Mercure Blackburn Dunkenhalgh Hotel & Spa 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.2/5 356 opiniones

Mejor precio
garantizado
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, Reino Unido

Descripción

Extras del hotel

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Salas de belleza con una amplia gama de tratamientos

Nuestros alojamientos

Localización del hotel

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
Reino Unido

GPS:53.768386, -2.39473

Teléfono
Fax +44 1254 872230

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

CAMEO RESTAURANT

El renombrado restaurante en el Mercure Dunkenhalgh también tiene un sabor fresco gracias al proyecto de renovación. El restaurante Cameo ha sido redecorado de forma elegante para realzar su encanto y ofrecer un ambiente aún más atractivo.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.2/5  356 opiniones

Valoración de TripAdvisor  3.9/5  906 opiniones

Rooms situated near bins! Loud noises till midnight the again at 7:30am

Nota de Tripadvisor 3.0/5

leahwilkinson1999 Valoración certificada de TripAdvisor

Hotel was lovley from what we seen, we went as a part of 6 (3 couples) and was situated in rooms 62/63/64. There was a wedding within the hotel so as expected this was noisy with music which I can accept to a degree however we was next to where the bins are filled and upto midnight on a number of occasions there was loud noises filling the bottle bins meaning we did not get to sleep till early hours of the morning. And then again 7:30am the bins was being filled/ emptied and hear smashing of bottles. We didn’t even stay for breakfast as just wanted to get home for some sleep. Informed the man at reception who apologised and said next time he will write a note to me in a more ‘quiet area’ however not sure will return after this experience.

Dear Leah, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disturbances you encountered during your visit. It is unfortunate that the noise from the bins affected your experience, especially during the night and early morning hours. We understand how important a restful stay is for our guests, and we regret that this aspect did not meet your expectations. Regarding the wedding event, we strive to balance the enjoyment of our guests with the comfort of all staying with us. I appreciate your understanding of the situation, and I will ensure your comments are shared with our team for future considerations. Your feedback is invaluable as we seek to enhance our guests' experiences. We hope you will reconsider and give us another opportunity to provide you with a more pleasant stay in the future. Regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Christmas Party Boogie Bingo experience

Nota de Tripadvisor 3.0/5

Lisa B Valoración certificada de TripAdvisor

I went to the Boogie Bingo Christmas party night with friends. Let’s start with the positive. We booked a room for three people, bed and breakfast for £40 per person, which we all thought was good value for money. Room was spacious, lovely and clean. The customer service at reception/in the bar was really good too. As a party we felt like there was one or two things that would make our night/stay at Dunkenhalgh go from a 3 star to a 5 star. We paid £50 a head for the Boogie Bingo, this included a two course meal and entertainment. Other places we have been to included a three course meal for the same price. Our meal came, it was tiny and barely warm. Two of our group have gluten intolerance, one with a really severe gluten allergy. There was nothing highlighted on our table to show this to the waiter/waitresses. Our meals were just placed down on our table, leaving us with no idea if our meals were gluten free! Not one single member of staff understood the seriousness of someone with a food allergy! The Boogie Bingo was good but went on too long. On a more positive note the drinks weren’t badly priced. The next morning we went down for breakfast, after informing a member of staff of our gluten allergies, she sat us down at the table and told us to just help ourselves! To say we were gobsmacked was an understatement. We complained and the lady handed us an allergen booklet. No explanation on how the food had been prepared. The booklet told us there was gluten free bread so we had to ask for that. A simple explanation from the member of staff would have been helpful! I highly recommend extra training for all staff on food allergies. After breakfast we decided to use the spa. To which we were greeted with you have to pay £30 to use the Spa once you have checked out! This was never explained to us. The lady in the Spa would not let us in. Thankfully reception in the main hotel gave us a card allowing us entry. The Spa changing rooms are run down and in need of a face lift. The Spa itself we really enjoyed. Despite one or two faults, this would not deter us from staying at the hotel and we would ring ahead before arriving for food and make sure our gluten allergy is highlighted to the staff.

