Sales Condition | ALL Signature

Terms and Conditions ALL Signature

DESCRIPTION OF THE LOYALTY PROGRAM CLUB — SUBSCRIPTION MODALITY

The ALL Signature Club of the loyalty program ALL Accor - is intended to provide any and all Subscribers to enjoy the benefits of the Club, upon payment.
The Club is governed by these General Terms and Conditions of Enrollment (the “CGI-Subscription Modality”). Accor reserves the right to change them at any time. The CGI-Subscription Modality is effective as of the date it is posted online on the Website and is deemed to be accepted without reservation by any member joining through the Website after it is posted. The Club’s applicable CGI-Subscription Modality are those in effect on the day of browsing the Website.
ALL Signature may be terminated by Accor at any time, upon prior notice to subscribers 12 (twelve) months in advance, ensuring, until then, all benefits and advantages until the mentioned period.
Accor may modify the text of this instrument, as well as the value of the plans and their respective benefits provided and disclosed on the website www.allsignature.com.br , provided that it informs the members of such modifications at least 30 (thirty) days in advance by email. If the member does not agree with the modifications introduced, he/she may exercise his/her right to terminate his/her subscription, at no additional cost.

DEFINITIONS

2.1 Accor. Any of the companies located in Brazil that integrate the hotel system led by the Accor Group, which comprises, among others, the SOFITEL, PULLMAN, MGALLERY, GRAND MERCURE, THE SEBEL, MAMA SHELTER, MERCURE, NOVOTEL, SUITE NOVOTEL, ADAGIO, ADAGIO ACCESS, IBIS, IBIS STYLES, MANTIS, SBE and MOVENPICK hotel brands and that benefits from the expertise of Accor S. A. in hotel operation and management under these brands.
2.2 Accor Group. Accor S.A. and/or any company in which Accor S.A. holds, directly or indirectly, capital and voting rights.
2.3 General Conditions of Subscription. These are the conditions and terms necessary to regulate a person's Membership in the Program, their rights and obligations, all reciprocally considered.
2.4 ALL Accor General Conditions of Use. Conditions relating to the use of the Program by its Members, as dated November 6, 2019, and updates, available on all.accor.com.
2.5 Members. Customers who have accepted the Program General Conditions of Membership.
2.6 Subscribers. Customers who have accepted the General Membership Conditions - Subscription Modality.
2.7 Hotelaria Accor Brasil S.A. Brazilian company controlled by Accor S.A. responsible for the administration of the Program and the Club.
2.8 Club. Subscription-based loyalty program aimed at strengthening relationships with customers and accelerating benefits of ALL Accor Program members.
2.9 Reward Points. Points earned by a Member and/or Subscriber, converted into lodging, meals and other services or experiences in the ALL program.
2.10 Status Points. Points that give access to different statuses of the ALL Accor Program.
2.11 Status Nights. Qualifying nights credited to determine or maintain status level within the ALL Accor loyalty programme.
2.12 Luxe & Lifestyle Hotels. Hotels affiliated to SOFITEL, MGALLERY, JO&JOE, FAIRMONT and other luxe & lifestyle brands.
2.13 Premium Hotels. Hotels affiliated to PULLMAN, GRAND MERCURE and other premium brands.
2.14 Midscale Hotels. Hotels affiliated to MERCURE, NOVOTEL, ADAGIO and other midscale brands.
2.15 Economic Hotels. Hotels affiliated to IBIS, IBIS BUDGET, IBIS STYLES and other economic brands.

