Hotel Mercure Paris Montmartre Sacré-Coeur 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 212

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Hotel Mercure Paris Montmartre Sacré-Coeur - Image 4
3 rue Caulaincourt, 75018 PARYŻ, Francja

Opis

O hotelu

  • Publiczny parking i uproszczony catering

  • Wspaniały widok na zabytki i dachy Paryża z naszych pokoi privilege

  • Nieopodal bazyliki Sacré-Créur, dogodny dojazd: przystanki 2 linii metra w odległości 200 m

  • Przestrzeń do pracy Wojo i centrum fitness czynne całodobowo.

  • Taras, pétanque i ogród z przepięknym widokiem na dachy Paryża

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Lokalizacja hotelu

Hotel Mercure Paris Montmartre Sacré-Coeur

3 rue Caulaincourt
75018 PARYŻ
Francja

Pozycja GPS:48.885048, 2.329923

Telefon
Faks +33 1 44 69 70 71

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LE SPEAKART BAR

Odkryj bar Speak'Art w Paryżu i zrelaksuj się na świeżym powietrzu w sercu Montmartre. Ciesz się koktajlami i brunchem na wysadzanym drzewami tarasie. Dostępna uproszczona oferta à la carte.

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 212

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 403

Don't.

Ocena na stronie TripAdvisor 1.0/5

Colin J Opinia zatwierdzona w TripAdvisor

After my 24-hour flight from Australia, feeling a tad tired, I walked into the hotel to be met by three people behind the reception desk. It took 20 minutes to locate my booking, and determine room availability (I had paid extra for early check-in as it was 8:00 am). There is an urban mythology of French contempt for customer service. However, the three behind the counter appeared to have been educated at the Fawlty Towers Institute for Hospitality. My room was basic but fine. Went down to breakfast. I was told that I did not have 'permission' to charge the breakfast to my room. Back down to reception where I was told that I would have to pay 150 Euros to cover extras. No problem. Then breakfast occurs. The place was like a school canteen. Basic food options. The space is cramped. The place heaving with guests. The following two mornings I faced the same issues. No permission to enter the restaurant. Back down to reception. Same lousy service. On the third morning, there was no food. All the hot options were gone. Guests stood around with empty plates as the understaffed restaurant desperately tried to remedy things. After 20 minutes of waiting, I left and had breakfast down the road. This hotel is so bad it's laughable. Find somewhere else to stay in Paris.

Very poor service

Ocena na stronie TripAdvisor 1.0/5

Webster N Friends getaway - Opinia zatwierdzona w TripAdvisor

I dont know if it is the language barrier or cultural differences, but we felt highly discriminated in the premises. We are a group of 8 pax, and at breakfast, we were singled out for leaving some food unfinished. There were other guests also who left much larger portions on their plate but were never approached nor attention called for. When we pointed out that some table left more food than us, they just shrugged of and let us go without an apology or any word. What aggravated the situation was the manner our attention was called. They called us as if we broke something or have done something very terrible. They could have approached us in a cordial manner, but instead, they pointed at us and shouted to our group. I dont know if that is the training of Mercure Paris, but that was how we were approached by Emmanuel and Sabrina of the F & B. Thank you also to Khalil who helped us and talked with us to assure us of our stay. he is good in defusing the situation.

We were discriminated not once, but twice. No policy was explained. Not even a polite talk was given.(F&B department)

Ocena na stronie TripAdvisor 1.0/5

Delwyn C Opinia zatwierdzona w TripAdvisor

Location was great, but hospitality is bad. Plus they have the worst customer service specially on their Food and Beverage department. The discrimination coming from high level staffs of management shows how this establishment is ran. Complaints were given but to no avail. Discrimination and disrespect was what we experienced not once, but twice on the duration of our stay. The restaurant handled by the hotel has the worst customer service. They execute rules that was never explained to diners based on who they chose to impose them to.

A good location and good service in a comfortable hotel

Ocena na stronie TripAdvisor 4.0/5

David W Opinia zatwierdzona w TripAdvisor

We enjoyed our stay: the hotel is handy for Montmartre and the rest of Paris is easily accessible. The staff were really friendly and helpful, and breakfast was very good, with a large range of hot and cold food. The rooms along the front are noisy, but bearable if you close the windows. It was great to have a safe and a fridge in the room - the bar staff don't mind opening your wine for your if you forgot to bring a corkscrew 😊 All in all, it is a good hotel and I would stay there again.

BEWARE OF DOUBLE CHARGES!

Ocena na stronie TripAdvisor 1.0/5

Jane C Rodziny - Opinia zatwierdzona w TripAdvisor

After a pleasant stay at the hotel, when checking out we were asked to pay the city tax again, as apparently it hadn’t gone through. Despite protesting that it was paid, we felt pressured into paying it again as we were leaving our bags at the hotel for the day. Despite several emails, phone calls, and a supposed refund, which still hasn’t been received after 6 days, we are out of pocket. I did suggest they issue the refund again but they have refused. My advise to anyone staying here is REFUSE TO PAY AGAIN IF THEY SAY THEY HAVENT RECEIVED THE PAYMENT! On looking at past reviews, this isn’t a one off! YOU HAVE BEEN WARNED!

Dear, Dear, We are sorry to hear that your experience at Mercure Paris Montmartre ended on a negative note, despite a pleasant stay and the excellent location of our hotel. Regarding your billing issue, we want to reassure you that the refund has been made. We understand your frustration and apologize for the inconvenience. Do not hesitate to contact us directly if you have any questions about this. Your satisfaction remains our priority, and we hope to have the pleasure of welcoming you again for a more peaceful experience. Best regards, Abdoulaye Quality Manager.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 348 Liczba opinii 9.6/10 Lokalizacja
  • 1 684 Liczba opinii 7.5/10 Pokój
  • 2 321 Liczba opinii 9/10 Obsługa
  • 17 Liczba opinii 7.3/10 Internet
  • 812 Liczba opinii 8.1/10 Śniadanie
  • 793 Liczba opinii 7.1/10 Komfort
  • 600 Liczba opinii 7.5/10 Czystość
  • 361 Liczba opinii 7.3/10 Udogodnienia

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