メルキュールパリオペラガルニエホテル & スパ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 7,226 件のレビュー

ALLSAFE認証ホテル

情報メッセージ

メルキュールパリオペラガルニエホテル & スパ
地図で見る
+ 17 サービス

ホテルのその他の情報

  • パリ中心部にあり、オペラ座のすぐそば

  • Spa Hysope® パリオペラ:ジャグジー、マッサージキャビン、フィットネスルームなど

  • お部屋でのお食事は、7時から22時までご利用いただけます。(軽食、グラス入りのAnne-Sophieのデイリーピック)

  • テラス:壁に植物をあしらった、静かな屋内パティオ

  • 提携パートナー駐車場から徒歩4分

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

メルキュールパリオペラガルニエホテル & スパ

4 rue de l 'Isly
75008 パリ
フランス

ファックス: (+33)1/43873222

チェックインは14h00からです

チェックアウトは12h00です

  • GARE ST LAZARE:  20-21-26-28-29 ST LAZARE

  • PONT DE SEVRES:  3-9 HAVRE CAUMARTIN

  • ST LAZARE:  3-12-13-14 ST LAZARE

  • GARE DU NORD:  E HAUSSMANN ST LAZARE

  • MARNE-LA-VALLEE:  A AUBER

  • 飛行機で

    PARIS ORLY 30km / 18.64 マイル

  • 飛行機で

    PARIS ROISSY CDG 35km / 21.75 マイル

  • 車で

    PORTE D'ITALIE 11km / 6.88 マイル

  • 車で

    PORTE DE BAGNOLET 10km / 6.25 マイル

  • 車で

    PORTE DE LA CHAPELLE 3km / 1.88 マイル

  • 電車で

    PARIS ST LAZARE 0.2km / 0.13 マイル

GPS:48.874806, 2.326376

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー

非契約写真

当ホテルの客室

メルキュールオペラガルニエホテル(Mercure Opéra Garnier hotel)は、全面改装済みの快適で機能的なお部屋をご用意しております。プリビレッジルームでは、街路の眺め、または緑の景色が美しいガーデンビューなど、ワンランク上の快適さをお約束します。 活気にあふれるパリの通りを楽しんでいただける通りの側か、落ち着いた雰囲気を味わうことのできる庭園の側か、いずれかの眺めをお選びいただけます。

お客さまの口コミ
メルキュールパリオペラガルニエホテル & スパ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

7,226 件のレビュー

トリップアドバイザーの評価 4.0/5

1,523 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Nicely surprised

トリップアドバイザーの評価 5.0/5

TD_moi 17/09/2021 トリップアドバイザー認証口コミ

Was in Paris for my birthday and staff was very welcoming especially Abdoulaye and decorated the suite beautifully (scented candle, flowers on the bed and welcome cocktail) It's a shame I couldn't get a massage session after 2 attempts to book on Sat and Sun before my departure but best to book in advance! Perfect location too with lots of shops and restaurants

駅近い

お客さまの声 3.5/5

Aki 一人 - 11/09/2021 確認済みレビュー すべて

駅に近く観光拠点にするには、ぴったり。 飲食店に近いので、夜の騒音が少しある。

アクセスもよくとても快適だった。

お客さまの声 4.0/5

Apricot ご友人 - 08/03/2020 確認済みレビュー すべて

スタッフの方も親切に対応してくださりよかった。 朝食に野菜があるとさらによかった。

Dear, We appreciate you taking the time to share your feedback of your recent experience with us. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. We took note of your comment regarding the breakfast, we spoke with the food & beverage manager in order to improve our quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

立地は抜群だが室内にいくつか難が、、

お客さまの声 2.5/5

リ. カップル - 23/02/2020 確認済みレビュー すべて

以前も利用しており、好立地な印象のこちらのホテルに決めましたが、、今回の部屋は二人で泊まるには激狭で、しかも屋根裏部屋のように窓の部分が内側を削るように壁が斜めの状態で、かなりの閉塞感を受けました(エクスペディアのサイトには部屋の詳細は記載されておらず)。冷蔵庫に買った生ハムとチーズを入れておいたのだが、壊れているのか冷気が一切入らず、そのうち臭いがしだしたのでハムとチーズは捨てました(それをフロントに伝えたが旅の間中直ることはありませんでした)。夜間のドライヤーは途切れ途切れにしか使えず、部屋でワインを飲もうとしたが洗面台に紙コップがあるのみ。 こんな御時世に海外に来た方が悪いと自分を責めて耐えましたが、、トータルで考えた時、それでもこの場所がなにかと便利なので次も利用してしまうかもしれません。。

Dear H., Many thanks for taking the time to share your experience of your recent stay in our hotel. We are sorry that your experience did not meet your expectations; we would like to express our sincerest apologies. We do apologize for the technical issue regarding mini-bar. Next time, don't hesitate to ask us to have a glas of wine. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Mercure Paris Opera Garnier hôtel & Spa team

好立地

お客さまの声 4.5/5

わ. ビジネス - 08/02/2020 確認済みレビュー すべて

サンラザール駅前で、主要デパートにも至近でとても便利な場所でした。ホテルスタッフもホスピタリティに溢れていました。

Hello, Thank you very much for taking the time to pen down a few words of your experience in our hotel. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

11回目の滞在で慣れているから

お客さまの声 5.0/5

Kunihiko T. カップル - 01/02/2020 確認済みレビュー すべて

アリーチェックインもスムーズにできた。 ただ、以前のようにアーリー及び、レートチェックインもサイトで予約できるようにして欲しい。

Dear T., We appreciate you taking the time to share your feedback of your recent experience with us. We were delighted to see that you enjoyed your stay with us, from beginning to end, especially fast check-in. Thank you for your time and loyalty. Kind regards, Mercure Paris Opera Garnier hotel & Spa team

another wonderful stay in Peris

トリップアドバイザーの評価 5.0/5

Carlos L Business - 25/01/2020 トリップアドバイザー認証口コミ

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

Dear Carlos L, First of all, we would like to thank you for sharing your positive and kind message with us. We were delighted to see that you enjoyed your stay with us, from beginning to end. And we were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Regards, Mercure Paris Opera Garnier hotel & Spa team

Fabulous stay!