SUBSCRIPTION CLUB
3.1 Plans. Customers may choose the following plans at the time of joining:
• Essential
• Discover
• Explorer
• Absolute
The plans will have the prices defined and disclosed on the website, each with its respective benefits also disclosed on the website.
3.2 Benefits.
3.2.1 Monthly Status Points. Credit of points that accelerate the evolution of status at ALL Accor. The Club’s Status points follow the loyalty program rule and are valid until December 31 of the calendar year during which they were accumulated, regardless of the member’s category and subscription plan. Points are only credited if the recurring charge is paid successfully.
3.2.2 Monthly Status Nights. Status Nights are night credits that accelerate a Member’s Status progression within the ALL Accor loyalty programme. Status Nights are subject to the ALL Accor programme rules and are valid until December 31 of the calendar year in which they are credited, regardless of the Member’s Status level or subscription plan. Status Nights will only be credited provided that the recurring subscription payment is successfully processed. Status Nights awarded upon subscribing to or renewing an ALL Accor+ or ALL Signature membership are subject to a maximum limit of 30 (thirty) Status Nights, aggregated across all memberships. This limitation does not apply to Status Nights earned through stays, spend, or other qualifying activities.
3.2.3 Monthly Reward Points. Credit of points that can be converted into lodging, meals and other services or experiences in the ALL Accor program. Points are only credited if the recurring charge is paid successfully.
3.2.4 Reward Points Bonus. Every four months paid, the subscriber receives double the Reward points monthly credited by the Club, according to the number of points of each plan. Points are only credited if the recurring charge is paid successfully.
3.2.5 Points that do not expire. Reward points do not expire while your Club membership is in effect.
3.2.6 Free transfer to family and friends. Reward points can be transferred to other ALL accounts free of charge within the annual limit of 30 transfers and 15 different beneficiaries, from the 4th month of subscription.
3.2.7 Partner transfer bonus. When transferring from partners (Smiles, Azul Fidelidade, LatamPass, Livelo, BRB and Esfera), the subscriber earns a 10% bonus in Reward points. This bonus is cumulative with other offers and promotions.
3.2.8 ALL Accor Gift Status. Annual benefit available within the 12-month subscription to the Absolute plan. This benefit can be redeemed after 4 months of active subscription. With the Club, Gold and Platinum subscribers can gift Silver status; Diamond subscribers can gift Gold status. The gifted status will be valid for 365 days.
3.2.9 Early Access to Limitless Experiences. Specific batches with early redemption for Elite Experiences are made available. Receipt of communication does not guarantee redemption. Valid from 01/01/2026, high-value events (50,000 Reward points or more) are prioritized for Diamond and Platinum members. Other packages are available via auction or, if available, to ALL Signature subscribers and other ALL Accor categories. Events up to 49,999 Reward points are made available first to ALL Signature subscribers and then to all members.
3.2.10 Access to exclusive Dream Stay. Dream Stay are daily stays including dining experiences. Some are exclusive to subscribers. The benefit does not generate points.
3.2.11 Access to Pullman Guarulhos Executive Lounge. Subscribers may access the Executive Lounge at Pullman Guarulhos hotel, including transfer service to GRU airport. The Club guarantees 5 accesses per year with companion and children up to 6 years old. Booking must be made 3 days in advance.
3.2.12 Absolute Experiences. Subscribers may enjoy experiences inside and outside hotels. Every 4 months it is possible to schedule a new experience. Higher level unlocks allow access to lower level experiences. The main subscriber must always participate. The benefit does not generate points.
3.2.13 Access to streaming services and apps (Explorer and Absolute plans). Subscribers are entitled to access one application or streaming service. The benefit is exclusive, non-transferable and valid only for active subscriptions linked to Brazilian mobile numbers (+55). One change per month is allowed.

3.3 Point Credit Procedure

3.3.1. The crediting of club points – both Status and Reward – is automatic, via the system, and may take up to 5 (five) calendar days from the payment date. Points are credited monthly, regardless of the payment method (monthly, quarterly or annual). The Reward points bonus is also automatically credited every four months. In addition to the Club, the subscriber can accumulate both Status and Reward points according to the ALL Accor program rules.
3.3.2. The conditions relating to the Program Points Scoring, Conversion and Redemption System are described in the ALL Accor, available on the website https://all.accor.com/br-pt
3.3.3. Any complaint regarding an error or omission by Accor relating to the registration and crediting of points to the Subscriber must be reported for resolution.

