蒙马特尔圣心美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,327 评论

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蒙马特尔圣心美居酒店 - Image 1
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科兰古街 3 号, 75018 巴黎, 法国

描述

酒店其他优惠

  • 室外公共停车场和简单的餐饮服务

  • 我们的尊享房可俯瞰巴黎纪念碑和屋顶美景

  • 靠近圣心大教堂，交通方便：200 米（220 码）范围内有 2 条地铁线

  • Wojo 共享办公区和 24 小时开放的健身中心。

  • 露台、法式滚球和花园，可让您欣赏到巴黎迷人的屋顶风光。

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酒店位置

蒙马特尔圣心美居酒店

科兰古街 3 号
75018 巴黎
法国

GPS:48.885048, 2.329923

电话
传真 +33 1 44 69 70 71

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LE SPEAKART BAR

探索巴黎的 Speak'Art 酒吧，在蒙马特中心的这个室外场所放松身心。在两旁绿树成荫的露台上，享用鸡尾酒和早午餐。提供简单的单点菜肴。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,327 评论

TripAdvisor 评级  4.0/5  3,462 评论

Bed Bugs in the room Terrible staff and manager

Tripadvisor 评级 1.0/5

GrandTour35496459966 经 TripAdvisor 认证的评论

Terrible Hotel!! Bed bugs in the room, terrible reception staff and manager! I am disheartened to write this bad review on a hotel but this is the worst experience I've had. We stayed for 7 nights. Because of my platinum membership we were allowed to check in early, which is good. After a few hours, I discovered some bed bugs crawling on the beds. I immediately called reception to report it and demand to have a different room. The receptionist asked me to come down to reception, upon arrival at the reception, she just told me to go back to the room and wait for the housekeeping team to come and check it. She told me they are fully booked and they don't have anotger room and had to talk to the manager if we will switch room. No apologies, she was acting like I was just making stories. And I wonder why she had to ask me to go to reception when all she had to say is for me to go back and wait for the housekeeping team. I then went back to the room and waited, the house keeping team arrived and confirmed the bed bugs. While they were at the room, she was on the phone with the receptionist and passed me the phone as the receptionist wanted to talk to me. The receptionist asked me to go down again so she can give me key card for another room. And so I went down and when I approached the receptionist, she asked me to go back again to the room and wait there because she will need to talk to the manager for the room change. This is where I already complained and told her that I was working in the room and I have upcoming meetings and I cannot keep on coming back and forth. She then went inside the office and when she returned, she was able to assign a new room on the same floor. No apologies. We just moved to the new room by ourselves without any help offered by the staff. We stayed for 7 nights. On our check out date we requested for our luggage to be stored since we'll be checking in again after 2 days. They refused as they can only keep luggage for a day and pointed us to Ibis hotel next door who is doing storage services. That is fine, but I asked to talk to the manager because I want to inform him of the bedbugs situation and the terrible service we received. When the manager approached us he said first that they cannot keep the luggage as it is French government regulation, but when I told him about the bed bugs in the room and that we didn't even receive any apologies, he just said "OK" and walked off. I guess now we know why the staff had very poor customer service. They are being managed by this type of manager. Really dissapointing stay! I immediately cancelled my upcoming booking in the same hotel and just booked Ibis hotel next door which have better service. You will really see and feel the huge contrast in customer service of Ibis' receptionist vs Mercure's receptionist. Ibis are very warm, welcoming and polite. Mercure's receptionist are cold, nonchalant and rude. Stay away from this hotel!

Great Hotel with friendly welcoming Staff

Tripadvisor 评级 5.0/5

leemF5124TT 经 TripAdvisor 认证的评论

Our room was spotless, comfortable, well appointed and well decorated had an amazing view of the Eifle tower. Lovely touch from the hotel to leave us chocolates and gifts and a lovely note wishing us a happy anniversary which set the tone for a lovely stay and meant alot to my wife and I. We we walked from here to the arc de triomphe, the Eifle tower, The Louvre and Sacre coeur. Its minutes from the Moulin Rouge and Montmartre Village and the lovely restaurants, bars and cafes this area has to offer. Although we walked lots there are really good travel links via the metro and nearby bus stations and an Uber to Gard de Nord Train station (Eurostar) was approx 13 Euros and about 15 to 20 mins. The really Parisian experience rather than the tourist trap further down the hill. We will defiantly return thank you for a wonderful stay. My only slight and it is an ever so slight issue was there are no English tv channels which is fine as we were in France. However the mirrorcast feature of the tv was disabled which is something tat is usually readily available in most hotels now, especially in a premium room, the ability to watch a little tv would have been a nice option, but didn't detract form the being a lovely stay.

客户意见评级 0.5/5

Wang Q. 商务住宿 - 所有已确认评论

前台服务很差

Hit and miss - an average experience

Tripadvisor 评级 4.0/5

Elena L 经 TripAdvisor 认证的评论

We stayed there for 4 nights in 2 rooms - 2 adults and 3 kids. We have chosen this hotel because we stayed in a similar one in London and had great experience, but this hotel was rather disappointing. Overall impression is that most of the staff don't really care about customers - the way they talk to you - it is a blend of rudness, annoyment and indifference. There were only two very warm and most helping people at the reception (I regret not catching their names) - many thanks to them and because of the them I would give 4 and not 3 to this hotel. The breakfast is indeed very chaotic, the variety and quantity is not big (again compare to the hotels of the same chain the breakfast is rather poor) and often the staff doesn't make in time to replenish missing items. We stayed the first night on the side where you can see Eiffel tower and it is very quiet there (6th floor, not facing the main road where the hotel entrance, but the side street), the other nights we moved to connecting rooms on the same 6th floor where you could see Basilique du Sacré-Cœur (the view was great!), but you could hear much more noise from the street at night (this side is facing the main road), so if you are a light sleeper it could be disturbing. The location is good, very convinient for visting Paris. The rooms are fine, great to have water "bar" on the 1st floor. Would we back? To Paris - yes, 100%! This hotel - most likely not.

Yet another visit to this hôtel

Tripadvisor 评级 5.0/5

le-dolly 经 TripAdvisor 认证的评论

A return, but short, visit to our 'favourite' Parisian hôtel. With an upgraded room with a great view of the Sacré Coeur, perfect. Breakfasts are always a pleasure here, very plentiful, either hot or cold and always restocked frequently. Ideally located near Place de Clichy and handy for Metro lines 2 & 13 and buses into central Paris and within easy walking distance of Montmartre.

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其他网络用户评价我们的酒店

  • 1,325 评论 9.6/10 位置
  • 1,689 评论 7.6/10 房间
  • 2,275 评论 8.7/10 服务
  • 16 评论 6.8/10 上网
  • 760 评论 7.7/10 早餐
  • 583 评论 7.3/10 清洁度
  • 293 评论 5.9/10 食物
  • 127 评论 8.5/10 酒吧和饮品

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