Informacja

Hotel Novotel Brussels Airport 3 gwiazdki

Ocena klientów 4.2/5 Liczba opinii: 11 246

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Novotel Brussels Airport
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O hotelu

  • Darmowa sieć WIFI, dużo miejsca do pracy

  • Modern, spacious and soundproof rooms

  • W barze serwowane są belgijskie piwa i przekąski

  • 9 modułowych sal konferencyjnych

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Lokalizacja hotelu

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831 diegem
belgia

Tel: +3226200433

Faks: (+32)2/7213958

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT :  LEERLOOIERIJSTR

  • Samolotem

    ANTWERPEN DEURNE W 46km / 28,75 mil

  • Samolotem

    BRUXELLES NATIONAL W 2km / 1 mil

  • Samolotem

    LIEGE BIERSET W 98km / 61,25 mil

  • Samochodem

    ANTWERPEN / AMSTERDAM W 4km / 2,5 mil

  • Samochodem

    GENT / OOSTENDE W 3km / 1,88 mil

  • Samochodem

    NAMEN / LUXEMBOURG W 8km / 5 mil

  • Pociągiem

    ZAVENTEM W 2,6km / 1,62 mil

  • Pociągiem

    ZAVENTEM AIRPORT W 2,6km / 1,63 mil

Pozycja GPS:50.8931, 4.4616

Usługi hotelowe

FOODSQUARE

Zgodnie z zaleceniami władz lokalnych, restauracja i bary w naszych hotelach zostały zamknięte. Zapewniamy Gościom posiłki na wynos.

Usługi w hotelu i w okolicy

Zameldowanie od: - Wymeldowanie do:

Podsumowanie

  • Parking
  • Transfer
  • Restauracja
  • Podjazd dla wózków
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
Restauracje
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Automat z przekąskami i napojami
    • Automat z przekąskami i napojami Dodatkowa opłata
  • Śniadanie
    • Bufet Dodatkowa opłata
  • Obsługa hotelowa
    • Przekąski zimne
    • Gorące posiłki
Spotkania/Wydarzenia
  • Sale konferencyjne: 9
  • Centrum biznesowe
    • Centrum biznesowe z obsługą
Udogodnienia dla niepełnosprawnych
  • Podjazd dla wózków
Obsługa i wyposażenie hotelowe
  • Informacje hotelowe
    • Liczba pokoi: 209
    • Liczba pokoi dla osób niepełnosprawnych: 2
    • Liczba pokoi rodzinnych: 24
    • Liczba pokoi łączonych: 8
    • Liczba pokoi dla niepalących: 209
    • 5 piętra
  • Języki, jakimi posługuje się personel hotelu
    • holenderski
    • niemiecki
    • francuski
    • angielski
  • Hol
    • Miejsce oczekiwania
  • Wi-Fi
    • Łącze szerokopasmowe Dodatkowa opłata
    • WIFI w miejscach ogólnodostępnych
    • Szybka sieć WIFI
    • Sieć WIFI w hotelu
    • Szybki Internet Dodatkowa opłata
  • Klimatyzacja
    • Klimatyzacja
  • Udogodnienia dla osób niepełnosprawnych
  • Całkowity zakaz palenia na terenie całego obiektu
  • Zameldowanie i wymeldowanie
    • Późne wymeldowanie
    • Szybkie wymeldowanie
    • Szybkie zameldowanie
  • Przechowalnia bagażu
    • Przechowalnia bagażu
  • Żelazko
    • Żelazko w recepcji
  • Depozyt w recepcji
    • Depozyt w recepcji
Dojazd
  • Transfer
    • BRU
  • Novotel Brussels Airport
    • Na miejscu
    • 230 Miejsca parkingowe
    • Prywatny
    • Parking czynny codziennie całą dobę
Rodzina
  • Usługi dla dzieci
    • Kącik z grami video
    • Zewnętrzny plac zabaw dla dzieci
    • Wewnętrzny plac zabaw dla dzieci
    • Kącik zabaw

Nasze pokoje

Pokoje w hotelach Novotel charakteryzują się przestrzenią, nowoczesnym wystrojem i przystosowalnością, przez co stanowią doskonałe lokale do mieszkania, spełniające wszelkie potrzeby gości.

