Novotel Orléans Chemins Sologne-Demeures Campagne 4 ดาว

คะแนนจาก Tripadvisor 3.7/5 รีวิว 955 รายการ

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

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ความพิเศษของโรงแรม

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

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Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

พิกัด:47.814475, 1.928791

โทรศัพท์
แฟกซ์ +33 2 38 69 24 04

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

Country house - restaurant

This is the gourmet address which will make your taste buds tingle! The menu, meticulously designed by the "Maître Restaurateur" chef, highlights regional delicacies for you to discover or rediscover.

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน TripAdvisor  3.7/5  รีวิว 955 รายการ

Best avoided

คะแนนจาก Tripadvisor 2.0/5

PerTheCat Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Pretty awful experience tbh. Only stayed one night, thankfully. Decor incredibly dated (woodchip wallpaper - seriously?) and just hideous. The toilet was separate from the bathroom and was like being in a cell with a flickering light. The safe swallowed our valuables and we couldn’t open it, neither could the receptionist. Fortunately, early next morning the night manager was able to do it. Room contained an exercise bike, bench and weights - not sure why - surely they would be better in a gym? These items took up so much room that there was no space for an armchair and the bed was squeezed up against the wall only allowing about 6 inches to get in the bed. Shame because the room was a decent size. Dinner was just execrable but there’s nothing much else in the area.

Dear Guest, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your experience did not meet your expectations. Regarding the in-room fitness equipment, these were initially intended as a thoughtful addition for guests wishing to maintain their wellness routine in the comfort of their room. That said, we completely understand your point of view, and we will make a point on those items to avoid compromising space and comfort. I also sincerely regret the inconvenience caused by the safe. We will ensure that all team members receive proper training to handle such situations promptly and efficiently in the future. As for dinner, I’m truly sorry that it did not meet your expectations. This is surprising to us, as the vast majority of our guests give very positive feedback, and our restaurant is proudly certified with the “Maître Restaurateur” label, which guarantees fresh and seasonal products. We would be grateful if you could share more details about what went wrong, so we can better understand and address the issue. Thank you again for your comments, they are essential in helping us improve. I hope we may have the opportunity to offer you a much more satisfying experience in the future. Best regards,

Ok for a night but more like a Travelodge

คะแนนจาก Tripadvisor 3.0/5

JayneHTB Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Everything is at ground level in this hotel but this does mean a long walk to your room and if you were a lone traveller opening a window at night might make you feel uncomfortable. Reception was a bit confused at checkin of our group and some rooms were not available which given that we arrived after 3pm was odd. The hotel has obviously had a face lift and was not unattractive but they really needed to strip off the artex on the ceilings and walls first as the result is a bit downmarket especially in the rooms. Some pictures had been placed in the corridors but there run out halfway down and they really didnt go with the rest of the decor. The room was nice but a bit dark although fine for a night. The toilet and bathrooms did not get modernised, other than the basin and good lighting over the mirror, and were clean and functional although the grouting on the floor looked like it had never been cleaned. The bed and pillows were comfortable, the bedside table lights worked well and the room was quiet so we slept well. Breakfast was quite nice, the orange juice, yogurt and fruits were fine and there is a kettle in the room. The set menu for dinner was ok but what was served differed from what was on the menu we saw which was odd. As I was ill staff kindly did me a mushroom omelette with vanilla ice cream to follow which was most welcome, although it did need chasing up to get delivered. Overall fine for a night but given its out of town location you will need to eat here.

Dear Jayne, Thank you for taking the time to share your experience with us. We are pleased to hear that you found the room comfortable and quiet, and that you enjoyed the breakfast and the friendliness of our team. We understand your comments regarding certain aspects of the decor and room layout. While the hotel has been renovated, we acknowledge that some elements, such as the ceilings, have not yet been fully modernized, and we are considering improvements to make everything more cohesive and enjoyable. Regarding your restaurant experience, we apologize for the confusion with the menu and appreciate that you were able to enjoy a personalized dish due to your health. We will certainly take your feedback into account to improve the coordination of our services. Lastly, although our hotel is located outside of the city center, we aim to provide a peaceful and pleasant environment with plenty of facilities like our park, pool, and playground to ensure our guests feel at home. We hope to have the opportunity to welcome you again for a smoother and more enjoyable stay. Best regards, Kevin General Manager

Two stars for a comfy bed and that's about it - keep driving!

