南鲁昂诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 279 评论

南鲁昂诺富特酒店 - Image 1
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Angle Avenue de l'Université, Rue de la Mare Sansoure, 76800 圣艾蒂安迪鲁夫赖, 法国

描述

酒店其他优惠

  • 酒店全面翻新并配有空调。

  • 全新的"Le Lodge"餐厅、酒吧和露台。

  • 漂亮的共用办公区和全新的健身房。

  • 免费停车场，设有付费的特斯拉电动车充电桩。

  • 步行 5 分钟可到达：Zenith 和展览中心。20 分钟 TEOR 快速大巴：鲁昂市中心。

我们的客房

酒店位置

南鲁昂诺富特酒店

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 圣艾蒂安迪鲁夫赖
法国

GPS:49.389931, 1.059331

电话
传真 +33 2 32 91 76 86

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

Le Lodge Restaurant

这个充满生活气息的空间拥有温馨的氛围和独特的装饰，为您呈现不同年代的魅力。我们对法国美食的热爱，体现在我们正宗、精致的菜品之中，所有菜肴均由新鲜自制的食材精心烹制而成。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  279 评论

TripAdvisor 评级  3.5/5  14 评论

A very good overnight stop

Tripadvisor 评级 5.0/5

alelcoate 经 TripAdvisor 认证的评论

We were part of a Leger Luxuria coach party on a holiday to Brittany and our overnight stops (inward and outward) were here. Reception staff were excellent and spoke very fluent English (about 50% of our coach party had no French!) Room was good - bar had excellent beers and local cider. We ate in "Le Lodge" on the first night along with a few others from our coach and enjoyed the meals we had. Chatting to others on our coach re the experience meant 29 of the 36 on the trip ate here on the return! One other guest even said it was the best meal she had eaten on the trip. I found the food good but did have some superb fish dishes in Dinan! Overall I'd recommend staying and eating here!

Dear Madam, Sir, Thank you for the great review of our hotel! We are very pleased to receive your compliments. We will certainly share your appreciation with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. We hope to see again very soon ! Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

Feels like a good 3 star hotel

Tripadvisor 评级 3.0/5

MLAJF 经 TripAdvisor 认证的评论

The hotel star ratings are a peculiar tick list of requirements that can lead to odd ratings. Whilst I am not privy to the Novotel Rouen Sud rating - I suspect that the large reception/lobby area that includes a bar, a 24 hour reception and for France the room size itself - drove the determination of a 4* rating for the hotel. This does not feel like a 4* hotel, it is a nice 3* hotel and should be viewed as such. The hotel is on the outskirts of Rouen and perfect for a pre Calais stop off. This means that it is pretty full of British people. The hotel also houses about 10 Tesla superchargers, when we arrived at about 3pm - these were all full up by the Teslerati none of who appeared to be staying overnight, there is one other EV charger - but in a disabled bay - are you willing to be 'that' person that charges there? On the positives - the reception team are quick and efficient and the rooms fairly easy to get to as there are only 3 floors of rooms, but some are a longer walk than others. The rooms are a decent size - it looks like the standard set up is a double bed and sofa bed, a double room stays like this and a twin room appears to have the sofa bed pulled out (my experience only). There is a kettle in the room for those Brits along with basic tea and coffee (no Nespresso). The bar is pretty nice, though a touch expensive and can be busy, they do serve local beer though, which is nice. The bathroom comes with refillable soaps - which reduces waste. On the negatives - the separate toilet in the rooms is dingy and feels like going to the loo outdoors with the painted pebble-dash on the walls. The air conditioning controls do not appear to be connected to the vents in the room (maybe someone else's room). The hotel looks like it has about 300 rooms and breakfast can take about 100 people inside and out in a sitting - it can get busy there.

Dear Madam, Sir Behiri, Thank you for taking the time to share your experience at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I am also sorry that some aspects did not meet your expectations; please allow me to express my sincerest apologies. With your detailed message (for which I am grateful), I would like to provide some clarifications: In France, to obtain star ratings, hotels must meet certain mandatory and optional criteria to accumulate enough points for classification. It is therefore up to each hotel to offer the amenities and services that meet the legislated classification criteria. Additionally, the criteria and classifications are specific to each country, so requirements may vary from one country to another. Tesla chargers are not exclusive to guests, which is why you may have seen others using them. Also, we have not yet updated the markings for the universal charging station; however, we do have a large number of disable bay in our parking. Thank you again for your comments. Rest assured that we are taking appropriate measures to address the mentioned issues and prevent future occurrences. We hope you will give us the opportunity to better serve you in the near future. Amélie – Adjointe de Direction – Novotel Rouen Sud

Incompetent chef and over booking

Tripadvisor 评级 1.0/5

elisaeclaudio 经 TripAdvisor 认证的评论

Although I sent an email a week before, informing that I was celiac and lactose intolerant, I was served the same dishes as my group. Upon my complaints, the dish became cold and vegetarian: I'm not ! On the third attempt, I finally ate a dish suited to my health problem. I traveled with Chiesa travel group and the previous day we were told that our 30 rooms booked were not available ( due to over booking) and they moved us to the Mercure Rouen val de Reuil 20 km away. How is this possible?

Dear Madam Claudio, Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. "I am sorry that our restaurant failed to serve you appropriate food and for the change of hotel you experienced; please allow me to express my sincerest apologies. Please be aware that due to a technical issue with our software provider, we had, on the day of your stay, more reservations than our capacity allowed, which unfortunately led to having to relocate some guests. This is not our usual practice, and I am truly sorry that you had to experience this. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again soon to offer you a better experience. Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

Fantastic hotel

Tripadvisor 评级 5.0/5

Safari23990286996 家庭住宿 - 经 TripAdvisor 认证的评论

We stopped at this hotel on our journey home from holiday and had a fantastic experience. The room was a little tired but perfectly comfortable and had everything we needed. There is a swimming pool which looked nice - it was raining and so we didn’t get to use it unfortunately but it would have been lovely and refreshing after a long drive. We ate dinner in the restaurant and the food was all very good - 2 of us had entrecôte and 1 had the duck. All cooked to perfection and absolutely delicious. We had a cocktail in the bar after dinner and that was equally good, as was the local beer. Breakfast was fresh and there was a good selection of food - fantastic coffee and freshly squeezed orange juice. We will absolutely book here again on our next trip.

Dear Madam, Sir, Thank you for the great review of our hotel! We are very pleased to receive your compliments. We will certainly share your appreciation with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. We hope to see again very soon ! Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

Meh

Tripadvisor 评级 3.0/5

711barriet 家庭住宿 - 经 TripAdvisor 认证的评论

Room was okay as you would expect for a generic Novotel. The food was appalling the burger was raw mince and then when we asked for it more cooked it was then incinerated and still served cold. So sleep there but don’t eat there, but then again there’s nowhere close by to eat.

Dear Madam, Sir, Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback about the rooms. Also I am sorry that restaurant experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Amélie – Adjointe de Direction – Novotel Rouen Sud

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其他网络用户评价我们的酒店

  • 135 评论 9.3/10 位置
  • 311 评论 5.5/10 房间
  • 262 评论 8.6/10 服务
  • 122 评论 7.7/10 早餐
  • 105 评论 5/10 清洁度
  • 7 评论 3.1/10 运动休闲

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