ノボテルサンパウロモルンビ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,042 件のレビュー

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R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 サンパウロ, ブラジル

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ホテル所在地

ノボテルサンパウロモルンビ

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 サンパウロ
ブラジル

GPS:-23.61261, -46.70391

電話番号
ファックス +55 11 97648-1340

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,042 件のレビュー

トリップアドバイザーの評価  4.5/5  2,603 件のレビュー

2024エクセレンス認証

Nice employee

トリップアドバイザーの評価 5.0/5

海鑫 陈 トリップアドバイザー認証口コミ

Thank you so much for Kevin from the Front desk for solving my problem with the bills, it’s really sweet and nice! Hope to stay again! And also thanks for the help during my stay at the room with the cleaning lady(forget the name of her between 17th to 22th).

Thank you so much for your message. It was a great pleasure to welcome you at Novotel Morumbi. I'll share your comments with the entire team as an encouragement to consistently provide the best services for our guests. We hope to see you again soon. Best regards,

Disappointed

トリップアドバイザーの評価 2.0/5

Lothar M トリップアドバイザー認証口コミ

My accommodations were quite cramped, with a very small room. The bathroom and shower are small, separate spaces. The main room, which I believe may have undergone recent renovations, was in decent condition, but the shower door track was filthy and had hair and black mold in it, giving the impression that it had never been cleaned. That I only had to spend two nights here makes me happy.

Dear Guest, Thank you for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced with the size of your room and the cleanliness of the shower door track. Your comments are valuable to us as we continuously strive to improve our guest experience. We will address the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Please accept our sincere apologies for falling short of your expectations. If there is anything else we can do to make your future stays more comfortable, please do not hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience. Best regards, Vitor Santos Deputy Manager

Horrible experience since the start

トリップアドバイザーの評価 1.0/5

Mirelly R トリップアドバイザー認証口コミ

I had a horrible experience since the beginning, I tried to talk to them a few times and when they finally answered me they were horrible, it felt like I was going to stay there for free. My flight got late to Frankfurt from Dublin so I missed the one to Brazil and I message them asking if they’d consider to not charge us as it was not our fault and sent them proof and also told them our next stop was in Santos and was with Novotel, they texted me saying they’d check it with booking, therefore booking was ok with not charging us as they’d undestand, but the hotel as they’re horrible, they’d never understand that. I’d never stay in this hotel again, horrible experience, horrible customer service and they’d never understand you if u r in a situation that u cant control. I’ll absolutely sue them.

Olá Mirelly, boa tarde. Obrigado pela sua mensagem, sinto muito por ter perdido seu voo e consequentemente a possibilidade de ficar hospedada em nosso hotel. Já fizemos a devolução do valor cobrado mesmo sendo garantida a cobrança do no show nas condições de compra da sua reserva. Eu e toda equipe desejamos uma excelente semana. Abraços!

Do not go there. No se hospeden ahi

トリップアドバイザーの評価 1.0/5

Ubbo T トリップアドバイザー認証口コミ

First in english, luego en español. It is not a hotel, it is an event hall. We arrived and it looked like a children's playground. They had an event for children at the hotel. Crazy. They kept screaming and almost running over you constantly. On another day they had a wedding, loud music, we couldn't sleep. They forgot that they were a hotel. Almost all the staff were working on the wedding. We went to dinner, I think the guard was the one who took the order and I wouldn't be surprised if the cleaner was the cook. We never received one of the dishes. In the living room, the other people eating were hotel workers. It looked more like a country longhouse than a hotel. Shame. Another day they had products for sale inside the hotel, every time you went through the reception they offered you products as if you were in the municipal market. Disgusting. It is not a hotel, it is an event hall. Because they want to make more money organizing these events, they forget about their primary business. Hosting. It was the worst experience I had in my life with a hotel. Ahora en español No es un hotel, es un salón de eventos. Llegamos y parecía un parque de juegos infantil. Hicieron un evento para niños en un hotel. Una locura. No paraban de gritar y casi atropellarte constantemente. Otro día hicieron un casamiento, música a todo volumen, no se podía dormir. Se olvidaron que eran un hotel. Todo el personal estaba trabajando con el casamiento. Fuimos a cenar, creo que el guardia fue el que tomo el pedido y no me sorprendería que el limpiador haya sido el cocinero. No nos llego nunca uno de los platos. En el salón las otras personas que comían eran trabajadores del hotel. Parecía mas una casa comunal del campo que un hotel. Una vergüenza. Otro día pusieron venta de productos dentro del hotel, cada vez que pasabas por la recepción te ofrecían productos como si fuese que estabas en el mercado municipal. Un asco. No es un hotel, es un salón de eventos. Por querer ganar mas dinero organizando estos eventos, se olvidan de su negocio principal. El hospedaje. Fue la peor experiencia que tuve en mi vida con un hotel.

Dear Ubb0t, good morning. We sincerely apologize for any inconvenience you experienced during your stay with us. We would like to clarify that during your visit, Brazil was celebrating Children's Day, which is a significant occasion for families. As such, we hosted an event for our guests to partake in the festivities. All the participants in the children's party and the wedding event were also our esteemed guests. We understand that this might have been disruptive to your peace, and we deeply regret any inconvenience. We would love the opportunity to make it right and invite you back as our special guest to ensure you have a wonderful experience. We will definitely take your feedback into consideration and strive to strike a balance in the future. Thank you for sharing your experience, and we hope to serve you better in the future. Estimado Ubb0t Lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia con nosotros. Nos gustaría aclarar que durante su visita, Brasil estaba celebrando el Día del Niño, que es una ocasión significativa para las familias. Por lo tanto, organizamos un evento para que nuestros huéspedes participaran en las festividades. Todos los participantes en la fiesta de niños y en el evento de la boda también eran nuestros estimados huéspedes. Entendemos que esto podría haber interrumpido su paz y lamentamos profundamente cualquier inconveniente. Nos gustaría tener la oportunidad de remediarlo e invitarlo nuevamente como nuestro invitado especial para asegurarnos de que tenga una experiencia maravillosa. Definitivamente tomaremos en cuenta su retroalimentación y nos esforzaremos por lograr un equilibrio en el futuro. Gracias por compartir su experiencia y esperamos servirle mejor en el futuro.

World class service 👏

トリップアドバイザーの評価 5.0/5

618neelank ファミリー - トリップアドバイザー認証口コミ

I have been to many countries but never have i experienced such amazing people, the friendliest I've seen ... always willing to help. You are sure to have thee best time ever. Highly recommended for families. Such warm hearted, welcoming people. I will come back to Brazil just to have the Novatel Morumbi experience. #10star rating Special mention to Claudio - who has seen to our every need,making is amazing

Dear Neelan, good morning. Thank you very much for your message and visit. It was a real pleasure to welcome you here. We hope to see you soon. Best regards and happy New Year!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 461 件のレビュー 9.1/10 ロケーション
  • 1,085 件のレビュー 7.7/10 客室
  • 1,443 件のレビュー 9/10 サービス
  • 40 件のレビュー 5.6/10 インターネット
  • 579 件のレビュー 9.1/10 朝食
  • 575 件のレビュー 8.2/10 料理
  • 406 件のレビュー 8.6/10 清潔さ
  • 368 件のレビュー 8.5/10 設備

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周辺の他の施設

サンパウロのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。