3.4 Point Transfer Procedure

3.4.1. Subscribers may transfer their Reward points to any active ALL ACCOR member, with an annual limit of 30 transfers.
3.4.2. The subscriber must contact customer service to indicate the Beneficiary, validate points and provide contact details if required. A validation code may be required via SMS/email, especially for transfers over 20,000 points.
3.4.3. Limited to 15 Beneficiaries per year, registered via customer service.
3.4.4. Both Participant and Beneficiary must have an active ALL Accor account not suspended or terminated.
3.4.5. The subscriber has 5 business days to cancel the transfer. After this period, cancellation is not possible.
3.4.6. Transferred points do not allow status upgrade and follow the validity rules of Reward points.
3.4.7. This benefit can be used after 4 months of subscription.

3.5 Payment of subscription

3.5.1. The subscriber will pay according to the chosen plan and modality.
3.5.2. At joining, the first installment is charged for activation.
3.5.3. Payment is by credit card with automatic renewal unless cancelled. Options include:
- Monthly recurring: monthly charge
- Quarterly in advance: every 3 months charge
- Quarterly in installments: up to 3 monthly installments
- Annual in advance: yearly charge
- Annual installment: up to 12 monthly installments
3.5.4. Subscriptions after the 28th adjust renewal to end of following month (28–31 depending on calendar).
3.5.5. Right of withdrawal (7 days) applies under article 49. Refunds reverse points. Not applicable on renewals.
3.5.6. Refund eligibility only applies if benefits were not used.
3.5.7. Refund processing may take up to 60 days (up to two billing cycles).
3.5.8. Payment failure triggers retry attempts at 5, 10, 15 and 20 days. If not regularized, subscription is cancelled. Points remain pending during this period.
3.5.9. Renewal date cannot be changed.

GENERAL CONDITIONS
4.1 Subscription. Membership will be via the Club website, at any time.
4.1.1. Membership in the Club must be unique and exclusive to each individual, and the ALL Accor loyalty program does not allow more than one account per member. In the event of excess subscriptions, these may be canceled without affecting the accumulation of benefits between accounts.
4.1.2 Duration. The Subscriber's Membership in the Club will continue as long as payments for the contracted period are approved.
4.2 Communication. Unless otherwise provided for in this document, any communications, notifications or notices must be made in writing.
If to Accor: send an email to customercare@accor.com
4.3 Default and Termination. Violation of any provisions of these General Membership Conditions or improper use of the Club will be subject to notification, with a deadline of no less than 30 (thirty) days to remedy the violation.
4.4 Applicable Law. These General Conditions of Subscription will be interpreted in accordance with the laws of Brazil.
4.5 Dispute Resolution. After contacting Customer Service, and in case of no resolution within 60 (sixty) days, the subscriber may resort to mediation under the ALL Accor General Conditions of Use.
4.6 Changes to the Terms. Accor reserves the right to change, suspend or terminate this benefit at any time, with up to 30 days’ notice whenever possible. Changes will be communicated via email and/or official website.
4.7 Limitation of Liability. Accor is not responsible for:
1. Unavailability of experiences for reasons beyond its control;
2. Cancellations due to weather, operational issues or force majeure;
3. Indirect damages, loss of profits or civil liability resulting from use of experiences;
4. Force majeure events (pandemics, natural disasters, strikes, etc.), which exempt both parties from liability while in force.
4.8 Customer Service Channel. Questions and requests should be directed to: customercare@accor.com
Last update: December/2025
PARA CONSULTAR OS TERMOS E CONDIÇÕES EM PORTUGUÊS, CLIQUE AQUI