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 9

  • Maks. rozmiar: 70 m²

  • Maks. pojemność: 50 osoby

  • Maks. liczba uczestników bankietu: 40 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Novotel Brussels Airport

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.2/5

Liczba opinii: 11 246

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 765

Nice hotel, good location but…

Ocena na stronie TripAdvisor 3.0/5

Patrick H Business - 19/09/2021 Opinia zatwierdzona w TripAdvisor

Nice hotel, good location but… Poor welcome: waiting very long minutes (with a visible leg pain), during a phone call of the "welcome" desk clerk who did not care at all… not a word to apologize after hanging up. He obviously did not care… unacceptable behaviour in this hotel category..

Bad surprise

Ocena na stronie TripAdvisor 2.0/5

fredericverbist Business - 29/07/2020 Opinia zatwierdzona w TripAdvisor

Bad evaluation because they give me a room already with a customer inside the room ... And in the actual period this should not happen ! No feeling that I was welcome despite my Diamond level ...... really disappointing. !

Dear Frederic, Thank you for taking the time to share your review. We are very sorry your experience did not meet your expectations and completely understand your disappointment. We can only apologise for this regrettable error on our behalf and assure you that the health and well-being of our guests are always a top priority. We hope we have the pleasure of seeing you again on a future visit. Best wishes, Fred De Deken, General Manager

Unpleasant stay

Ocena na stronie TripAdvisor 2.0/5

Passenger598086 Business - 23/07/2020 Opinia zatwierdzona w TripAdvisor

We ordered a superior premium room with double bed room and we got room # 408 which is a regular superior room. When we complaint about that, we has been told that the premium rooms are not available. In the room that we reserved was supposed to be equipped with a coffee / tea facility and a coffee machine. In the morning, at 04:00,I went down to the front desk and I asked to have 2 coffees. The lady from the front desk wanted to charge us 6 euros for the coffees!!! I told her that the coffee was supposed to be in the room and I don't understand why she want to charge me. Than she told me that she will me a favor by not charging me for the coffees. Furthermore, the shuttle to the airport was not available and I paid 35 euros for the taxi. I got a downgrade room instead of getting an upgrade room as Accor silver member.

Dear Guest, Thank you for taking the time to share your review regarding your recent stay. We are sorry we fell short in meeting your expectations and would like to offer you our sincere apologies. We regret that due to the new measures and procedures implemented in line with official guidelines, we ensure that all rooms are vacant 24 hours before the arrival of the next guest, and with a limited number of premium rooms we are regrettably not able to satisfy all requests. However, this could have been better explained to you at the time and we regret any inconvenience. We will also be reviewing our procedures with our reception team to ensure this situation does not arise again in the future. We regret that the shuttle service is not yet available, this is beyond our control and hope it will be reinstated shortly. Please accept our apologies once again and hope we may have the chance to welcome you back. Best regards, Fred De Deken, General Manager

dobra lokalizacja

Ocena klientów 5.0/5

Anonimowo Pobyt służbowy - 19/02/2020 Opinie potwierdzone ALL

było bardzo miło

Dobra lokalizacja

Ocena klientów 3.5/5

Marta Pobyt służbowy - 13/02/2020 Opinie potwierdzone ALL

Czystko, dogodna lokalizacja, jedzenie dla mnie problematyczne (praktycznie brak opcji wegańskich w menu)

Droga Marto, Dziękujemy za Twój czas, jaki poświęciłaś na zredagowanie opinii dotyczącej Twojego pobytu w Novotel Brussels Airport. Cieszymy się, że byłaś zadowolona z lokalizacji naszego obiektu i jego czystości. Przykro nam jednak słyszeć, że nasze menu nie spełniło Twoich oczekiwań. Mamy nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Fred De Deken, General Manager

Convenient Location but quite noisy

Ocena na stronie TripAdvisor 3.0/5

drlw231 Business - 27/01/2020 Opinia zatwierdzona w TripAdvisor

Rooms are a little dated in comparison to other Hotels in this chain. Food was fine and check out was smooth. Had checked in online however my cc hadn't come through to my booking so had to resubmit it. Has always worked before from the app so didn't know why not here. Biggest issue with this hotel is that you will not sleep due to the proximity with the airport. Although I had requested a quiet room and I was facing the courtyard the DHL planes taking off from 1:30am & 5am will keep you awake. Nothing the Hotel can do about this but as I like my sleep I will not be back here.

