Terms and Conditions of Booking Vehicles with Hertz for ALL Loyalty Members

1. The distribution channels available for ALL members to reserve vehicles are:

• Hertz website

2. Earn Rewards points and reap more benefits

2.1. Earning Rewards points

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ALL members will receive 3 Rewards points for each Euro spent on each vehicle hired at the current rates at participating Hertz branches worldwide, except US branches. For Rewards points to be credited for a hire, the ALL card number will have to be supplied at the time of booking a vehicle and the ALL card will have to be provided upon collection of the vehicle. The ALL card must be valid and have the same name as the driver on the hire contract. Members can decide whether or not to benefit from rates and points on prepaid hires.

2.2. Rate benefits

ALL members will benefit from a ten percent (10%) discount on a wide range of vehicles according to the international rates in force.

2.3. Other benefits

Members of ALL and Gold Plus Rewards loyalty programmes will benefit from other special offers, such as:

• a fast and more personal service that will put everything in place to offer a wider selection and excellent comfort
• shorter waiting times at a number of agencies and many high-traffic airports worldwide
• faster returns thanks to Hertz Instant Return

3. Correspondence of statuses

ALL members will be able to obtain the Gold Plus Reward loyalty programme statuses. It’s a one-way correspondence with the Gold Plus Rewards loyalty programme for ALL members.

• ALL Platinum, Diamond status and above members will have direct access to the Hertz Gold Plus Rewards - President's Circle member status
• ALL Gold members will have direct access to the Hertz Gold Plus Rewards - Five Star member status
• ALL Silver members will have direct access to the Hertz Gold Plus Rewards member status
• ALL Classic members will have access to Hertz Gold Plus Rewards member status

4. Geographic area

The partnership is accessible worldwide except for the US and concerns participating agencies only.

5. Complaints about partners

If a member notices that he/she has not been credited the Rewards points in a maximum period of six weeks after a vehicle hire from a participating Hertz branch, he/she will have the option of completing a complaint form available online at AccorHotels.com, by describing his complaint and providing any supporting document within six months of the vehicle hire. To receive Rewards points, the invoice matching the complaint must be made out to the holder of the ALL card.

For complaints not concerning Rewards points, members should contact Hertz customer service via the Hertz website.