Nota clientes Avis (Classificação ALL) 4.4/5 3.459 comentários
Perto das autoestradas A6/A7/A89
Área de bem-estar com sauna e centro de fitness (gratuito)
Hotel rodeado de vegetação. Terraço, mesa de matraquilhos e campo de petanca
Parque de estacionamento privado grátis
78 bis route de Paris
Route nationale 7
69260 charbonnieres les bains
Check-in desde as 12h00
Check-out até às 12h00
Check-in desde as - Check-out até às
Quarto com ar condicionado e vista para os Monts du Lyonnais, terraços, área de petanca e matraquilhos. O restaurante encerra aos sábados, domingos e feriados. Encerramento excecional de 24 de dezembro de 2021 a 2 de janeiro de 2022
Relaxe nos nossos quartos com A/C insonorizados. A maior parte dos quartos estão ao lado do parque e têm uma belíssima vista dos Monts du Lyonnais. O hotel também tem vários quartos Privilege com uma vasta gama de serviços.
Sujeito a disponibilidade
Número de salas de reunião: 4
Tamanho máximo: 90 m²
Capacidade máxima: 50 pessoas
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
Absolutely one of the worst hotels ever…. MERCURE have failed on this one.
stevedavidson2020 Business - 13/08/2021 Avaliação com certificação TripAdvisor
I arrived at the hotel at 2340 hours after a long drive from Beziers Having just spent 10 Nights at the MERCURE Beziers. I was not greeted with a smile or even a hello…..I am a Gold ACCOR member and I always get a smile and warm welcome at all other MERCURE hotels, ot this one.. I paid for my room and asked if I coulld get a cold beer before going to bed. As an ACCOR member you get a complimentary drink. the female receptionist looked at me sternly and said “ I know you’re an ACCOR Member and that she would give me a voucher for a drink, I was then told the bar was closed. So…no beer. I was then asked (very impolitely) to prove vaccination status which I gladly complied with. I then asked if I could have a business receipt and was told that I would get one in the morning via email. The attitude of this female was nothing short of dismissive, adversarial, denigrating and obtuse. She then left the hotel under the supervision of an even less impressive male. I got to my room and saw it was one of the smallest and dullest rooms ever.. the minibar was empty, there was a light hanging off the bed frame and the room stank of urine. I am not exaggerating at all. I asked the male supervisor if I could have the items for the minibar that I am entitled to…he shook his head and then walked to the kitchen and found some itemsfor the minibar, he was not happy at all. By about 0130 hours I could hear a buzzing noise in the room only to find out the room was full of crickets. One landed on my chest and bite me. I collected several of these quite large crickets and -laced them into a paper cup and then had a shower..I collected my belongings and left the room I informed the male member of staff what had occurred and showed him my collection of brown crickets in the cup. He said it is very normal to have crickets in your room in France! He then turned to walk to his little office. I asked him what time the manager came in and he said 0700. I then sat in the lobby for the night. . The manager arrived and I could see a conversation was being had between the two.The manager then walked straight passed me and checked on the breakfast setup for the morning. I introduced myself and asked him why he ignored me. He said that I should have asked for another room and not sat in the foyer all night! This was probably the worst and least empathic manager ever. I showed him the crickets, obtained a refund and left the hotel. HORRENDOUS HOTEL.AVOID. MERCURE,PLEASE REVIEW THIS HOTEL
Efficient and well situated
michaelreynier Business - 02/08/2021 Avaliação com certificação TripAdvisor
I often go to the Mercure Charbonnières during my business trip to the West of Lyon. The hotel rooms are well renovated, the personnel is always nice and helpful and the breakfast is really good. It’s not a fancy neighborhood but if you need a quiet place and no hassle to get in and out… that’s the place!
Rui C. Negócios - 14/01/2021 Comentários confirmados de ALL
Hotel simpático e com boa localização.
fregottaz Couples - 27/04/2019 Avaliação com certificação TripAdvisor
Excellent hotel and services. I regret though that nobody informed me of the destruction works of the buildings next to the hotel. Then it is impossible to have a quiet rest during the day. No information, no gentle warning and no discount... A shame for such a nice hotel...
Aderbal L. Negócios - 09/04/2018 Comentários confirmados de ALL
O hotel entrega o que cobra. Serviço a altura, conveniência de local, apesar de não haver qualquer coisa por perto, lojas, bares, etc. Por um dia não houve serviço de quarto mas compensaram oferecendo um café da manhã gratuito. Fiquei plenamente satisfeito.
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