波尔多湖滨诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,798 评论

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波尔多湖滨诺富特酒店 - Image 1
波尔多湖滨诺富特酒店 - Image 2
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波尔多湖滨诺富特酒店 - Image 4
Avenue Jean Gabriel Domergue, 33300 波尔多, 法国

描述

酒店其他优惠

  • Barrière 娱乐场

  • 湖景露台和室外游泳池

  • 步行 2 分钟即可抵达议会宫和展览中心

  • 距大西洋体育场 2 分钟路程

  • 酒店门前有电车站，可直达市中心及 SNCF 火车站

我们的客房

酒店位置

波尔多湖滨诺富特酒店

Avenue Jean Gabriel Domergue
33300 波尔多
法国

GPS:44.890755, -0.565941

电话
传真 +33 5 56 43 65 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GOURMET BAR BORDEAUX

您不是住店客人也可以前来用餐！您可以来我们的主酒吧，在大餐桌上和我们一起欢聚，或者在阳光明媚面向湖泊的露台上喝着冰镇饮料，当然，也可以品尝我们自制的当地特色风味菜肴。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,798 评论

TripAdvisor 评级  3.7/5  1,747 评论

Food so dreadful it’s hard to believe we are in France

Tripadvisor 评级 1.0/5

Fussymare-Upchurch 家庭住宿 - 经 TripAdvisor 认证的评论

Children’s meal ordered with rice. Served with cold chips instead - reminded waitress that we had ordered with rice - which was duly delivered but inedible. Cold - soggy exterior yet hard inside decorated with grey coloured peas. Sent back but no replacement ever delivered. Adult’s meal served firstly as large bowl of cold badly cooked frites delivered with starter? Sent back as I wanted hot frites with my duck breast not cold frites as a starter. Child had a dessert of chocolate fondant - verdict was tastes nice but not a fondant as had an over cooked centre. 55 minutes later told them not to bother with the duck that still hadn’t arrived. 5 minutes later the cancelled duck turned up as we were getting up to leave and was send back. Bill presented with duck main dish still on it but was removed when I pointed out it had been sent back as it took too long. Only a few tables were occupied - seems like the other guests already knew what we found out .. or maybe the chef had a night off? My advice - take the tram from just outside and go into Bordeaux to find a decent meal.

Dear guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your dining experience did not meet your expectations, especially as food quality is a top priority for us and such negative comments remain very rare in our establishment. We regret the issues you encountered with the children’s meal and your own order, and fully understand the frustration caused by the delays and quality concerns. Please be assured that your remarks have been shared with our kitchen and service teams to address the situation and prevent it from happening again. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the quality experience that most of our guests enjoy. Kind regards, Pascale L. Directrice

Decent facilities out of town with excellent link to trans services to centre every 20 mins in 20 mins. Good parking.

Tripadvisor 评级 3.0/5

Shimmy L Couples - 经 TripAdvisor 认证的评论

Nice rooms, dog friendly, good facilities and EV charging with Tesla charging not too far away as well. Nice bar and restaurant with pool. Close to the lakes and Expo Stade. Let down by shocking scrambled eggs (must be powdered but the breakfast is not worth €19/ea.

Fell in the Shower - injured knee and ankle - Hotel showed no concern at all.

Tripadvisor 评级 2.0/5

Edwina S 经 TripAdvisor 认证的评论

We stayed for 2 nights and specifically choose the hotel as it was only a 20 minute tram ride into Bordeaux centre, so would not have to use the car. Not a great choice, very expensive for a so called 4 * hotel, really would rate it at a 3* at best. Air con did not work, so had to to get engineer to mend it. Water did not turn off after flushing, so engineer had to fix that and fridge kept on blinking whole night long so had to put towel over it, engineer said it was shorting and could do nothing. Towels very thin!! Food ok but not a great choice, drinks were very expensive, breakfast not up to a 4* hotel standard. I fell in the shower on the 1st morning, the tiles were like ice when wet, with no non slip mat or strips, nothing to hold on to, so very dangerous. Meant I could not walk due to the injury to my knee and ankle, so our plan to tour Bordeaux was ruined. I could not even walk to my car without great pain, let alone the tram stop (about 250 meters away) When I reported to the hotel about fall and injury they could not care less. Totally indifferent to my pain and distress. Their only advice was to put a towel down in the shower!!!!! They did not offer to get a Dr, take me to A & E or anything, almost as if they ignored me - the injury would go away!! Would not use this hotel, would not recommend it and if anyone is disabled in any way - avoid at all costs.