คะแนนจาก Tripadvisor 2.0/5

Chris S รีวิวที่ได้รับการรับรองจาก TripAdvisor

Novotel can, and do elsewhere, so much better. Comfortable beds, dated decor and that is about as good as it got. We stayed twice, outbound and homeward, should have cancelled the second stay and booked elsewhere but inertia kicked in. Checking in, there is no reception desk, just a high narrow table with the staff member really struggling on a mobile phone app to get us booked in. Pure pretensiousness, what's wrong with a proper desk, full sized computer screen that the staff can work much faster on. We got there in the end, and went to our rooms down the end of the longest hotel corridor I have ever been in, our rooms must have been in a different postcode! Bizarrely the only lift up to the next floor was also at the far end of this corridor. Settle in and back to the bar for a beer, or a wait at the bar for the absent barman to appear - 6:30 pm - drinks time you'd think. Once a queue started forming, I had a word with the receptionist about calling someone, she cannot have missed seeing the queue but I suppose 'it wasn't her job to do the bar'. First stay there was only a buffet dinner available. One hot choice only - chicken in cream sauce - haricots vert and new potatoes the only veg. There may once have been a hot flan or quiche, but there were only crumbs on a tray which remained that way for the rest of the service (we sat down at 8pm). I missed the last chicken breast and a full 10 minutes wait earnt me a leg joint. How the kitchen manages to cook chicken through but leave it tough, stringy and clinging to the bone for all it's worth, I don't know. They managed the same feat on our return trip when the a la carte was back, that time with thighs in a truly awful dish with lentils cooked with had to be a vegetable stock cube. Breakfast was a hit and miss affair. Breads and croissants a few cold cuts, cheese etc. Hot food was scrambled eggs, bacon swimming in grease and what looked like last night's potatoes. The eggs were out and only two sorry pieces of bacon when we got down at 8:30am. It took another ten minutes for the staff to even notice the shortage and start to remedy it. This place showed all the signs of having NO-ONE ACTUALLY IN CHARGE. Not in the front of house and certainly not in the restaurant at dinner or breakfast. It was just an unsupervised bunch of youngsters, most of them no doubt doing their best. Oh and they have removed cofee making from the rooms ' to protect the environment' or some such nonsense. Some idiot accountant in head office no doubt patting themself on the back at the money saved. I can't remember having to write such a scathing review but this place deserves it.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations and does not reflect the standards we strive for at our hotel. I appreciate your kind words about the comfortable beds, but I regret that the dated decor and overall service fell short. We recognize that our hotel is older, and it was built in two phases, which does explain the layout with long corridors and the location of the elevator. We are actively working on improvements to enhance our guests' experience. I'm sorry to hear about your experience in the bar and restaurant as well. The lack of staff presence, along with the limited dining options you encountered, is not acceptable. We pride ourselves on providing quality meals, and I regret that the food did not meet your expectations. We are currently reviewing our menu offerings to ensure that we can provide better choices and ensure timely service during busy hours. Regarding the coffee-making facilities in the rooms, I understand your frustration. Our initiative to reduce single-use items is part of our commitment to sustainability, but we want to balance that with guest comfort as we offer a voucher for a coffee at our bar. Your feedback will be taken into account as we evaluate this decision moving forward. Please be assured that your comments have been shared. We value your feedback as it helps us identify areas for improvement. I hope you will consider giving us another chance in the future so we can provide you with the quality experience you expect and deserve. Thank you once again for your feedback. Warm regards, Kevin General Manager

Shadow of its former self

คะแนนจาก Tripadvisor 3.0/5

William81170 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

A disorganised chaos on arrival, tried to take payment for a pre-paid stay, and absent bar service. Poor menu for veggies.

Dear William, Thank you for sharing your feedback. I’m truly sorry to hear about the difficulties you encountered during your stay. The disorganization you experienced upon arrival may have been due to the high volume of guests during the peak season. We understand how this can affect the overall experience and will work on improving our processes to manage such situations better. Regarding the payment issue, I apologize for the confusion. It was indeed an error, and we would have promptly addressed it by issuing a refund if needed. I also regret to hear that our menu did not meet your expectations, particularly for vegetarian options. We are aware of this and are in the process of updating our menu to offer a wider variety of choices starting in September. Thank you for bringing these matters to our attention. We hope to have the chance to provide you with a more seamless experience on your next visit. Best regards, Kevin Assistant Manager

Barefoot and naked people at reception

คะแนนจาก Tripadvisor 3.0/5

Maya M Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

All the people wear swimsuits and are barefoot at the reception, I felt almost like being at a beach. Flip flops and shorts at dinner are the usual attire. You are requested to keep the cutlery used for the starter for the main course. It is not acceptable to be decently dressed for dinner among barefoot companies.

Dear Maya, Thank you for sharing your feedback with us. We understand your concern regarding the attire of other guests in the restaurant and common areas. While we don't impose a strict dress code at our restaurant, we do require guests to wear footwear for safety reasons. Given that our hotel features a pool, it's common for guests to come in wearing swimsuits and casual attire, especially during the summer months. We strive to maintain a relaxed and welcoming atmosphere for all our guests. We appreciate your understanding and hope to welcome you back for another visit. Best regards, Kevin / Deputy Manager

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