Hotel Novotel Brussels Airport 3 gwiazdki

Rooms are a little dated in comparison to other Hotels in this chain. Food was fine and check out was smooth. Had checked in online however my cc hadn't come through to my booking so had to resubmit it. Has always worked before from the app so didn't know why not here. Biggest issue with this hotel is that you will not sleep due to the proximity with the airport. Although I had requested a quiet room and I was facing the courtyard the DHL planes taking off from 1:30am & 5am will keep you awake. Nothing the Hotel can do about this but as I like my sleep I will not be back here.

Czysto milo

Na zdjeciach hotel prezentuje sie znacznie lepiej, niestety po przyjezdzie okazalo sie ze jest bardzo mocno zniszczony, pokoj byl w strasznym stanie technicznym, Panie na recepcji byly nie mile i malo pomocne

Average stay at one of the first Novotels outside of France. good reception, no upgrade received (Gold status) so I ended up in an average room. Shower worked fine, quiet night (2 x double glazing). The bed had a bump in the middle and the overall comfort was even below average (to hard).

As always the reception staff are friendly and rooms are comfortable and its really good you can open the windows. However, the food has not improved, they still maintain 2 separate tiny menus, one of the bar and one for the restaurant, they both have about 18 starter/main courses of which 4 or 5 are the same plus some deserts. The Bar and Restaurant are 20 meters apart but you can't have the restaurant food in the bar, hence wanting a salad and there being only 1 I had to sit in the restaurant which has all the atmosphere of a morgue. Anyway I ordered the Caesar salad and bottle of water. Some bread rolls arrived without butter and when I asked the waiter seemed to be surprised, butter duly arrived. Then my salad arrived served in a nice looking bowl but its is far too deep, I am 1.82 metre tall but I struggled to eat from the bowl. However that was not the biggest challenge. The salad bowl was warm and the plate it was standing on was hot to the point I could hardly touch it. I called the waiter back and he seemed genuinely surprised this was problem. He wanted to explain it was just radiated heat from the plate, eventually he grudgingly offered to change the bowl. I then made the mistake of wanting so add some salt and pepper, the 2 grinders on my table were empty but so where those on the tables either side of me. I ended up walking around the restaurant looking for Salt and Pepper with the staff just looking on. This hotel has a proper kitchen but just doesn't want to use it. A disappointment and I will go back to staying elsewhere

Żadnych wrażeń. Jedna wygodnie spędzona noc.

Wygodny, czysty, przestronny pokój o ścianach wytłumiających odgłosy pobliskiego lotniska. Bardzo wygodna opcja bezpłatnego dojazdu autobusem z lotniska do hotelu i z powrotem na lotnisko. Sympatyczna obsługa. Pyszne śniadania z całą gamą świeżego belgijskiego pieczywa.

nice hotel. nice room which is very clean. Bath spaceful. Breakfast very good. A big selection. parking in my eyes too expensive but you do not have a chance to find near by a parking space where you pay nothing. when you book via Accor and you use your points than check the bill as in my case they forgot to take away that money. I discover only half day later. However they gave back the money without any discussion.

Close to the airport and now sharing a larger shuttle bus with the Crown Plaza, the Novotel got even better as a park, sleep & fly option. Also, the parking is now free for 15 days (used to be 7) and therefore attractive during holiday period. I stayed in a renovated ground floor room with bathroom doors opening towards the bedroom. There is a bath and shower, the room is large enough for 2 adults and 2 children (sleepsofa). Great price/quality offering!

I found several lights on in my room when I arrived around 9pm. Your amenities are also wasteful. Other hotels have gel and shampoo dispensers in the shower. The coffee was not complete and one of the nights I stayed there was no water in the fridge. Attention to detail of room items could be better, but really no complaints.

Hotel spełnia oczekiwania co do oferty marki Novotel. Jest dobrze położony w stosunku do lotniska oferując bezpłatną komunikację.

Very friendly personnel, with nice and clean rooms and good beds. Also the Bar is nice/very good to drink. Location is close to the several offices and 1,5 up to 2 km from Zaventem centre, so you can easily walk this. For improvement: Evening diner (quality/taste/..) and parking spot for cars too narrow for each car. As also not logical structured.

Excellent choice to be close to the airport for one night stopover. also you can reach the restaurants / supermarket in the lovely and quiet neighborhood. friendly staff & good breakfast. paying parking is available.

I loved this hotel, the staff were fantastic and friendly, the facilities are great, bedrooms very good, I asked for an iron and ironing board which was brought to our room within 5 minutes even though the staff were very busy. There is a restaurant and a bar, which I am afraid we didn't get the chance to use, however we did get some food from the good choice on offer in the chiller cabinets near reception. We had a good nights sleep, couldn’t have been better :)

Our family of four stayed one night before a long haul flight overseas. Our check in was efficient, but there was no mention of a welcome drink which is normally offered to Accor members. We were invited to use the restaurant and after a long day of travel eating in sounded good. However service at the restaurant was abrupt and indifferent. We waited some time at the entrance to be greeted. When we asked about the menu, it was pushed across the counter at us, and then the attendant left us to serve a gentleman waiting behind us. Not knowing what to do, we sat down at a table and waited. After 10 minutes, no one greeted us, but 3 attendants walked past many times without any acknowledgement. We did see the gentleman who had been waiting behind us was seated and had already been served with a drink. With such inconsistency in the service quality, we left, and went for dinner elsewhere outside the hotel. In the room the minibar seemed incomplete with only one bottle of water for four guests. Otherwise the facilities hotel are quite good, the rooms are quiet despite being so close to the airport. However there is so much potential for a better experience with some work needed on the level of customer service offered. We have had much better service experiences in other Accor hotels. We won't return to this Novotel.