Dear guest, Thank you for this 3rd comment ! Again, we are truly sorry to hear about your experience and the unfortunate incident that occurred during your visit Following your message, we conducted an internal review of the situation. Please allow us to clarify a few points while also expressing our sincere apologies for any discomfort caused. Our technical team promptly intervened to restore the air conditioning system as soon as the issue was reported. Additionally, Tom, our Front Office Manager, was informed of the fall and, concerned for your comfort, proposed the immediate placement of extra non-slip bath mats in both rooms. Unfortunately, we understand this offer was declined. Tom also offered you a complimentary drink at the bar as a gesture of goodwill, which was also refused. We regret if these initial gestures did not fully reflect the seriousness of the situation as you perceived it. Please be assured that our teams are usually recognized for their attentiveness and service quality, and we sincerely regret that we fell short of your expectations on this occasion. We take your feedback seriously, particularly regarding bathroom safety. Your remarks have been escalated to our management and maintenance teams to explore additional safety measures for our showers. As a gesture of our sincere apologies, we would like to offer you a credit of loyalty points to your ALL – Accor Live Limitless account. These points can be used towards organizing a future stay in any Accor property of your choice. Please let us know your loyalty account number so we may credit the points accordingly. Once again, we are deeply sorry for the discomfort and inconvenience you experienced. We hope to have the opportunity to restore your confidence in our services during a future stay. Yours sincerely, Pascale L. Directrice

前台员工非常热情

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

前台员工态度很好，很热心；酒店餐厅味道也不错；湖景也不错；停车场也很安全还免费；唯一不足的是卫生间的地漏积水。

Disappointing- would rate it 3 stars

Tripadvisor 评级 3.0/5

H P 家庭住宿 - 经 TripAdvisor 认证的评论

If you are on a small budget and do not expect high standards then this hotel is for you. It is about a 20 minute tram ride from the centre, obviously in a not so nice area as it is surrounded by a metal fence and gate you need a code for! The first room we were given stank of stale smoke so we’re given another family room, luckily overlooking the huge lake opposite. The breakfast at €18 was not worth it, small selection, no Earl grey tea. The room does not have proper cups and spoons, instead paper cups and sticks! The cups may biodegradable but surely proper cups/mugs are more cost/environmentally friendly!! Plus, I would like my hot drink in a proper cup, not one I can burn my hand on when holding or when it leaks! Lovely chair and desk but then the socket is nowhere near the mirror so difficult to dry hair! Not sure why hotels can’t design hotel rooms more efficiently. The pool is very small and non descriptive so didn’t use it. The gym was tiny, one treadmill, so my husband decided to run around the lovely lake but was met by many homeless people under the bridge and did not feel comfortable so turned back. The staff were friendly and helpful and a very nice lady on the bar made a fabulous hot chocolate! So it’s not all negative. Family rooms consist of a large bed and sofa beds (double with a gap or single). Also if you’re English, no English channels on the TV, not that you go on holiday to watch TV but one would be nice to have on in the room! Plus, wasn’t impressed with the early fire alarm testing on Monday with no prior warning! All other guests on same floor were not aware either so there was a slight panic/confusion!

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其他网络用户评价我们的酒店

  • 686 评论 9.1/10 位置
  • 1,191 评论 7/10 房间
  • 1,313 评论 9.1/10 服务
  • 20 评论 6.7/10 上网
  • 504 评论 7.9/10 早餐
  • 463 评论 6.1/10 清洁度
  • 290 评论 5.5/10 设施

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