Dear David, Thank you for taking the time to share this review of your recent stay. We are glad to know that you appreciated our convenient location. We regret any inconvenience however, we had no notification of any problems with our app, and we do now always check credit cards upon arrival for security reasons. We do regret any disturbance you experienced during your stay; please know that we have taken your concern into account for future improvements to our facilities. We hope to be able to welcome you back in the future. Kind regards, Fred De Deken, General Manager

Dobra lokalizacja

Ocena klientów 5.0/5

Marek Pobyt służbowy - 25/01/2020 Opinie potwierdzone ALL

Czysto milo

Zniszczony obiekt, zameldowanie nie przyjemne

Ocena klientów 2.0/5

Karmen Rodziny - 20/01/2020 Opinie potwierdzone ALL

Na zdjeciach hotel prezentuje sie znacznie lepiej, niestety po przyjezdzie okazalo sie ze jest bardzo mocno zniszczony, pokoj byl w strasznym stanie technicznym, Panie na recepcji byly nie mile i malo pomocne

Droga Karmen, Dziękujemy za recenzję dotyczącą Twojego pobytu w Novotel Brussels Airport. Jest nam niezmiernie przykro słyszeć, że Twój pobyt u nas nie należał do udanych, a zachowanie personelu nie spełniło Twoich oczekiwań. Jeszcze raz dziękujemy za Twoją opinię. Pozdrawiamy. Fred De Deken, General Manager

Zaventem by night II

Ocena na stronie TripAdvisor 3.0/5

marcohogenboom Business - 10/01/2020 Opinia zatwierdzona w TripAdvisor

Average stay at one of the first Novotels outside of France. good reception, no upgrade received (Gold status) so I ended up in an average room. Shower worked fine, quiet night (2 x double glazing). The bed had a bump in the middle and the overall comfort was even below average (to hard).

Dear Marco, Thank you for taking the time to share your review. We are pleased to hear that your enjoyed your quiet accommodation and the quality service you received from our reception team. However, we regret your bed was not to your liking. We would like to believe that we provide good quality for our guests’ comfort; unfortunately, we understand that due to personal preferences this is not always the case. Whilst we do try to provide our loyal guests with an upgrade whenever possible, it is dependant upon availability. We hope that we may have the pleasure of welcoming you back on a future trip. Best regards, Fred De Deken, General Manager

1st stay in 3 months

Ocena na stronie TripAdvisor 3.0/5

StanBaldwin2015 Business - 08/12/2019 Opinia zatwierdzona w TripAdvisor

As always the reception staff are friendly and rooms are comfortable and its really good you can open the windows. However, the food has not improved, they still maintain 2 separate tiny menus, one of the bar and one for the restaurant, they both have about 18 starter/main courses of which 4 or 5 are the same plus some deserts. The Bar and Restaurant are 20 meters apart but you can't have the restaurant food in the bar, hence wanting a salad and there being only 1 I had to sit in the restaurant which has all the atmosphere of a morgue. Anyway I ordered the Caesar salad and bottle of water. Some bread rolls arrived without butter and when I asked the waiter seemed to be surprised, butter duly arrived. Then my salad arrived served in a nice looking bowl but its is far too deep, I am 1.82 metre tall but I struggled to eat from the bowl. However that was not the biggest challenge. The salad bowl was warm and the plate it was standing on was hot to the point I could hardly touch it. I called the waiter back and he seemed genuinely surprised this was problem. He wanted to explain it was just radiated heat from the plate, eventually he grudgingly offered to change the bowl. I then made the mistake of wanting so add some salt and pepper, the 2 grinders on my table were empty but so where those on the tables either side of me. I ended up walking around the restaurant looking for Salt and Pepper with the staff just looking on. This hotel has a proper kitchen but just doesn't want to use it. A disappointment and I will go back to staying elsewhere

Dear Guest, Thanks for taking the time to send us your review of your stay. We are glad that you had a pleasant stay with us; however, we wish it was completely satisfying. We are sorry for any inconvenience caused. We have taken note of all your remarks and passed it to the relevant department. Our team will contact you soon. Please accept our apologies. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

Bardzo dobre

Ocena klientów 3.5/5

Anonimowo Pobyt służbowy - 03/12/2019 Opinie potwierdzone ALL

Żadnych wrażeń. Jedna wygodnie spędzona noc.