Annex I – TERMS AND CONDITIONS OF ABSOLUTE EXPERIENCES FOR ALL SIGNATURE SUBSCRIBERS

1. Benefit Exclusivity. Absolute Experiences are an exclusive benefit for Absolute plan subscribers. Use of the benefit is subject to maintaining an active subscription and paying in full.
2. Eligibility Criteria. For subscribers to be eligible for the benefit, they must:
• Have an active Absolute plan at the time of scheduling the experience;
• Have completed at least 4 months of subscription to the Absolute plan;
• Have paid up to date at the time of requesting the experience;
• Have accepted the Terms & Conditions of ALL Signature and these experiences.
3. Availability of Experiences. Subscribers may enjoy Absolute Experiences at Accor hotel units or partner establishments, depending on availability on the platform: https://www.allsignature.com.br/experiencias-absolute.
4. Experience Categories. Every four (4) months, the subscriber may schedule a new experience according to the levels available:
(i) Level 1 after 4 months;
(ii) Level 2 after 8 months;
(iii) Level 3 after 12 months.
Release and Validity. Once released, experiences remain valid for up to 1 year from the release date. After this period, they expire automatically with no reactivation or compensation.
5. Use of Experiences. Subscribers may use experiences equal or lower than their level:
(i) Level 3 allows Levels 1, 2, 3;
(ii) Level 2 allows Levels 1, 2;
(iii) Level 1 allows Level 1.
6. Usage Confirmation. Usage is counted after booking request and confirmation by the hotel. Experiences may include companions or family, as defined per experience.
7. General Use Rules. Experiences do not generate points. The subscription holder must participate. Transfer, sale or assignment is prohibited. Active subscription required.
8. Scheduling Procedure. Scheduling must be done exclusively via https://www.allsignature.com.br/experiencias-absolute.
9. Scheduling Confirmation. Subject to availability, valid payment status, and compliance with conditions.
10. Confirmation Timing. Confirmation emails are sent within up to 5 business days, in order of request.
11. Cancellation and Withdrawal Policy. Cancellation is allowed if:
(i) within 7 days after scheduling (CDC Art. 49), and
(ii) at least 72 hours before the experience date.
Otherwise, the experience is considered used.
12. Cancellation Request. Must be done via platform or email customercare@accor.com.
13. Non-transferability. Experiences are personal and non-transferable. Commercial use or transfer is prohibited.
14. Use of Image. The Member authorizes HOTELARIA ACCOR BRASIL S.A. to use their image for advertising, commercial and event purposes, in any media, indefinitely, including adaptation and reproduction.
15. Conduct Rules. Experiences take place in exclusive areas. Discriminatory or inappropriate behavior is not tolerated and may result in removal without refund.
16. Changes to Terms. Accor may change, suspend or terminate benefits with up to 30 days’ notice, communicated via email or website.
17. Limitation of Liability. Accor is not responsible for:
• Unavailability of experiences;
• Weather/operational cancellations;
• Indirect damages or loss of profit;
• Force majeure events (pandemics, strikes, disasters).
18. Customer Service Channel. customercare@accor.com
Annex II:
TERMS AND CONDITIONS OF LIMITLESS EXPERIENCES ALL ACCOR FOR ALL SIGNATURE SUBSCRIBERS
1 Redemption confirmation is subject to ticket availability, payment confirmation and compliance with the requirements set forth in this term.
2 When requesting redemption, you will be notified within 3 business days whether your request has been approved or rejected. You can track your requests in your profile on the website and by email. Once the request has been approved, you will receive a confirmation email from our redemption platform to fill in your access details. Maximum of 1 redemption allowed per ALL program member per experience, subject to cancellation of excess redemptions. Duplicate redemptions or exceeding the maximum of one redemption per ALL member, whether through early redemption on this website dedicated to ALL Signature subscribers or through ALL redemption on the Limitless Experiences website, will be subject to cancellation.
3 When requesting redemption through the platform, you agree to the immediate debit of the points corresponding to the experience from your account. The redemption request indicates your real intention to attend the redeemed event. The requirements for confirming the redemption are: a current and active ALL Signature subscription account in the plans (Discover, Explorer or Absolute), total points required for redemption available in your account at the time of the request, ticket availability at the time of request.
4 In case of cancellation, the ticket may be canceled with a full refund of the redemption value only within 7 calendar days after the redemption request, in accordance with Art. 49 of the Consumer Defense Code, provided that it does not exceed 72 hours before the event and/or show, under penalty of loss of the total value of points paid.
5 Valid from 01/01/2026: Limitless Experiences rule for high-end events valued at 50,000 Reward points or more (such as Formula 1, Carnival, and others): events within this point range are made available exclusively or with priority to Diamond and Platinum members. All other packages within this category are offered through auctions on the Limitless Experiences website, open to all members of the program. If there are remaining spots, redemptions may be made available, at the organizer’s discretion, to ALL Signature customers and to other ALL Accor categories, with no guarantee of availability. Events valued at up to 49,999 Reward points are made available in advance to ALL Signature subscribers on the Experiences Hub and, subsequently, to all ALL Accor members on the Limitless Experiences website.
6 Cancellations requested more than 7 days after submitting the experience request on the ALL Signature Experiences Hub (https://www.allsignature.com.br/experiencias) are not eligible for refunds.
7 Cancellations must be requested exclusively by email at EXPERIENCIASALL-BR@accor.com, and the points will be recredited to the member’s account within up to 20 days after the refund request.

