Hotel Mercure Lyon Charbonnières 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 3.459 comentários

Hotel Mercure Lyon Charbonnières
Ver em um mapa
+ 24 Serviços

Extras do hotel

  • Perto das autoestradas A6/A7/A89

  • Área de bem-estar com sauna e centro de fitness (gratuito)

  • Hotel rodeado de vegetação. Terraço, mesa de matraquilhos e campo de petanca

  • Parque de estacionamento privado grátis

  • WIFI gratuito

Localização do hotel

Hotel Mercure Lyon Charbonnières

78 bis route de Paris
Route nationale 7
69260 charbonnieres les bains
frança

Fax: (+33)4/78348894

Check-in desde as 12h00

Check-out até às 12h00

  • CHARBONNIERES LES BAINS:  186 MOMET

  • De avião

    LYON SAINT-EXUPERY A 30 km / 18,64 milhas

  • De carro

    PORTE DU VALVERT A 3 km / 1,88 milhas

  • De comboio

    LYON PART DIEU A 10 km / 6,21 milhas

  • De comboio

    LYON PERRACHE A 10 km / 6,21 milhas

GPS:45.780829, 4.750488

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

Cap Ouest

Quarto com ar condicionado e vista para os Monts du Lyonnais, terraços, área de petanca e matraquilhos. O restaurante encerra aos sábados, domingos e feriados. Encerramento excecional de 24 de dezembro de 2021 a 2 de janeiro de 2022

As nossas opções de alojamento

Relaxe nos nossos quartos com A/C insonorizados. A maior parte dos quartos estão ao lado do parque e têm uma belíssima vista dos Monts du Lyonnais. O hotel também tem vários quartos Privilege com uma vasta gama de serviços.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 4

  • Tamanho máximo: 90

  • Capacidade máxima: 50 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Hotel Mercure Lyon Charbonnières

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.4/5

3.459 comentários

Classificação do TripAdvisor 4.0/5

473 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Absolutely one of the worst hotels ever…. MERCURE have failed on this one.

Nota Tripadvisor 1.0/5

stevedavidson2020 Business - 13/08/2021 Avaliação com certificação TripAdvisor

I arrived at the hotel at 2340 hours after a long drive from Beziers Having just spent 10 Nights at the MERCURE Beziers. I was not greeted with a smile or even a hello…..I am a Gold ACCOR member and I always get a smile and warm welcome at all other MERCURE hotels, ot this one.. I paid for my room and asked if I coulld get a cold beer before going to bed. As an ACCOR member you get a complimentary drink. the female receptionist looked at me sternly and said “ I know you’re an ACCOR Member and that she would give me a voucher for a drink, I was then told the bar was closed. So…no beer. I was then asked (very impolitely) to prove vaccination status which I gladly complied with. I then asked if I could have a business receipt and was told that I would get one in the morning via email. The attitude of this female was nothing short of dismissive, adversarial, denigrating and obtuse. She then left the hotel under the supervision of an even less impressive male. I got to my room and saw it was one of the smallest and dullest rooms ever.. the minibar was empty, there was a light hanging off the bed frame and the room stank of urine. I am not exaggerating at all. I asked the male supervisor if I could have the items for the minibar that I am entitled to…he shook his head and then walked to the kitchen and found some itemsfor the minibar, he was not happy at all. By about 0130 hours I could hear a buzzing noise in the room only to find out the room was full of crickets. One landed on my chest and bite me. I collected several of these quite large crickets and -laced them into a paper cup and then had a shower..I collected my belongings and left the room I informed the male member of staff what had occurred and showed him my collection of brown crickets in the cup. He said it is very normal to have crickets in your room in France! He then turned to walk to his little office. I asked him what time the manager came in and he said 0700. I then sat in the lobby for the night. . The manager arrived and I could see a conversation was being had between the two.The manager then walked straight passed me and checked on the breakfast setup for the morning. I introduced myself and asked him why he ignored me. He said that I should have asked for another room and not sat in the foyer all night! This was probably the worst and least empathic manager ever. I showed him the crickets, obtained a refund and left the hotel. HORRENDOUS HOTEL.AVOID. MERCURE,PLEASE REVIEW THIS HOTEL

