Rixos Premium Dubrovnik 5 stars

Customer review rating (ALL Rating) 4.7/5 4,435 reviews

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Liechtensteinov put 3, 20000 DUBROVNIK, Croatia

Description

Hotel extras

  • Walking distance to Old Town and its attractions

  • Premium concept and experience

  • Luxury stay and VIP service

  • Located directly on the sea side with views of the Adriatic Sea

  • Awarded Anjana Spa

Our accommodation(s)

Hotel location

Rixos Premium Dubrovnik

Liechtensteinov put 3
20000 DUBROVNIK
Croatia

GPS:42.64568, 18.09043

Telephone
Fax +385 20 200 020

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,435 reviews

TripAdvisor Rating  4.7/5  2,032 reviews

Certificate of excellence 2025

Amazing hotel

TripAdvisor rating 5.0/5

Rizwan A TripAdvisor review

Quality service and most memorable attachment at Rixos premium Dubrovnik From the front office to housekeeping nothing to say anything it was really amazing and wow 😮 Definitely I will recommend to all of us to visit iconic buildings specially big big thanks to Milan and puja to clean my room without any delay and cooperation 😘 it was more then my experience and expectation Thank you team (HOUSEKEEPING)

Dear Guest, Thank you very much for sharing your wonderful feedback about your stay at Rixos Premium Dubrovnik. We are truly delighted to read that you had such a memorable experience and that our quality of service exceeded your expectations. Your kind words about our Front Office and Housekeeping teams are greatly appreciated. It is always rewarding to know that our guests feel well cared for and comfortable throughout their visit. Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the future. Warm regards,

Customer review rating 2.0/5

Nikolina M. Families - Confirmed reviews ALL

I have been considering for some time whether to share my feedback. Initially, I decided to refrain from writing a negative review, as the New Year’s celebration itself was pleasant and I genuinely enjoyed parts of my stay. However, after noticing that you actively invite guest feedback for the purpose of improving your hotel and services, I feel it is important to share my experience with you. Over the years, I have stayed in many of your hotels and I travel frequently. Unfortunately, what I experienced during my recent stay at Rixos in Croatia is something I have never encountered anywhere else abroad. I booked a Superior Sea View room for three nights. My main concern prior to arrival was my small dog, weighing only two kilograms. He is very quiet, unobtrusive, and already in his senior years. I contacted the reception in advance and was initially informed that bringing my dog would be possible with an additional fee. Shortly thereafter, I was told that I would not be allowed to bring him after all, with the explanation, and I quote: “The money you would pay for the dog is not worth the fine we would receive for allowing animals.” I accepted this explanation as fair and fully understand that not all hotels are pet-friendly, which I respected without objection. However, this placed me in a difficult situation, as finding pet care during New Year’s is extremely challenging—most people already have plans or arrangements made months in advance. Additionally, it is understandably uncomfortable to leave your pet with a stranger you are meeting for the first time. Despite this, I complied with your policy without complaint. What troubled me deeply, however, was that within minutes of entering the hotel, I saw a large dog in the lobby. I politely asked the owners how they had managed to bring their dog with them, and their answer was simple and clear: they paid an additional fee. Over the course of my stay, I saw three more dogs, four in total, comfortably accommodated and walking around the hotel with their owners. To be clear, I was happy that these guests were able to enjoy their stay with their pets. What disappointed me was the clear double standard. This raises a very important question: why was I explicitly and firmly told that I could not bring my dog, while other guests were allowed to do so? On what basis were different criteria applied? I contacted the reception and spoke with a manager, who explained that these guests had arrived with dogs and that the hotel “could not refuse them.” With all due respect, no one travels from another city with a large dog without contacting the hotel in advance. This explanation felt like an attempt to soften the situation rather than an honest clarification. The fact remains that a mistake was made and that some guests were allowed to bring pets while others were not. Furthermore, once it was clear that I was negatively affected by this inconsistency, no form of goodwill gesture was offered. While I did not expect or request compensation, in many hotels around the world such situations are at least acknowledged with a small gesture—such as a complimentary drink—to show appreciation for the guest and regret for the inconvenience caused. This was not about compensation, but about principle and equal treatment. Unfortunately, all I received was an apology that did not align with the statements made by other pet owners and therefore felt insincere. Guests should always be treated equally and should never feel less valued than others. Empty apologies should never replace accountability. I am writing this email sincerely and with the genuine intention of contributing to the improvement of your services and of our tourism industry overall, so that future guests leave satisfied and with a smile on their faces.

Dear Nikolina M., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. We appreciate your willingness to communicate your concerns, as it allows us to better understand our guests' experiences and improve our services. I would like to express my sincere apologies for the disappointment you encountered regarding our pet policy. It is essential for us to maintain consistency and transparency in applying our hotel policies, and I regret that your experience did not meet these standards. As you noted, while we do have a policy regarding pets, exceptions are sometimes made based on prior arrangements and availability, which can lead to confusion. I understand how distressing it must have been to witness other guests with pets after you had been informed that you could not bring your dog. We strive to create an inclusive environment for all our guests, and I assure you that your feedback will be taken seriously as we review our processes related to pet accommodations. It is our goal to ensure that all guests feel valued and treated equitably, regardless of their circumstances. I also acknowledge your point regarding gestures of goodwill in response to inconveniences; we will consider how best to implement such measures in the future. Your insights are highly valued, and I appreciate your intention to contribute positively to our services and the tourism industry as a whole. I hope that you will consider giving us another opportunity to serve you better in the future. Best regards, Ivana

Customer review rating 5.0/5

Petar M. Families - Confirmed reviews ALL

We had a great stay over here, we will be back again for sure

Dear Petar M., Thank you for taking the time to share your positive experience with us. It brings us great joy to know that you had a wonderful stay at Rixos Premium Dubrovnik. We are delighted that you plan to return, and we look forward to welcoming you back for another memorable visit. Sincerely, Ivana

Customer review rating 3.0/5

Gjoshe Z. Friends - Confirmed reviews ALL

Short of staff

Dear Gjoshe Z., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our accommodations comfortable. However, we regret to learn that you experienced concerns regarding staffing levels. Your insights are invaluable, and we will take them into consideration as we continuously strive to enhance our guest experience. Best regards, Ivana

Customer review rating 5.0/5

Edis K. Couples - Confirmed reviews ALL

Everything great

Dear Edis K., Thank you for taking the time to share your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that everything met your expectations and contributed to an enjoyable stay. Your satisfaction is our top priority, and we hope to welcome you back for another memorable visit in the future. Best regards, Ivana

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Other web-users rate our hotel

  • 1,671 reviews 9.2/10 Location
  • 2,572 reviews 8/10 Room
  • 3,046 reviews 8.8/10 Service
  • 20 reviews 4.5/10 WiFi
  • 1,604 reviews 7.8/10 Food
  • 1,329 reviews 9.3/10 Breakfast
  • 807 reviews 5.9/10 Cleanliness
  • 620 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.