Annex III:
TERMS AND CONDITIONS FOR USE OF PULLMAN GUARULHOS EXECUTIVE LOUNGE

1. Benefit Exclusivity
  Access to Pullman Guarulhos Executive Lounge is an exclusive benefit for subscribers to the Explorer and Absolute plans. Use of the benefit is subject to maintaining an active subscription and paying in full.
1. Availability and Access
  Subscribers who benefit from the benefit may use the Executive Lounge according to their interests and the availability shown on the platform: https://www.allsignature.com.br/lounge-executivo.
1. Opening Hours
  The Executive Lounge is available for use daily, from 6:30 a.m. to 10 p.m., offering:
  (i) Breakfast service: from 7 a.m. to 10 a.m.;
  (ii) Happy hour: from 7 p.m. to 9 p.m.
1. Access Limits and Companions
  The Absolute plan guarantees subscribers five (5) accesses to the Executive Lounge per subscription year. Access is only valid during the current period of each subscription year and, if not used, expires at the end of this period, with no possibility of accumulation for the following year. With each access, the subscriber may benefit from:
  (i) One (1) adult companion; and
  (ii) Up to three (3) children up to six (6) years of age.
  Appointments must be made at least three (3) business days in advance.
1. Children's Policy
  Children over the age of six (6) are considered to be in the same category as adults, and therefore consume an additional benefit of access to the Executive Lounge.
1. Procedure for Requesting Access
  Requests for use of the Executive Lounge must be made exclusively through the official platform: https://www.allsignature.com.br/lounge-executivo. Requests made by any other means will not be considered valid.
1. Request Confirmation
  Confirmation of access is subject to:
  (i) availability of the Executive Lounge at the hotel;
  (ii) validation of subscription payment; and
  (iii) full compliance with the conditions set forth in these Terms.
1. Confirmation emails will be sent to the subscriber, in the order in which requests are received, within a period of up to three (3) business days. Use of the Lounge will only be granted upon receipt of said confirmation.
1. Cancellation and Withdrawal Policy
  In the event of withdrawal, the subscriber may cancel the request, with return of the right to access for later use, provided that:
  (i) the request for cancellation is made within seven (7) calendar days after redemption, in accordance with Art. 49 of the Consumer Defense Code; and
  (ii) it does not exceed the limit of seventy-two (72) hours in advance of the date initially scheduled for use of the Lounge.