Drogi gościu, Dziękujemy za tak entuzjastyczną recenzję dotyczącą Twojego pobytu w Novotel Brussels Airport. Cieszmy się, że Twój pobyt u nas należała do udanych i ,że spędziłeś u nas dobrą noc. Nasz cały zespół hotelowy ma nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Fred De Deken, General Manager

Hotel wart polecenia

Ocena klientów 4.5/5

Madeleine Pobyt służbowy - 06/11/2019 Opinie potwierdzone ALL

Wygodny, czysty, przestronny pokój o ścianach wytłumiających odgłosy pobliskiego lotniska. Bardzo wygodna opcja bezpłatnego dojazdu autobusem z lotniska do hotelu i z powrotem na lotnisko. Sympatyczna obsługa. Pyszne śniadania z całą gamą świeżego belgijskiego pieczywa.

Droga Madeleine, Dziękujemy za tak entuzjastyczną recenzję dotyczącą Twojego pobytu w Novotel Brussels Airport. Cieszmy się, że byłaś usatysfakcjonowana z rozmiaru i czystości pokoju, oraz panującej w nim ciszy. Miło jest nam też słyszeć, że zadowoliła Cię możliwość bezpłatnego przejazdu autobusem z lotniska i do, a Twojej wizycie towarzyszyła sympatyczna obsługa. Doceniamy też to, że smakowały Ci serwowane przez nas śniadania. Nasz cały zespół hotelowy ma nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Fred De Deken, General Manager

nice hotel but check the bill

Ocena na stronie TripAdvisor 4.0/5

781willi Business - 06/11/2019 Opinia zatwierdzona w TripAdvisor

nice hotel. nice room which is very clean. Bath spaceful. Breakfast very good. A big selection. parking in my eyes too expensive but you do not have a chance to find near by a parking space where you pay nothing. when you book via Accor and you use your points than check the bill as in my case they forgot to take away that money. I discover only half day later. However they gave back the money without any discussion.

Dear 781Willi, Thank you for taking the time to review your stay with us. We would like to take this opportunity to thank you for your kind words. Our hotel aims to provide an enjoyable experience for all our guests and we are delighted that we were able to meet your expectations. We regret that you found our secure parking pricey and will take note of the comments. We apologize for any misunderstanding regarding charges, but glad to see the issue was resolved immediately, we will work to ensure it is not repeated. Once again, thank you for highlighting our comfortable rooms and delicious breakfast. We look forward to welcoming you again. All the best. Fred De Deken, General Manager

Ideal park, sleep & fly

Ocena na stronie TripAdvisor 5.0/5

OlivierD332 Family - 03/11/2019 Opinia zatwierdzona w TripAdvisor

Close to the airport and now sharing a larger shuttle bus with the Crown Plaza, the Novotel got even better as a park, sleep & fly option. Also, the parking is now free for 15 days (used to be 7) and therefore attractive during holiday period. I stayed in a renovated ground floor room with bathroom doors opening towards the bedroom. There is a bath and shower, the room is large enough for 2 adults and 2 children (sleepsofa). Great price/quality offering!

Dear Guest, Thank you for such a positive review. It is rewarding for us to know that our location was ideal for you. Thank you for your kind mention of our parking facility and our bathroom facility. We are happy that you found our prices to be competitive. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

More attention to waste of energy could be addressed.

Ocena na stronie TripAdvisor 4.0/5

Katherine H Solo travel - 24/09/2019 Opinia zatwierdzona w TripAdvisor

I found several lights on in my room when I arrived around 9pm. Your amenities are also wasteful. Other hotels have gel and shampoo dispensers in the shower. The coffee was not complete and one of the nights I stayed there was no water in the fridge. Attention to detail of room items could be better, but really no complaints.

Dear Katherine, Thanks for taking the time to share your opinions about your stay at our hotel. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do our best to remain as economical and organic as possible. We have Fairtrade beauty products available, as an example, and we are always open to suggestions on how we might further improve your next visit. Please do not hesitate to ask us for any items or replenishments you need in your room. We're here to help. We hope to welcome you back. Kind regards Fred De Deken, General Manager

Krótka biznesowa wizyta w Brukseli

Ocena klientów 4.5/5

Piotr Pobyt służbowy - 12/09/2019 Opinie potwierdzone ALL

Hotel spełnia oczekiwania co do oferty marki Novotel. Jest dobrze położony w stosunku do lotniska oferując bezpłatną komunikację.

