梅赫伦中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 835 评论

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梅赫伦中心诺富特酒店 - Image 1
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梅赫伦中心诺富特酒店 - Image 3
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Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat, 2800 梅赫伦, 比利时

描述

酒店其他优惠

  • 酒店坐落在梅赫伦市中心

  • 设施齐全的健身中心、土耳其浴室

  • 时尚温馨的餐厅、小酒馆餐饮

  • 5 个多功能场所，可承办会议和活动

  • 提供免费无线网络

我们的客房

酒店位置

梅赫伦中心诺富特酒店

Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat
2800 梅赫伦
比利时

GPS:51.025841, 4.476343

电话
传真 +32 15 40 49 51

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GOURMETBAR

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Mechelen itself.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  835 评论

TripAdvisor 评级  4.1/5  784 评论

Pathetic rude staff

Tripadvisor 评级 1.0/5

Hema B 经 TripAdvisor 认证的评论

Good afternoon, This is regarding my horrible experience at Novotel Mechelen Centrum,Belgium on 25 July When I reached the hotel at 9 in the morning,the staff at the reception told me that your room is not available and it will not be available till 12 in the noon so you can leave your luggage here and go out and come later I went out with 2 heavy bags and came back after half an hour The lobby area was super cold and filled with people who were extremely loud.I sat on the sofa from 0930 till 12 At 1150,I noticed that your staff gave room to someone else who came after me. At 12,I went to the reception and asked a lady if my room was available and she said what which room It apperaed to me that she had no idea that I was right there since 0930 and she did not care to follow up on the availability of room for me. She without communicating to me went inside a room and called Shanzay,the front office manager and also the most obnoxiously rude person in the hotel,I wonder who appointed her as the front office manager When I asked the first guy I spoke to for his name,he refused me on my face.He told me I will not tell you When I asked Shanzay for his name,she told me first you tell me your name wow wow wow Then she went on telling me I will not give you his name.I asked if as a customer I was supposed to know the name of the hotel staff She told me her name and spelled it at such a warp speed with rolling eyes and making stupid faces at me. Shanzay asked me for my passport and then almost slammed my passport at the desk and said go you will not get a room before 3 p.m. Then Shanzay went and called another lady and while that lady was talking to me,Shanzay kept a stupid grin on her face,like this was a joke When I asked for breakfast at 9,I was told you are not allowed to have breakfast I was not offered changing room to freshen up I was not offered a luggage room And your staff has the balls to tell me to calm down Your staff has zero manners,they are highly unprofessional They think they can make me sit there on the sofa till 3 and make fun of me,that is some sort of achievement for them This has been the most horrible experience I have ever had at a hotel I will definitely be sharing my reviews on every single platform that is out there Never see you again guys Yahoo Mail: Search, organise, conquer

Dear Ms. Bhandari We are sorry to hear that you had an un pleasant stay with us due to check-in procedure. The policy is that check-in starts at 3 PM, this is so we can make sure that all rooms are cleaned and in good condition. We understand that everyone would like to check in as soon as possible to go to the festival due to this we made sure there were dressing rooms available. We are sad to learn that this was not to your liking, as on your confirmation and online everywhere is stated check-in is from 3 PM. As I checked I can see you were checked in before 1 PM. 2 hours prior to normal check-in. We hope you had, except the check-in, a good stay. Best regards, The Novotel Mechelen Team

Nice hotel

Tripadvisor 评级 4.0/5

tagretchen Solo travel - 经 TripAdvisor 认证的评论

Clean and comfortable rooms. The front desk staff is excellent and they also offer a nice breakfast buffet. The location is on a side street, but the hotel is walkable to most attractions and restaurants. Easy affordable stay, that I highly recommend.

Dear Many thanks for your positive review! We are happy the accommodation met your expectations, from cleanliness to the overall comfort level. Your nice words about our personnel's hospitality and professionalism at F.O. mean a lot to us. We hope to welcome you again in the future. Best regards, The Novotel Mechelen Team

Holiday stay in Mechelen

Tripadvisor 评级 1.0/5

Janne M 家庭住宿 - 经 TripAdvisor 认证的评论

Plus: - location - gym Minus: -Aircon does not work even though the hotel offers option to adjust the temp -Noisiness from the street because there is need to sleep window open -staff and problem solving -breakfest

Dear Janne, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you appreciated our hotel's central location and onsite gym facilities, both of which are integral parts of the Novotel Mechelen Centrum experience. However, we regret to hear about the difficulties you encountered with the air conditioning system. Our hotel is designed to offer individual temperature control for our guests' comfort, and we apologize for any inconvenience this may have caused you. Regarding the noise from the street, our rooms are generally praised for their tranquility, thanks to the double-glazed windows, and we are sorry if the outside sound disturbed your rest. We also apologize for any shortcomings you experienced with our staff and the resolution of the issues you raised; our aim is always to provide prompt and effective solutions. Lastly, we would like to extend our apologies if our breakfast offerings did not meet your expectations, as we strive to provide a variety of options to cater to our guests' preferences. Nonetheless, we are delighted that the gym contributed positively to your stay. Finally, we take pride in our hotel's prime location in the heart of Mechelen, close to many historic sites and attractions, and are glad you enjoyed this aspect of your visit. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Catherine Pierre, Groups & Banqueting Coordinator

Nice hotel in city centre mechelen.

Tripadvisor 评级 4.0/5

leonv2015 经 TripAdvisor 认证的评论

Nice hotel! Good price including breakfast, very nice location (near the vismarkt, very nice restaurants and terraces) Friendly staff, and clean rooms. Nice Breakfast with lots of options. If i ever go to mechelen again, i would surely stay here once again.

Dear Guest, Thank you very much for this kind review of your recent stay. We are delighted that you enjoyed the competitive pricing, the prime location near the Vismarkt, the friendliness of our staff, the cleanliness of our rooms, and the vast array of breakfast options. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're glad to hear we achieved this during your stay. We look forward to welcoming you again soon. Best regards, Catherine Pierre, Groups & Banqueting Coordinator

Unique spot in Belgium

Tripadvisor 评级 4.0/5

mregcs 经 TripAdvisor 认证的评论

Mechelen is such a unique spot in Belgium, and the Novotel there is a great choice. The place is super clean, and every staff member I came across was professional and courteous. The hotel is well-maintained, though the Executive room I got is bit on the smaller side. The breakfast spread is fantastic, and the location is right in the center, about a 10-15min walk from the train station, even with my large (25kg+) bag. There are tons of restaurants nearby, and Spar supermarket just a 3min walk away. I really loved both the hotel and the location

Dear Hanan, Thank you for taking the time to share your review. We are delighted that you found the cleanliness of our hotel exceptional and that our staff's professionalism and courteousness stood out during your stay. It is always our aim to maintain a high standard of service and upkeep. However, we understand that your Executive room did not quite meet your space expectations. We strive to provide comfortable accommodations for all our guests, and our room descriptions online provide detailed information to help guests choose the best room for their needs. Nonetheless, we are pleased that the variety of our breakfast offerings impressed you, and that our central location contributed positively to your visit. The proximity to local restaurants and amenities like the nearby Spar supermarket is indeed one of the highlights of staying with us. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Goethuys, General Manager

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其他网络用户评价我们的酒店

  • 596 评论 8.9/10 位置
  • 764 评论 7.5/10 房间
  • 484 评论 8.3/10 服务
  • 7 评论 8.6/10 上网
  • 475 评论 8.2/10 早餐
  • 306 评论 7.3/10 清洁度
  • 81 评论 6.1/10 食物

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