Mercure Hotel Duisburg City

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 042

Gwarancja
najniższej ceny
Mercure Hotel Duisburg City - Image 1
Mercure Hotel Duisburg City - Image 2
Mercure Hotel Duisburg City - Image 3
Mercure Hotel Duisburg City - Image 4
Landfermann Strasse 20, 47051 DUISBURG, Niemcy

Opis

O hotelu

  • 162 wyremontowane pokoje i łazienki z regulowaną klimatyzacją.

  • Darmowe Wi‑Fi we wszystkich pokojach i ogólnodostępnych obszarach.

  • Kuchnia inspirowana regionalnie ze zmiennymi, sezonowymi daniami.

  • Odnowiona przestrzeń konferencyjna oraz sala eventowa dla 190 osób.

  • Dogodnie zlokalizowany i połączony z autostradami i głównym dworcem kolejowym.

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 DUISBURG
Niemcy

Pozycja GPS:51.433406, 6.773823

Telefon
Faks +49 203 30003555

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

MARINA CLUB

Skosztuj pysznych międzynarodowych i regionalnych specjałów od poniedziałku do soboty w godzinach 16:00-21:30 w naszej nowoczesnej restauracji Marina Club.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 1 042

Ocena TripAdvisor  3.6/5  Liczba opinii: 930

Housekeeping is a nightmare, call support is rude and unbothered

Ocena na stronie TripAdvisor 1.0/5

Sid G Opinia zatwierdzona w TripAdvisor

The sheets were dirty, the telcom was missing, the carpet was filthy. We informed we need housekeeping a day in advance, still had to follow up multiple times and kept getting a response that they will come after cleaning other rooms. No one arrived till midday, support staff couldn’t be less bothered about it and were rude.

Dear, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with housekeeping and the level of service provided by our support staff. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that we fell short in these areas during your visit. Your comments will be taken into consideration as we continue to enhance our service quality. We appreciate your understanding and hope to provide you with a better experience in the future. Best regards, Mercure Hotel Duisburg City

Poor for the price

Ocena na stronie TripAdvisor 2.0/5

DeGinner Opinia zatwierdzona w TripAdvisor

We stayed here for three nights as a family of three. Check-in was straightforward, but we were disappointed to find the pool was closed — one of the main reasons we chose this hotel over others in Duisburg. There was no prior notice, no signage, and no apology, which felt quite poor for a 4-star hotel. When we got to our room, we noticed there was only one pillow per person. My partner has asthma and needs extra pillows to sleep at an angle. We asked at reception, but were told no additional pillows were available that evening — not what you'd expect from a hotel of this standard. We made do with cushions for the first night. The next morning, we requested three extra pillows again and were assured housekeeping would deliver them. We returned late that evening to find nothing had been delivered, and the room hadn’t been cleaned or replenished either. After another trip to reception, we were given one extra pillow — better than nothing, but still not ideal. Over the three-night stay, the room was never cleaned, coffee and amenities weren’t restocked, and we never received the promised extra pillows. With the pool also out of action and no effort to communicate or make up for these issues, the experience fell well below expectations. For a hotel that advertises 4-star service and charges accordingly, this was a real letdown. Next time we’re in Duisburg, we’ll likely choose a more affordable option — if we’re only going to receive a 2–3 star experience, we might as well pay for that.

Dear DeGinner, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at Mercure Hotel Duisburg City. We understand that the closure of the pool significantly impacted your experience, especially as it was a key factor in your choice of our hotel. We strive to communicate any changes effectively, and we regret that this was not the case during your visit. Regarding the issue with your room amenities, it is our standard practice to ensure that all requests for additional items are met promptly. We are disappointed to learn that your requests for extra pillows and room cleaning were not fulfilled as expected. Your comments are invaluable to us, and we will review our procedures to enhance the service we provide. Thank you again for your insights, and we hope to have the opportunity to better serve you in the future. Best regards, Mercure Hotel Duisburg City

Rude staff at reception

Ocena na stronie TripAdvisor 2.0/5

Kimleine Opinia zatwierdzona w TripAdvisor

Nice hotel for the price. We arrived tired with two children after a long journey from London and were completely ignored at the reception despite there being no other guests. I have never experienced anything like it. Maybe an unfortunate evening, but a bad experience and the sole reason we will not use this hotel again.

Dear Kimleine, Thank you for sharing your experience. We sincerely apologize for the lack of attention you received upon your arrival, as our staff is trained to provide a warm welcome to all guests. Your feedback is invaluable, and we will address this matter internally to ensure it does not happen again in the future. We appreciate your comments regarding the hotel’s value and hope you might reconsider visiting us again. Best regards, Mercure Hotel Duisburg City

Not again

Ocena na stronie TripAdvisor 2.0/5

yega s Opinia zatwierdzona w TripAdvisor

Unluckily not the best experience in a hotel of this categorie I had in the last few years or even in Duisburg itself. First...the breakfast. The sortiment was OK, but the bread was really dry and some of the cheese looked like at least two days in the buffet. Therefore was an abundance of broken and chiped glasses at the edges, which was taken away most unwillingly. Second...maybe it was a mistake, maybe Not...but they didn't want to give out the bill...after I've got it (the day after I have paid it), i knew why....actually it was completly wrong. The young men, who unfortunately had to take the reclamation, was really nice and tried his best. Whereas the others of the service mostly were not. Positive to say is the location really near to the City and the size and the facilities of the rooms (although they could have been without some Hair in the bathroom and packaging material from another user, but that was OK). In the future I will go to another Hotel in Duisburg, I've already visited. Alternative: i would Go into the near city for a better breakfast

Dear yegas2025, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Duisburg City, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

Udany pobyt biznesowy

Ocena klientów 5.0/5

Marcin Pobyt służbowy - Opinie potwierdzone ALL

Bardzo dobra lokalizacja w centrum Duisburga, blisko dworca kolejowego. Doskonałe śniadanie. Pokoje po remoncie, czyste, wygodne łóżko Łazienka z dużym prysznicem

Dear Marcin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Pätzold-Coco Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 696 Liczba opinii 9.2/10 Lokalizacja
  • 984 Liczba opinii 6.7/10 Pokój
  • 841 Liczba opinii 8.3/10 Obsługa
  • 15 Liczba opinii 7.5/10 Internet
  • 632 Liczba opinii 7.4/10 Śniadanie
  • 453 Liczba opinii 5.8/10 Komfort
  • 449 Liczba opinii 6.4/10 Czystość
  • 223 Liczba opinii 3.3/10 Udogodnienia

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Duisburg - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.