メルキュールパリオペラガルニエホテル & スパ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,037 件のレビュー

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4 rue de l 'Isly, 75008 パリ, フランス

説明

ホテルのその他の情報

  • パリ中心部にあり、オペラガルニエからすぐです。グリーンキー認証

  • Spa Hysope® Paris Opéra: ジャグジー、シングルおよびダブルマッサージブース、フィットネスルームなど

  • ルームサービスは7時～23時にご利用いただけます。

  • The Terrace: 緑の壁のある静かな屋内型パティオ

  • 提携駐車場まで徒歩4分

当ホテルの客室

ホテル所在地

メルキュールパリオペラガルニエホテル & スパ

4 rue de l 'Isly
75008 パリ
フランス

GPS:48.874806, 2.326376

電話番号
ファックス +33 1 43 87 32 22

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BAR

バー、中心に配置されたベンチ、建築物、詩的な木は、出会い、交流の場として最適です。厳選された素晴らしいメルキュールワインをシェアしてお楽しみください。ベジタブルウォールが付いた快適な屋内テラス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,037 件のレビュー

トリップアドバイザーの評価  3.9/5  1,648 件のレビュー

2025エクセレンス認証

1/5 — Deeply Disappointing and Invasive Experience

トリップアドバイザーの評価 1.0/5

John N トリップアドバイザー認証口コミ

I stayed at Mercure Paris Opéra Garnier and had one of the most uncomfortable hotel experiences I’ve ever had. The main issue was the complete lack of respect for privacy. I placed a clear “Do Not Disturb” sign on my door (written in both French and English) and even personally asked reception to ensure no one entered my room. Despite this, staff entered while I was out, removed the sign, redid the room, and moved all my belongings — including intimate personal items. When I raised this with reception, they claimed the sign said something else until I showed it to them in person. I again made it clear that no one was to enter. Yet two days later, while I was in the room and not dressed, staff opened the door and tried to come in — even though the Do Not Disturb sign was still up and the door was locked from the inside. What is the point of having a lock or DND sign if staff ignore both? I felt completely exposed and anxious knowing that anyone could enter at any time. As for the “upgraded” Privilege Room — it was grossly misleading. The room was tiny, not even large enough for two suitcases, and the walls were oddly angled, cutting into the usable space. The bathroom was not as advertised; instead of the pictured rain shower, I had a bathtub with a small handheld head. The website also shows a balcony, which was another complete falsehood — there was none. For nearly €300 (about $500 AUD) per night, this hotel failed on every level — comfort, honesty, privacy, and basic guest respect. To make matters worse, there’s no occupied indicator on the reception toilet — multiple people tried to open the door while I was inside. Not a good start or end to an already uncomfortable stay. Avoid this hotel at all costs.

Dear John, Thank you for your feedback regarding your stay We would like to apologize for having entered and cleaned your room We are deeply sorry for the inconvenience because we had the information that you did not want the room being cleaned We checked the different entries in your room with the key software and nobody entered in your room on October 18th and 20th However, on October 19th, there has been a misunderstanding with the instructions between our different services and we indeed cleaned your room on that day As a commercial gesture, we would like to offer you a 50% refund for this night This will be automatically refunded on the credit card used for the reservation Please accept our apologizes for the inconvenience We hope to have a chance to welcome you again for another stay in Paris Best regards

Great convenient location, lots of places to eat and shop

トリップアドバイザーの評価 5.0/5

Orange888 トリップアドバイザー認証口コミ

This hotel is located close to Saint-Lazare station and short walk to famous department stores Printemps and Galleries Lafayette. The only watchout is the noise from restaurants across that street but it had minimal impact on us since the noise subsides by around 11pm. The other tip is the directions on Google Maps/Uber drivers...they tend to get directed to drop us off at the end of the one-way street. If you need the car to go the front door of the hotel, ask the driver to enter the d'Ilsy from Rue de Rome (and not Rue du Havre). Lastly, the rooms were clean and bed was comfortable.

Dear Orange888, Thank you for your kind words regarding your recent stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are delighted to hear that you appreciated our convenient location, and hope you could enjoy Paris thanks to it. We are also glad that the comfort of the cleanliness of our rooms were to your liking, and hope to give you a service as satisfying as this one for your next stay. We acknowledge your feedback about the noise from nearby restaurants, and we appreciate your understanding of the situation. Your tip regarding the best route for drivers is very helpful, and we will be sure to share it with our future guests to enhance their arrival experience. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back in the future. Best regards, Lilas - Front desk