If the cancellation does not meet the above criteria, or in the event of no-show without prior cancellation, access will be considered as used, and no refund, return or subsequent reuse by the subscriber will be possible.
1. Cancellation Request
  Cancellation must be requested exclusively through the Executive Lounge platform: https://www.allsignature.com.br/lounge-executivo , in the specific request section, or by email: customercare@accor.com. Cancellations made by any other means will not be considered valid.
1. Non-transferability and Prohibition of Commercialization
  The right to access the Executive Lounge is personal and non-transferable, and the presence of the subscriber is essential to enjoy the benefit. The commercialization, assignment or transfer of the access to third parties is expressly prohibited. Failure to comply with this rule may result in the application of applicable penalties, at Accor's sole discretion.
1. Use of the Member's Image
  • The Member authorizes, free of charge, the company HOTELARIA ACCOR BRASIL S.A., to use his/her image, directly or not, in whole or in part, and exclusively, as it was captured or not, for all purposes, particularly for advertising, commercial and/or event purposes. The rights granted over the image include the right to reproduce and communicate it to the public in any medium, book, newspaper, periodical, flyer, brochure, catalog, guide, diary, display, game, postcard, photocopy, microfiche, microfilm, in any form of electronic, digital or video edition, on CD-Rom, CD-I, photo CD, DVD, Internet, Intranet, cell phone, for any form of broadcasting such as cinema, hertzian television, satellite, cable operator, digital terrestrial TV, as well as, in general, in any other medium or process that exists or may exist in the future.
  • This authorization also applies to the adaptation, integration and broadcasting of the image, in whole or in part, in any audiovisual or multimedia work.
  • The Member also consents to his/her image being associated with a text or comment, provided that these do not present a degrading, defamatory, offensive or, in general, devaluing or pejorative nature. This authorization will be valid for an indefinite period, and the exploration and use of the rights referred to in this instrument may be carried out directly by ACCOR and/or by any company for which the company deems it useful or to which it assigns the benefit of this authorization.
1. ALL experiences take place in an exclusive area reserved for our valued customers. ALL Accor strongly rejects any form of discriminatory behavior, whether in relation to gender (gender identity and expression), sexual orientation, disability, physical appearance, race, age, origin or religion. Under no circumstances will the harassment of participants at our events be tolerated. Inappropriate behavior due to excessive consumption of drinks and/or other substances that alter a person's perception and behavior, and which may cause discomfort to other event participants, may result in a warning or even an invitation to leave the venue, without the right to a refund of the points redeemed for the experience. If you feel harassed, uncomfortable or notice someone in such a situation, or if you have any concerns related to this topic, do not hesitate to contact our responsible team, who will be present at the event duly identified and ready to take the necessary measures.
1. Changes to Terms
  Accor reserves the right to change, suspend or terminate this benefit at any time, with up to 30 days' notice, whenever possible. Changes to the terms will be communicated via email and/or official website.
1. Limitation of Liability
  Accor is not responsible for:
  • Unavailability of experiences for reasons beyond its control;
  • Cancellations caused by weather, operational factors or force majeure;
  • Indirect damages, loss of profits or any civil liability resulting from the use of the experiences.
  Acts of God or force majeure (pandemics, natural disasters, strikes, among others) exempt both parties from liability for unfulfilled obligations, while they are in force.
1. Customer Service Channel
  Questions and requests should be directed to the official customer service channel: customercare@accor.com

Annex IV:
TERMS AND CONDITIONS FOR ACCESS TO STREAMING AND APPS WITH ALL SIGNATURE EXPLORER AND ABSOLUTE PLAN SUBSCRIPTIONS