Review Augsut 2019

Ocena na stronie TripAdvisor 4.0/5

SvJ26 Business - 02/09/2019 Opinia zatwierdzona w TripAdvisor

Very friendly personnel, with nice and clean rooms and good beds. Also the Bar is nice/very good to drink. Location is close to the several offices and 1,5 up to 2 km from Zaventem centre, so you can easily walk this. For improvement: Evening diner (quality/taste/..) and parking spot for cars too narrow for each car. As also not logical structured.

Dear Guest, Thank you for taking the time to share your valuable review. Our team members enjoyed catering to your needs as much as you enjoyed your stay. Thank you for highlighting our high standards. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Your kind words on our location would definitely benefit our readers. We are sorry for any inconvenience caused. Regarding the food, we have passed your remarks to the relevant department. Regarding the parking, we have taken note of your comments. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

One night stopover

Ocena na stronie TripAdvisor 4.0/5

RiyadhDC Family - 02/09/2019 Opinia zatwierdzona w TripAdvisor

Excellent choice to be close to the airport for one night stopover. also you can reach the restaurants / supermarket in the lovely and quiet neighborhood. friendly staff & good breakfast. paying parking is available.

Dear Riyadhdc, Thank you for the fine review of your stay at Novotel Brussels Airport, Diegem Our team is delighted that you had such a pleasant stay with us. We appreciate your kind words which encourage us to continue to maintain the high standards of service we set ourselves. Thank you for mentioning some of our location's attractions and a fantastic breakfast! We all hope that we will have the pleasure of welcoming you again. With kind regards, Fred De Deken, General Manager

I loved this hotel, the staff were fantastic and friendly, the facilities are great, bedrooms very good, I asked for an

Ocena na stronie TripAdvisor 5.0/5

Susiespoon Business - 01/09/2019 Opinia zatwierdzona w TripAdvisor

I loved this hotel, the staff were fantastic and friendly, the facilities are great, bedrooms very good, I asked for an iron and ironing board which was brought to our room within 5 minutes even though the staff were very busy. There is a restaurant and a bar, which I am afraid we didn't get the chance to use, however we did get some food from the good choice on offer in the chiller cabinets near reception. We had a good nights sleep, couldn’t have been better :)

Dear Susiespoon, Thank you for posting this lovely feedback. We appreciate your feedback about our team members who work hard to ensure that we deliver the best service and always meet your expectations. This encourages us to constantly improve our services and performance. The entire team look forward to welcoming you back again in the future. Best regards, Fred De Deken, General Manager

Could be so much better.

Ocena na stronie TripAdvisor 3.0/5

RGatLN Family - 03/08/2019 Opinia zatwierdzona w TripAdvisor

Our family of four stayed one night before a long haul flight overseas. Our check in was efficient, but there was no mention of a welcome drink which is normally offered to Accor members. We were invited to use the restaurant and after a long day of travel eating in sounded good. However service at the restaurant was abrupt and indifferent. We waited some time at the entrance to be greeted. When we asked about the menu, it was pushed across the counter at us, and then the attendant left us to serve a gentleman waiting behind us. Not knowing what to do, we sat down at a table and waited. After 10 minutes, no one greeted us, but 3 attendants walked past many times without any acknowledgement. We did see the gentleman who had been waiting behind us was seated and had already been served with a drink. With such inconsistency in the service quality, we left, and went for dinner elsewhere outside the hotel. In the room the minibar seemed incomplete with only one bottle of water for four guests. Otherwise the facilities hotel are quite good, the rooms are quiet despite being so close to the airport. However there is so much potential for a better experience with some work needed on the level of customer service offered. We have had much better service experiences in other Accor hotels. We won't return to this Novotel.

Dear Guest, Thank you for taking the time to share your review. We are sorry for any inconvenience caused during your stay with us. We would like to let you know that welcome drinks are standard for LeClub members as soon as you have reached silver status. Regarding the restaurant, we have taken note of all your remarks and passed it to the relevant department. Please accept our apologies. Regarding the water bottle, we would like to let you know that a bottle of water is decided by the brand to offer 1 bottle per stay per room. However, we have passed your comments to the brand manager. Despite the bitter experience, we hope to welcome you back. Best wishes, Fred De Deken, General Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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