BED BUGS!!!!!! ALSO DEAD MOSQUITOES IN ROOM

トリップアドバイザーの評価 2.0/5

Chloe A トリップアドバイザー認証口コミ

My partner and I decided to visit Paris for our first trip away together since having our daughter—a special getaway to reconnect and enjoy each other’s company. Upon arrival, we were slightly disappointed to find that the room we’d booked looked nothing like the photos online. Still, we didn’t make a fuss, as we only planned to sleep there and spend most of our time out exploring. We arrived Friday afternoon, went out for dinner in the evening, and even ordered the same food and drinks. Everything seemed lovely. Back at the hotel, we went to bed, but on Saturday morning my partner noticed a few bites on his body. We didn’t think much of it at first, assuming they were mosquito bites, especially since we saw several dead mosquitoes in the room. By midday Saturday, my partner began feeling unwell. We returned to the hotel for him to shower and rest, but he didn’t want to let it ruin our trip, so we went out for dinner that evening. Later that night, around 1 a.m., he woke up feeling very sick and began vomiting. This was strange, as we’d eaten exactly the same food and I felt fine. On Sunday morning, we woke to find my partner covered in bites and unable to eat. By Monday evening, we returned home, and on Tuesday morning we contacted a doctor because the bites had started oozing yellow pus. The doctor confirmed these were not mosquito bites but bed bug bites that had become infected—25 bites in total. This is absolutely unacceptable and disgusting. While the hotel’s garden was lovely, the food was good, and the staff were pleasant, the fact that guests can be “eaten alive” by bed bugs makes it impossible to recommend staying here.

Dear Chloé, First of all, thank you for taking the time to discuss this situation with me last week by telephone. As mentioned during this conversation, we are sincerely sorry about the health issues faced by your partner. The comfort and well-being of our guests are our top priority, and that’s why we take your feedback very seriously. I would like to assure you that our hotel does not have any issues with bed bugs. While it can occasionally happen, like all public properties, as we do not have control over the personal items of the guests we welcome, we remain extremely reactive if such a case occurs to ensure immediate extermination. We maintain a high level of vigilance and have strict procedures to avoid this kind of situation. Daily checks are carried out by our housekeeping team, who are instructed to thoroughly inspect and clean each room. Preventive and repellent products are also applied regularly, and all our beds are equipped with bedbug-proof mattress protectors to limit any potential risks. Moreover, we work with a specialized external company which performs regular periodic checks, including expert dog inspections, to prevent this type of situation. Following your comment, an additional in-depth inspection has been requested to ensure that the room you occupied is fully secure for our future guests. It has been confirmed there was no bed bugs in the room you occupied. As kindly explained during our phone call, given the appearance of the marks and the symptoms described, this could very likely be an allergic reaction to mosquito bites rather than bed bugs. Bed bugs usually cause itching but not the type of physical reactions you have mentioned. In any case, it would be highly recommended to consult another doctor if your partner reacts so strongly to mosquito bites. We fully understand your disappointment and sincerely regret that your trip, which should have been a pleasant moment for you both, was affected in this way. Please know that I always remain at your disposal by phone, the usual direct line, or e-mail should you wish to discuss this matter further. Above all, I sincerely hope that your partner feels better very soon and I will not hesitate to keep being implied should I can provide more assistance. Once again, we are truly sorry for the experience you had and thank you for bringing this matter to our attention. Sincerely, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Comfortable room in a great location

トリップアドバイザーの評価 4.0/5

papakyoto Couples - トリップアドバイザー認証口コミ

Located in the Saint Lazare and Haussmann area, it was easy to get around. Lots of shopping and restaurants and bars nearby, I think it is a good location. Easy access to metro and buses as well. Room was small but comfortable. If I have a bone to pick, it would be the shower where water will splash out of the tub as there is no shower curtains. We like the open-air bar, as well as the small but functional gym where we could at least exercise.

Dear Mr Kyoto ! We would like to thank you for taking the time to share the experience of your recent stay at Mercure Opera Garnier Hotel & Spa. It is always a pleasure to know that we made our guests felt comfortable and welcome ! We have takes notes of your request for the shower and we will pass the information on to the relevant department. Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Léandre - Front Desk.

Good location- bring your own shower gel

トリップアドバイザーの評価 4.0/5

Ben S ビジネス - トリップアドバイザー認証口コミ

Good location and friendly staff. Clean hotel and comfortable bed. Decent sized room and shower - although the room itself is tiny. The breakfast room and courtyard are pleasant. Vegan breakfast was baguette and fruit salad. One irritation - the shower gel contains honey. That isn’t vegan and isn’t a smell that I wanted. I asked at reception for an alternative and there was none - although I was simply given directions to a shop. That wasn’t good enough. No iron or ironing board in the rooms either. 3/5 in a bit harsh but 4/5 a little generous.

Dear Ben S, Thank you for taking the time to share your feedback following your recent stay with us. We’re truly pleased to hear that you enjoyed our central location, the cleanliness of our hotel, the friendliness of our team, and the charm of our breakfast room and courtyard, it means a lot to us. We apologize for the inconvenience caused by the shower gel. We have taken note of your comment and have forwarded it to management for consideration in future improvements. Regarding the iron and ironing board, which are only available in Privilege rooms, we do keep a number available upon request. We’ll ensure this information is communicated more clearly moving forward to avoid any confusion. Thank you again for your helpful feedback. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Best regards, Jean - Reception

との提携 TripAdvisor

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。