinii 5.9/10 Pokój
  • 277 Liczba opinii 8.7/10 Obsługa
  • 23 Liczba opinii 4.4/10 Internet
  • 185 Liczba opinii 6.4/10 Komfort
  • 150 Liczba opinii 5.4/10 Czystość
  • 113 Liczba opinii 8/10 Śniadanie
  • 80 Liczba opinii 4.1/10 Jedzenie

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