Efficient and well situated

Nota Tripadvisor 5.0/5

michaelreynier Business - 02/08/2021 Avaliação com certificação TripAdvisor

I often go to the Mercure Charbonnières during my business trip to the West of Lyon. The hotel rooms are well renovated, the personnel is always nice and helpful and the breakfast is really good. It’s not a fancy neighborhood but if you need a quiet place and no hassle to get in and out… that’s the place!

Bem lcoalizado

Nota clientes Avis 3.5/5

Rui C. Negócios - 14/01/2021 Comentários confirmados de ALL

Hotel simpático e com boa localização.

my stay

Nota Tripadvisor 3.0/5

fregottaz Couples - 27/04/2019 Avaliação com certificação TripAdvisor

Excellent hotel and services. I regret though that nobody informed me of the destruction works of the buildings next to the hotel. Then it is impossible to have a quiet rest during the day. No information, no gentle warning and no discount... A shame for such a nice hotel...

Nota clientes Avis 4.5/5

Aderbal L. Negócios - 09/04/2018 Comentários confirmados de ALL

O hotel entrega o que cobra. Serviço a altura, conveniência de local, apesar de não haver qualquer coisa por perto, lojas, bares, etc. Por um dia não houve serviço de quarto mas compensaram oferecendo um café da manhã gratuito. Fiquei plenamente satisfeito.

Exmo Senhor L., Agradecemos os seus comentários no seguimento da sua estada no Hôtel Mercure Lyon Charbonnières. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

Excellent restaurant

Nota Tripadvisor 5.0/5

trev0r541 Couples - 18/09/2016 Avaliação com certificação TripAdvisor

We really enjoyed our stay at this hotel. The room was exactly as we would expect from a Mercure 4*. The evening Dinner in the restaurant was excellent and we will go back again. . The hotel is well located to the west of Lyon but was difficult to drive to the A6.

Poor facilities, bad service

Nota Tripadvisor 1.0/5

js_van_den_brink Family - 02/08/2016 Avaliação com certificação TripAdvisor

After having made a non-modifiable booking we were informed about remodellong taking place. This was indeed urgently needed. The impact of the works was not really a problem, but upfront notification or compensation would have been appreciated. A more negative experience is that they wanted to charge us breakfast, which was included in our booking. I would avoid staying in this place.

Well Located, charming staff

Nota Tripadvisor 4.0/5

Boris H Business - 24/07/2016 Avaliação com certificação TripAdvisor

My feedback will not be the most revelant as I arrived aroun 11PM and departured around 6:30AM. But today this hotel is wel located close to the highway and in the nice city of Cahrbonnières and it's casino. This Mercure was a bit old fashioned, without lift..now they are starting their renovation. For sure with the great staff they have, when it will be at modern adn Mercure standing again it will be a top place...they also told me to install a pool...no doubt in this region it is worth :)

Unfriendly!

Nota Tripadvisor 2.0/5

Travel_CvR Family - 03/08/2014 Avaliação com certificação TripAdvisor

When we arrived at the check in desk, we told that we booked and said our name, just like in every other hotel. The person on the desk did not even say welcome, just gave us the keys and that is it. Didn't tell us how to get to the room, what the time of breakfast was and we didn't got our vouchers for a drink that we paid for at the reservation. The room was big (superior room), but did have a table instead of a bench. The room did have a Nespresso and Special T machine what was nice. Diner was ok for a hotel on the road. Breakfast was ok, you could cook your own egg and the bread was fresh. If you can stand the unfriendliness and need a hotel when you drive by Lyon without going to the city it is ok.

Os 20 comentários mais recentes

Em parceria com TripAdvisor

Os nossos outros hotéis nas proximidades

Todos os nossos hotéis em charbonnieres les bains