Dear Lisa, Thank you for taking the time to share your experience regarding the recent Boogie Bingo Christmas party at Mercure Blackburn Dunkenhalgh Hotel & Spa. We appreciate your positive remarks about the value of your room, its cleanliness, and the customer service you received from our staff. We understand your concerns regarding the meal portions and temperature, as well as the handling of gluten allergies. Your feedback is valuable, and we recognize the importance of clear communication concerning food allergies. We will certainly reflect on your suggestion for additional training for our staff to enhance their understanding and responsiveness. We apologize for any confusion regarding spa access after check-out and are pleased to hear that our reception team was able to assist you. Your comments about the spa facilities have been noted, and we appreciate your candid assessment. Thank you once again for your feedback. We hope to welcome you back in the future and provide an even better experience. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Lovely hotel, Great experience

Nota de Tripadvisor 4.0/5

Lucyj2022222 Valoración certificada de TripAdvisor

Hotel was lovely, room was spacious and clean, slightly too warm as we were above the spa. Tina at breakfast was fantastic, so friendly and welcoming. Nice to see a smiley face so early in the morning! Lenny was also lovely, she was very chatty and genuinely cared. Overall would recommend this hotel, staff have been fantastic.

Dear Lucy, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found the hotel to be lovely and your room spacious and clean. We appreciate your compliments about our staff, particularly Tina and Lenny, who strive to create a welcoming atmosphere for our guests. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Well done (short) Lilly

Nota de Tripadvisor 5.0/5

Jermaine R Valoración certificada de TripAdvisor

Lilly (the short one) the waitress was absolutely great tonight she worked wonders on an absolute manic night she deserves some sort of recognition if management sees this please let her know her hospitality was much appreciated much much appreciated thank you Lilly (tinkerbel). 👍

Dear Jermaine, Thank you for your kind words regarding Lilly's exceptional service during your visit. We take great pride in our staff, and I will ensure that your compliments are passed on to her. It is gratifying to know that her efforts made your evening enjoyable. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

No Hot Water No Heating

Nota de Tripadvisor 2.0/5

carolwT7807XZ Valoración certificada de TripAdvisor

We noticed someone checking the radiators in the room next door. Needless to say our room was cold. I went in search of someone to rectify this. I was told the radiators needed bleeding that’s why no heating 🤨 no not the case at all The corridor was cold too. He came back with a small space heater. Which had to be turned off at night due to the noise. Therefore a cold night. We then noticed no hot water again off I went to the unmanned reception I called the number. No on answered the phone. I asked a waitress to find someone The was eventually rectified at 11.30pm. Not what I’d expect from a nice looking hotel and spa. Not a good visit and do not recommend

Dear Carol, Thank you for taking the time to share your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I sincerely apologize for the inconveniences you faced during your stay, particularly the issues with heating and hot water. It is our goal to ensure that all guests have a comfortable and pleasant experience, and I regret that we fell short in this instance. I understand how frustrating it can be when essential amenities are not functioning properly, especially during your stay. While our maintenance team strives to address such issues promptly, it seems that we did not meet your expectations this time. I appreciate your feedback regarding the unavailability of staff during your attempts to seek assistance, which is an important aspect of our guest service policy. Please be assured that your comments will be reviewed with the team to improve our response times and overall service. Thank you once again for your feedback. We hope to have the opportunity to welcome you back under better circumstances in the future. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 228 opiniones 9.2/10 Ubicación
  • 906 opiniones 6.7/10 Habitación
  • 732 opiniones 8.1/10 Servicio
  • 23 opiniones 3.3/10 Internet
  • 285 opiniones 5.3/10 Limpieza
  • 278 opiniones 6.9/10 Desayuno
  • 222 opiniones 7.9/10 Área de Bienestar
  • 221 opiniones 5.4/10 Relación Calidad/Precio

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.