トリップアドバイザーの評価 5.0/5

gilpnt Couples - 13/01/2020 トリップアドバイザー認証口コミ

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. We are glad to learn that you enjoyed your stay. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

非常に快適なフランス滞在でした

お客さまの声 5.0/5

よ. ビジネス - 31/12/2019 確認済みレビュー すべて

とても親切なスタッフにより、快適に3泊できました。朝食もおいしかったです。立地もよかったです。

Dear, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Julien GIROST Assistant Chef de réception

Great location!

トリップアドバイザーの評価 4.0/5

AzurahY Couples - 29/12/2019 トリップアドバイザー認証口コミ

The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.

Hello, We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our location, this is a great encouragement for all of us and we would like to thank you for your kind support. Indeed, our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

場所がとにかく便利

お客さまの声 4.0/5

Ay 一人 - 02/12/2019 確認済みレビュー すべて

とてもゆったりと過ごすことができました。やはり朝食に野菜がないこと、パンの種類が少ないことが、4度目の利用ですが残念でした。ただそれを補うだけの立地がいいのでいつも利用しています。サン=ラザール駅のメトロ路線網は最強だと思う。

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. It is essential for us to provide to our guests a service of quality and we are happy to see that your stay met your expectations. We took note of your comment regarding the breakfast and we will think about it with the direction in order to improve our offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

快適でした

お客さまの声 4.0/5

匿名 ビジネス - 30/11/2019 確認済みレビュー すべて

・朝食おいしい ・応対が丁寧 ・タクシー手配してもらったが、交通事情で到着しないことがあった

Dear Mr. S., Many thanks for taking the time to share your experience of your recent stay in our hotel. We were very happy to read that our breakfast, and most of all our friendly and helpful staff made your trip enjoyable. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Julien GIROST Assistant Front Office Manager

Sejour meiveilleux ! Wonderful stay !

トリップアドバイザーの評価 5.0/5

hiro0117 Couples - 29/11/2019 トリップアドバイザー認証口コミ

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our localisation, our rooms and our full american buffet breakfast. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Mercure Paris Opéra Garnier Team

Tiny rooms and poor wifi

トリップアドバイザーの評価 2.0/5

jsaid09 Business - 05/11/2019 トリップアドバイザー認証口コミ

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Dear Jsaid09, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. We are deeply sorry to see that the free wifi connection of our hotel did not live up to your expectations. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Mercure Opera Garnier hotel & Spa team

Dissatisfaction guaranteed

トリップアドバイザーの評価 2.0/5

Andrew M Business - 02/11/2019 トリップアドバイザー認証口コミ

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.

Dear Andrew M, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sincerely sorry to hear that you have been disappointed by your stay and it did not meet your expectations. We took note of each idem you pointed out to us and will try our best to prevent them from happening again as all departments have been notified about your comments. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Mercure Paris Opéra Garnier hôtel & Spa team

very special place to enjoy Paris

トリップアドバイザーの評価 4.0/5

Carlos L Business - 26/09/2019 トリップアドバイザー認証口コミ

As per every time we visit the wonderful city of Paris for the last 3 years or so, we have chosen to stay at this magnificent Boutique Hotel located in the Opera Neighborhood. We very much enjoyed the location of this Hotel but also the impeccable service we receive as well as the very clean rooms & comfortable infrastructure. We are already looking forward for our next stay at this Hotel that we certainly recommend.

Compact but comfortable

トリップアドバイザーの評価 5.0/5

Bellevue03 Couples - 19/09/2019 トリップアドバイザー認証口コミ

Typical small sized rooms for Paris, but nicely designed and comfortable. Staff were helpful and pleasant. Location is perfect for the Opera house area and great shopping at Galleries Laffayette. Hotel common rooms were nice and inviting. Only negative - pillows need replacing.

お客さまの声 5.0/5

匿名 ビジネス - 08/09/2019 確認済みレビュー すべて

クロワッサンが美味しかった

快適な滞在

お客さまの声 3.5/5

Znnpu 一人 - 19/08/2019 確認済みレビュー すべて

4度目の利用でした。ロワシーバス降り口からも近く、サンラザールに近いためメトロのアクセスも良いことから利用しています。またモビリスを購入すれば、バスでロワシーバス乗り場を利用することができ、アクセスは非常にいいです。ラファイエット、プランタンもすぐ近くです。今回は広い部屋でしたが、おそらくツアー利用日本人客が多かったからかなと思います。ただベルリン、プラハのホテルと比べると、相変わらず朝食の種類はいまいち。

清潔

お客さまの声 5.0/5

匿名 ファミリー - 19/08/2019 確認済みレビュー すべて

スタッフは親切でフレンドリー、部屋は広くはないけれど、清潔で気持ち良く過ごせました。

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