メルキュールパリモンマルトルサクレクール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,320 件のレビュー

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3 rue Caulaincourt, 75018 パリ, フランス

説明

ホテルのその他の情報

  • 屋外の公共駐車場と簡易ケータリング

  • 当ホテルのプリビレッジルームからは、パリの街並みとモニュメントを一望できます

  • サクレクールに近く、簡単にアクセスできます：地下鉄2路線（200メートル以内）

  • コ ワーキングスペース「Wojo」とフィットネスセンターは24 時間いつでもご利用いただけます。

  • パリの美しい街並みを一望できるテラス、ペタンク、庭園

当ホテルの客室

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ホテル所在地

メルキュールパリモンマルトルサクレクール

3 rue Caulaincourt
75018 パリ
フランス

GPS:48.885048, 2.329923

電話番号
ファックス +33 1 44 69 70 71

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LE SPEAKART BAR

パリのバー「スピーカート」でリラックスしたひと時を過ごしましょう。モンマルトルの中心部にある、屋外で楽しめるスポットです。並木道に面したテラスでカクテルやブランチを楽しめます。シンプルなアラカルトメニューをご用意しています。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,320 件のレビュー

トリップアドバイザーの評価  4.0/5  3,462 件のレビュー

Bed Bugs in the room Terrible staff and manager

トリップアドバイザーの評価 1.0/5

GrandTour35496459966 トリップアドバイザー認証口コミ

Terrible Hotel!! Bed bugs in the room, terrible reception staff and manager! I am disheartened to write this bad review on a hotel but this is the worst experience I've had. We stayed for 7 nights. Because of my platinum membership we were allowed to check in early, which is good. After a few hours, I discovered some bed bugs crawling on the beds. I immediately called reception to report it and demand to have a different room. The receptionist asked me to come down to reception, upon arrival at the reception, she just told me to go back to the room and wait for the housekeeping team to come and check it. She told me they are fully booked and they don't have anotger room and had to talk to the manager if we will switch room. No apologies, she was acting like I was just making stories. And I wonder why she had to ask me to go to reception when all she had to say is for me to go back and wait for the housekeeping team. I then went back to the room and waited, the house keeping team arrived and confirmed the bed bugs. While they were at the room, she was on the phone with the receptionist and passed me the phone as the receptionist wanted to talk to me. The receptionist asked me to go down again so she can give me key card for another room. And so I went down and when I approached the receptionist, she asked me to go back again to the room and wait there because she will need to talk to the manager for the room change. This is where I already complained and told her that I was working in the room and I have upcoming meetings and I cannot keep on coming back and forth. She then went inside the office and when she returned, she was able to assign a new room on the same floor. No apologies. We just moved to the new room by ourselves without any help offered by the staff. We stayed for 7 nights. On our check out date we requested for our luggage to be stored since we'll be checking in again after 2 days. They refused as they can only keep luggage for a day and pointed us to Ibis hotel next door who is doing storage services. That is fine, but I asked to talk to the manager because I want to inform him of the bedbugs situation and the terrible service we received. When the manager approached us he said first that they cannot keep the luggage as it is French government regulation, but when I told him about the bed bugs in the room and that we didn't even receive any apologies, he just said "OK" and walked off. I guess now we know why the staff had very poor customer service. They are being managed by this type of manager. Really dissapointing stay! I immediately cancelled my upcoming booking in the same hotel and just booked Ibis hotel next door which have better service. You will really see and feel the huge contrast in customer service of Ibis' receptionist vs Mercure's receptionist. Ibis are very warm, welcoming and polite. Mercure's receptionist are cold, nonchalant and rude. Stay away from this hotel!

Great Hotel with friendly welcoming Staff

トリップアドバイザーの評価 5.0/5

leemF5124TT トリップアドバイザー認証口コミ

Our room was spotless, comfortable, well appointed and well decorated had an amazing view of the Eifle tower. Lovely touch from the hotel to leave us chocolates and gifts and a lovely note wishing us a happy anniversary which set the tone for a lovely stay and meant alot to my wife and I. We we walked from here to the arc de triomphe, the Eifle tower, The Louvre and Sacre coeur. Its minutes from the Moulin Rouge and Montmartre Village and the lovely restaurants, bars and cafes this area has to offer. Although we walked lots there are really good travel links via the metro and nearby bus stations and an Uber to Gard de Nord Train station (Eurostar) was approx 13 Euros and about 15 to 20 mins. The really Parisian experience rather than the tourist trap further down the hill. We will defiantly return thank you for a wonderful stay. My only slight and it is an ever so slight issue was there are no English tv channels which is fine as we were in France. However the mirrorcast feature of the tv was disabled which is something tat is usually readily available in most hotels now, especially in a premium room, the ability to watch a little tv would have been a nice option, but didn't detract form the being a lovely stay.

お客さまの声 3.5/5

Yasuhito F. ファミリー - 確認済みレビュー すべて

パリでの家族の休暇を楽しむ事ができました。が、チェックイン時に受付付近で訳の分からない団体が大勢おり、チェックインしようにも、スタッフが全然出てこず、待たされ、対応したスタッフが特に悪びれもしてなかったのは唯一腹が立ちました。

Dear Mr. F. Yasuhito, Thank you very much for taking the time to share your feedback with us despite your busy schedule. We sincerely apologize for the discomfort caused by the congestion during check-in and the staff's response. Your comments will be utilized to improve our services in the future. Hôtel Mercure Paris Montmartre Sacré-Coeur

Hit and miss - an average experience

トリップアドバイザーの評価 4.0/5

Elena L トリップアドバイザー認証口コミ

We stayed there for 4 nights in 2 rooms - 2 adults and 3 kids. We have chosen this hotel because we stayed in a similar one in London and had great experience, but this hotel was rather disappointing. Overall impression is that most of the staff don't really care about customers - the way they talk to you - it is a blend of rudness, annoyment and indifference. There were only two very warm and most helping people at the reception (I regret not catching their names) - many thanks to them and because of the them I would give 4 and not 3 to this hotel. The breakfast is indeed very chaotic, the variety and quantity is not big (again compare to the hotels of the same chain the breakfast is rather poor) and often the staff doesn't make in time to replenish missing items. We stayed the first night on the side where you can see Eiffel tower and it is very quiet there (6th floor, not facing the main road where the hotel entrance, but the side street), the other nights we moved to connecting rooms on the same 6th floor where you could see Basilique du Sacré-Cœur (the view was great!), but you could hear much more noise from the street at night (this side is facing the main road), so if you are a light sleeper it could be disturbing. The location is good, very convinient for visting Paris. The rooms are fine, great to have water "bar" on the 1st floor. Would we back? To Paris - yes, 100%! This hotel - most likely not.

Yet another visit to this hôtel

トリップアドバイザーの評価 5.0/5

le-dolly トリップアドバイザー認証口コミ

A return, but short, visit to our 'favourite' Parisian hôtel. With an upgraded room with a great view of the Sacré Coeur, perfect. Breakfasts are always a pleasure here, very plentiful, either hot or cold and always restocked frequently. Ideally located near Place de Clichy and handy for Metro lines 2 & 13 and buses into central Paris and within easy walking distance of Montmartre.

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。