Mercure Hotel Berlin City West bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 673 ulasan

Jaminan Harga
Terbaik
Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • 119 kamar nyaman

  • 8 ruang acara dan pertemuan kerja yang modern dengan pencahayaan alami di lantai dasar

  • Toko Kukime di lobi menawarkan minuman dingin, kopi spesialti, camilan, dan es krim

  • Teras indah dan tenang dengan kolam renang luar ruangan

  • Akses mudah ke transportasi umum, bandara BER, dan jalan raya

Akomodasi kami

Lokasi hotel

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Jerman

GPS:52.536032, 13.273297

Telepon
Fax +49 30 3819403

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

WEINLOUNGE

Harap diketahui bahwa restoran kami saat ini tutup.

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  3.8/5  673 ulasan

Peringkat TripAdvisor  4.0/5  697 ulasan

Sertifikat keunggulan 2024

Really Nice staff

Catatan Tripadvisor 5.0/5

Sofus S Ulasan TripAdvisor tersertifikasi

The hotel was better than i thought. The pool was extremly Nice and The staff too. The food was so delicios and The rooms were Nice and clean and The bed was comfortable. would defendly recomment:) Free parking just outside hotel - also The possebility of charging e-car

Dear guest, Thank you very much for your very good review. We are delighted that you were completely satisfied with us. We will pass on your praise for our staff and our establishment to all colleagues. We wish you all the best. See you next time again. :-) :-) best wishes from Berlin

Worst hotel I’ve ever seen

Catatan Tripadvisor 1.0/5

sdr1690 Solo travel - Ulasan TripAdvisor tersertifikasi

Pure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now. Arrived to find every single bit of glass at the front of the hotel smashed, we were told it had been like that for one month, that says absolutely everything you need to know. Avoid at all costs

Dear sdr1690, We are very sorry that you were not satisfied with our service. We would like to apologize for any inconvenience caused. In general, however, we prefer to speak to you in person. Dissatisfaction can usually be resolved. Next time, speak to the staff on site. We will be happy to help you. We wish you all the best. best wishes from Berlin

good hotel

Catatan Tripadvisor 3.0/5

eirecoretraveller Ulasan TripAdvisor tersertifikasi

stayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an issue with the room safe immediately after notifying them about the issue (just needed new batteries). didn't eat there because the bar and restaurant was closed for the weekend for some reason, but there is a fridge in the lobby and snacks, so we could enjoy them at the small outdoor pool area. room was fine, even had a small balcony, dead handy for the nitecap and last cigarette of the night. good value for money, would stay again for sure.

Dear guest, thank you very much for your wonderful rating and your detailed comments. We always strive to ensure our guests have a great stay. See you soon. :-) Kind regards.

Worst customer service

Catatan Tripadvisor 1.0/5

waynewD8795RX Ulasan TripAdvisor tersertifikasi

Worst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we cannot do anything. I find this disgusting that they cannot have some decency to look into this further.

Dear Waynew, we are deeply shocked by your review, even though you were not at the hotel. You have booked a rate that cannot be changed or canceled free of charge. We discussed this with you as well. When booking, you can decide at any time in advance which rate and conditions you would like to book. There are different prices and conditions. In our modern times, all companies work with it, for example car rental companies or airlines. We would like to ask you to refrain from making such comments. It was your free decision and we can assure you, that you will be a good host. Best regards from Berlin

Overall OK stay. A good average.

Catatan Tripadvisor 3.0/5

Rihaala Ulasan TripAdvisor tersertifikasi

Being close to a metro stop, parking, and price were our main drivers to choose this hotel, and it lived up to all of them. Additionally, the staff was very nice and service oriented. The facilities themselves did though appear somewhat aged carpet at the room entrance was bulging, and bathroom light came on in 3 different tempi, as the mirror light was old. The one big turn-off was though that there was staining on the wall next to the toilet, which made the bathroom seem uncleaned, which there was no other indication for. Additionally, and old pet-peave of mine. We are the type of guests, who are happy to re-use our towels for more than one day. So, we always hang up the towels, but coming back into the room we are not able to see, whether our towels were replaced, beause they are neatly folded. -How does that align with the policy of not changing the towels?

Dear guest, thank you very much for your positive rating and your kind feedback. Please be assured that we have immediately contacted external housekeeping. The foreman sensitized the employees. We thank you for your valuable information, this is the only way we can continually improve our service. We wish you all the best and look forward to welcoming you again. Warm greetings from Berlin.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 571 ulasan 8.7/10 Lokasi
  • 981 ulasan 4.1/10 Kamar
  • 753 ulasan 8.7/10 Pelayanan
  • 44 ulasan 3.8/10 Internet
  • 529 ulasan 3.3/10 Kebersihan
  • 462 ulasan 8/10 Sarapan
  • 408 ulasan 4.5/10 Kenyamanan
  • 337 ulasan 2.9/10 Suasana

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