Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 238 reviews

Novotel Cusco - Image 1
Novotel Cusco - Image 2
Novotel Cusco - Image 3
Novotel Cusco - Image 4
Calle San Augustin 239 -, 08002 CUSCO, Peru

Description

Hotel extras

  • Two children aged 16 and under can stay free of charge when sharing a room with their parents.

  • Novotel Cusco is just 5 minutes from downtown Cusco

  • Enjoy the hotel's textile painting exhibition.

  • 6-minute drive to San Pedro Market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Telephone
Fax +51 84 581034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  238 reviews

TripAdvisor Rating  4.3/5  2,336 reviews

Certificate of excellence 2025

Nice hotel and stay

TripAdvisor rating 5.0/5

Travelbug3213 TripAdvisor review

They are extremely accommodating! Had a very nice stay. The breakfast buffet was good and the staff is very nice and helpful. Mayara especially was super helpful during my stay. Would come back!

Dear Travelbug, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

A hotel that really looked after us

TripAdvisor rating 5.0/5

Norry M TripAdvisor review

This is a lovely hotel right in the middle of Cusco and walking distance from all the local attractions. It is maybe 200m from the main plaza. It has an amazing inner courtyard where you can take meals (there is also a restaurant). Our room was great, no noise issues. The staff were outstanding. In the restaurant Mayara R. really looked after us. I have celiac disease but she catered to the issue with enthusiasm. Jean Carlo also made sure that taxis, bags and just about anything else was made very easy. Finally, the woman on the desk, whose name I do not have was outstanding. I had a problem with flights and she helped me get to the right person in the airline on her own phone (mine would not work). She then spoke to the airline to make sure there no language issues when discussing my issue. She was just great. I would definitely recommend this hotel.

Dear Norry M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Customer review rating 2.5/5

Brynner L. G. Y. Couples - Confirmed reviews ALL

Overall, the booking process was easy. I had booked a Standard Room with 1 Double Bed and Sofa Bed. Upon check in, there was only a chair in place of the sofa/sofa bed. I had informed the reception about this but he told me that the sofa is only available for guests with babies or infants.

Dear Brynner L. G. Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

Super friendly and helpful staff

TripAdvisor rating 5.0/5

Stay27846553693 TripAdvisor review

Location of the hotel is very convenient. Staff members are super good, especially Gianella. Family of seven stayed two times in this hotel during our Peru trip

Estimado Stay27846553693, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Juan Tapia Laguna Gerente General Novotel Cusco

Best food and service

TripAdvisor rating 5.0/5

Explore55239014993 TripAdvisor review

Everything was amazing!! Ronaldo at the front desk was very Kind and helpfull, he give us a lot of information about the City and the most important places, also he explain us about the history of the hotel. And in the restaurant Mauricio and Mayara give us and excellent service Experience 10/10!!! Highly recommended

Dear Wong V, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco

In partnership with TripAdvisor

Other web-users rate our hotel

  • 351 reviews 9.7/10 Location
  • 353 reviews 7.2/10 Room
  • 447 reviews 9.1/10 Service
  • 13 reviews 6/10 WiFi
  • 206 reviews 8.4/10 Amenities
  • 170 reviews 8.2/10 Breakfast
  • 155 reviews 8.6/10 Vibe
  • 89 reviews 8.6/10 Cleanliness

Powered by Trustyou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.