Mercure Le Havre Centre Bassin du Commerce Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,177 件のレビュー

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Chaussée Georges Pompidou, 76600 LE HAVRE, フランス

説明

ホテルのその他の情報

  • Enjoy our terrace with a view of the Bassin du Commerce

  • Leisure facilities: fitness ctr, XXL foosball table, billiards, board games

  • Brasserie Maison "Happy Dock" at the hotel, open to everyone

  • A cozy bar with exhibitions and concerts

  • Our hotel has been awarded the Green Key certificate

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ホテル所在地

Mercure Le Havre Centre Bassin du Commerce Hotel

Chaussée Georges Pompidou
76600 LE HAVRE
フランス

GPS:49.490106, 0.116696

電話番号
ファックス +33 2 35 19 50 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Happy Dock Brasserie Maison

The restaurant "HappyDock" invites you to rediscover the pleasures of simple and gourmet cuisine based on carefully selected local products. Come also and enjoy our terrace on sunny days.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,177 件のレビュー

トリップアドバイザーの評価  3.8/5  899 件のレビュー

Striking hotel with good service

トリップアドバイザーの評価 5.0/5

Ortwin トリップアドバイザー認証口コミ

Located at the city centre water basin, this hotel has a striking interior that on one hand looks as a rarity shop and on the other hand is a hotel that serves you well. Nowhere in the lobby or the breakfast room can you find the same chair or table. Bar and reception are integrated and there are several play tables. Still, it is not that disturbing that you get lost. The rooms are relatively easy-going compared to the rest of the hotel. Sufficiently spacious and a good bed and shower. Breakfast is also good and again alternative - you can bake your own eggs. Staff is young but knows what to do. Only comment: small and slow elevator cabins.

Dear guest, Thank you very much for your detailed and thoughtful review! We’re delighted to hear that you enjoyed our unique interior design and the playful atmosphere in the lobby and breakfast area. It’s great to know that you found the room comfortable and appreciated the spacious layout, as well as our breakfast concept. We’re also happy that our team made a positive impression. Your kind words mean a lot to us. Thank you for pointing out the issue with the elevator speed; we understand it can be inconvenient and we are looking into possible improvements. We hope to have the pleasure of welcoming you back on your next visit to the city! Best regards, Laëtitia - Accomodation Manager

Old property needs renovation and better maintenance

トリップアドバイザーの評価 2.0/5

Masagar16 Couples - トリップアドバイザー認証口コミ

The hotel is an old property that needs a complete renovation. It also has lack of maintenance. For the services offered I would not give 4 stars but at maximum 3 stars category. The positive point was Catarina on the front desk, she was very kind.

Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not fully meet your expectations. We take your comments regarding the condition and maintenance of the property seriously, and please be assured that we are actively working on improvements to enhance the comfort and overall quality of our hotel. On a more positive note, we are delighted to hear that Catarina made a good impression. We will be sure to pass along your kind words to her. Our team always strives to offer warm and attentive service, and your recognition means a lot. We appreciate your constructive feedback, as it helps us move forward and improve. We hope to have the opportunity to welcome you again and provide you with a better experience. Warm regards, Laëtitia - Accomodation Manager

Friendly Staff, but the Hotel Needs Serious Renovation

トリップアドバイザーの評価 2.0/5

420michaelad トリップアドバイザー認証口コミ

We were fortunate to stay at this hotel for only two nights. From the moment we arrived, the overall impression was disappointing. The building and interior are clearly outdated and poorly maintained. The room felt old, the furnishings were worn and unattractive, and the overall atmosphere was far from comfortable. The furniture was tired, the bathroom didn't feel properly clean, and the room lacked the basic sense of comfort and cleanliness you’d expect, even from budget accommodation. The hotel is in desperate need of renovation and more attention to detail – in its current state, it simply doesn’t meet modern standards. On a more positive note, the staff were friendly and helpful throughout our stay, and the breakfast was actually quite good – fresh pastries, fruit, and a basic but decent selection that was well prepared. Despite these few positives, the overall experience was disappointing, and we would not choose to stay here again. There are definitely better options available in the area for a similar price.

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased to hear that you appreciated the friendliness of our staff and enjoyed the breakfast, we’re truly sorry that the overall experience did not meet your expectations. We fully understand your comments regarding the condition of the building and furnishings. Please know that we take your remarks very seriously, a renovation plan is already in discussion to update and refresh various areas of the hotel. Cleanliness and guest comfort are top priorities for us, so we regret that your room did not reflect the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate follow-up. We appreciate your honest review and hope that, should we undergo the updates you rightly suggest, we may have the opportunity to welcome you back for a more satisfying experience. Kind regards, Laëtitia - Accomodation Management

Centrally located nice hotel

トリップアドバイザーの評価 5.0/5

NesligulD Couples - トリップアドバイザー認証口コミ

I always find the Mercure chain very efficient and comfortable. This hotel was the same with an excellent location and a very special atmosphere, namely the reception was like the continuation of the bar. Our room was a prestige room with a special living room area which gave us more space. Breakfast was nice with a good variety. They also had a selection of teas to choose from ( not just teabags). Dinner was also good, we enjoyed the seafood stew.

Dear guest, Thanks for your feedback. We are happy you enjoyed your stay. Hope welcoming you for a next stay in Le Havre. Have a lovely day, Best regards, Laëtitia - Accomodation Manager

Unacceptable noise

トリップアドバイザーの評価 1.0/5

Eva S トリップアドバイザー認証口コミ

The party music in the evening/night is so loud that you can hear it and feel the disco beats in every room. The whole hotel is shaking and no sleep/rest/work is possible (even on upper floors). I asked reception to turn down the volume a bit (at least at sleep time) but they refused. This is unbearable and disrespectful towards hotel guests. We won’t come again.

Dear Customer, We are sorry that your stay did not live up to your expectations. Please know that corrective measures have been taken to ensure that this does not happen again. Please accept our apologies. Sincerely, Laëtitia - Accommodation Manager

との提携 TripAdvisor

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