メルキュールパリオペラガルニエホテル & スパ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,574 件のレビュー

4 rue de l 'Isly, 75008 パリ, フランス

ホテルのその他の情報

  • パリ中心部にあり、オペラ座のすぐそば

  • Spa Hysope® パリオペラ：ジャグジー、マッサージキャビン、フィットネスルームなど

  • ルームサービスのケータリングは 7 時から 23 時まで

  • テラス：壁に植物をあしらった、静かな屋内パティオ

  • 提携パートナー駐車場から徒歩4分

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ALLSAFE認証ホテル

当ホテルの客室

メルキュールオペラガルニエホテル(Mercure Opéra Garnier hotel)は、全面改装済みの快適で機能的なお部屋をご用意しております。プリビレッジルームでは、街路の眺め、または緑の景色が美しいガーデンビューなど、ワンランク上の快適さをお約束します。 活気にあふれるパリの通りを楽しんでいただける通りの側か、落ち着いた雰囲気を味わうことのできる庭園の側か、いずれかの眺めをお選びいただけます。

ホテル所在地

メルキュールパリオペラガルニエホテル & スパ

4 rue de l 'Isly
75008 パリ
フランス

GPS:48.874806, 2.326376

電話番号
ファックス +33 1 43 87 32 22

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー

BAR

バー、中心に配置されたベンチ、建築物、詩的な木は、出会い、交流の場として最適です。厳選された素晴らしいメルキュールワインをシェアしてお楽しみください。ベジタブルウォールが付いた快適な屋内テラス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,574 件のレビュー

トリップアドバイザーの評価  4.0/5  1,590 件のレビュー

2023エクセレンス認証

好立地と受付ロビーの女性2人はとても良い応対をしてくれました

お客さまの声 3.5/5

Yukio 一人 - 確認済みレビュー すべて

スリッパがあると非常に嬉しいです。また、日本人にも丁寧にフランクに対応いただけました。言葉が喋れない自分にとっては、あなた達の笑顔で救われます。非常に助かりました。

Dear Mr F., We would like to thank you for taking the time to share the experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are very happy to read that you were satisfied with your room with a bathtub. Thank you again for choosing our hotel and we look forward to welcoming you back soon. Sincerely, Adélina - Front desk

Oasis of calm in bustling Paris

トリップアドバイザーの評価 5.0/5

Michelle K トリップアドバイザー認証口コミ

The Mercure Paris Opera Garnier is in a superb location -- on a small street near many attractions and transit connections. Metro, RER, bus, train are all a couple minutes walk away. The Louvre is a pleasant 15-20 minute walk from the hotel. The rooms are on the small side but this is typical for Paris. They are very comfortable and well-appointed with a safe, kettle with tea and coffee, good Wi-Fi, extremely good soundproofing and black out curtains. Plus the bed is great. You will sleep well here! Small quibble that the TV is a little old and there are not many channels in English but well, you are not in Paris to watch TV. The breakfast buffet is in a small room, and it can get busy, so my tip would be to avoid peak times. The staff at the breakfast are extremely kind and accommodating. They took my egg order each morning with a smile. The food is good and it's worth the price (21 Euros per person, young children are free). The lobby is very nice and the courtyard is calm and peaceful. if you need to chill out for a bit, it's an nice environment to do so, with fresh flowers and comfy couches. The staff set this hotel apart, each interaction with staff was great, whether it was the cleaners, kitchen staff, or front desk agents. Everyone gave us an incredibly warm welcome. This is a gem of a hotel and I'd stay here again on another visit to Paris.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. . As your satisfaction is our greatest reward, we would like to thank you for sharing your thoughts on our location, full breakfast, lovely patio and above all the quality of service of our team. We are touched by your support. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Max - Reception

Breach of guest privacy and security

トリップアドバイザーの評価 1.0/5

Kengyuilim Friends getaway - トリップアドバイザー認証口コミ

I am still staying in this hotel when this review is being written. Just came back from a long day of shopping to find out that my room has been entered. Bec my used towels have been replaced. I have put up the "do not disturb" sign on the door knob before leaving the hotel as i have valuables around the table and i am im a rush to leave the room in the morning. Having stayed in hundred of hotels worldwide, i understand that by putting up this sign, it means no employees of the hotel is to enter the room and this is for both privacy and security reasons. When i approached the receptionost for an explanation, i was informed that it is a standard procedure for them to enter the room eventhough this sign is put up by the guests. My question is simple: then why should guests even put up this sign if it doesnt serve its purpose...... He was not able to asmwer me. This hotel has greatly breached the basic security and privacy of the guest. Will not recommend this hotel.

Dear Kengyuilim, Thank you for taking the time to write down a review regarding your stay in our hotel. I was indeed aware of this situation as soon as you mentioned it to the receptionnist because your satisfaction is really important to all of us. During your conversation, she explained the "do not disturb" sign signify we can not enter in the room while you are inside in order to respect your privacy but it does not mean "do not enter". As a complementary information, she detailed it was our procedure to enter each day in the room for security reason, to make sure all of our guest is alright. We understand it can be surprising as from an hotel to another one, the delay to check the guest's safety can vary from each day to every three days. Be sure the privacy and the security of our guest is our main goal. That's why we took the decision to verify the safety of our guests each day due to past incidents. If one of our guests do not want a staff member to enter at all in the room, it has to be upon request but we do accept it. The receptionnist gave you my name to discuss this situation with a manager during yor stay. I was really looking forward to meet you and even tried to contact you everal times by telephone, without success, to make sure you enjoy the following days. Please note I remain at your entire disposal at h1913-om1@accor.com should you require any additional information and to discuss yor experience among us. We feel sorry your stay did not meet your expectations due to this event and we all hope to have the opportunity to welcome you in the future. Sincerely, Carla - Front Desk Assistant Manager

5 Star Hotel Experience

トリップアドバイザーの評価 5.0/5

TayaAimeeTravel95 トリップアドバイザー認証口コミ

Stunningly spacious hotel in a beautiful quarter of Paris. The staff were exceptionally helpful at all times and the room was perfect. It was spotlessly clean and had all necessary amenities. Hotel was situated well to explore all of Paris and was in great walking distance to lots of restaurants and bars for the evening. Although situated near the bars from the room you could not hear anything. Surprisingly peaceful hotel rooms which made for a great nights sleep. Will certainly return and stay here again. Easy 5* hotel. The room service was fantastic too. Thanks very much for a perfect stay.

Dear Taya We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. We are delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.. Looking forward to welcoming you very shotly,, we wish you a pleasant week end. Kind regards, Léni-Front Desk

Centrally Located, Average Stay

トリップアドバイザーの評価 3.0/5

BeachSeeker805 トリップアドバイザー認証口コミ

Stayed for 4 nights in Paris. Hotel was modern and in a great location near the Opera Garnier and Saint Lazaire train and metro station. Made it easy to take the metro and explore Paris. Front Desk staff were not very welcoming, every interaction was cold and short. Room was standard, nothing special and on the small side compared to the last hotel I stayed in Paris. Overall average stay, would look at other options next time I am in Paris.

Dear Mr or Mrs, Thank you for taking the time to share a comment regarding your previous stay in our hotel. I am deeply sorry to learn that your stay with us did not meet your expectations. We try our best to make our guests feel comfortable and apologize that you did not experience it that way during your stay. In order to understand, I would highly appreciate if you contact me at h1913-om1@accor.com to talk about it. Looking forward to your e-mail and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla - Front Desk Assistant Manager

との提携 TripAdvisor

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