1. Benefit Exclusivity
  Access to streaming services and apps through ALL Signature is an exclusive benefit for those who subscribe to the Explorer and Absolute plans. To use this benefit, your subscription must be active and your payments must be up to date.
1. Eligibility Criteria
  To use this benefit, you must:
  • 2.1. Have an active ALL Signature Explorer or Absolute plan when accessing the included streaming service or app.
  • 2.2. Be up to date with your ALL Signature payments at the time of using the benefit.
  • 2.3. Hold a valid mobile phone number with Brazil’s international dialing code (+55). Subscriptions linked to numbers that do not meet this requirement shall not be eligible for the activation of streaming and application benefits.
  • 2.4. Have accepted the ALL Signature Terms and Conditions and the specific Terms and Conditions for this benefit.
1. Benefit Availability
  You can choose and use one of the available streaming services or apps. The options are available on the platform: https://www.allsignature.com.br/streamings. The apps catalog may change over time.
1. Using the benefit
  • 4.1. Subscribers may use the benefit and access the apps available on the website: https://www.allsignature.com.br/streamings.
  • 4.2. You can choose one (1) app or streaming service from the catalog. You can change the app you choose on the first day of each month. This app change can only be made once per month.
  • 4.3. Requests made by any other means will not be considered.
  • 4.4. Using this benefit will not result in points being spent or accrued.
  • 4.5. Access is for exclusive use of the subscription holder. Sharing or granting this access to others is prohibited. To use this benefit, your subscription must be active and payments must be up to date.
1. Confirmation of Use
  You can confirm the use of the benefit and the change of the chosen app in the "Streamings and APPS" section of the website: https://www.allsignature.com.br/streamings.
1. About the streamings
  6.1. Disney+: Access to the Disney+ Standard plan without ads.
  6.2. PK Learning: Access to the monthly plan.
  6.3. NBA: Access to NBA League Pass – available for use until 12/31/2025
  6.4. Zen: Monthly access.
  6.5. Smart Content: Monthly access.
  6.6. Kaspersky Plus: Access to the Premium plan.
  6.7. Queima Diária [Daily Burn]: Monthly access.
  6.8. Sky+ Light Globo with Amazon Prime: Monthly access.
  6.9 HBO Max: monthly access.
  6.10. Producer or Producers: company that produces digital products and services such as streaming services, entertainment or information content, software, audiobooks, ebooks, security and parental control services, etc., and that authorizes ALL Signature to make its products available via Playhub.
1. Non-transferability and Prohibition of Commercialization
  The right to use the streaming services and apps belongs to the subscription holder and is non-transferable. Selling, assigning, or passing on these benefits to others is prohibited. Failure to comply with this rule may result in penalties to your subscription, as appropriate.

1. Your Responsibilities as a User
  By using the available apps and streaming services, you agree to:

• 8.1. Lawful and Personal Use: Use the apps and streaming services legally, ethically, and only for your personal use, following the rules of these Terms and the conditions of use for each app (which are defined by the Producers).

• 8.2. No Sharing Access: Do not share your access data or allow unauthorized persons (other than members of your household/family, as per the rules for each app) to use the apps. Access is personal and non-transferable.

• 8.3. Respect for Intellectual Property: Do not copy, reproduce, distribute, transmit, display, sell, license, or otherwise use the content of streaming services and apps without the Producers' authorization. This includes not using tools to make the content available to more users than permitted, which could lead to accusations of piracy or copyright infringement.

• 8.4. No Security Violations: Do not attempt to circumvent, disable, or otherwise disrupt the security systems of the ALL Signature apps, streaming services, or Experiences platform.

• 8.5. Truthful Information: Provide accurate and truthful information when registering and keep your information up to date.

• 8.6. Reporting Irregularities: If you notice any incorrect or unauthorized use of your account or apps, notify ALL Signature immediately.

1. Changes to Services and Content
  • 9.1. Content Portfolio: ALL Signature may change its app catalog at any time. This means that an app or streaming service may be added, removed, have its content or price changed, or even be discontinued, often with little prior notice. In such cases, customers shall be provided with a prior notice of 60 days.

• 9.2. Content Removal: If an app or streaming service is removed from the catalog, the ALL Signature team will notify you, and you must stop using it and remove any reference to it in your media that violates the terms and conditions of the platform that made it available.

• 9.3. Impact of Changes: These changes do not entitle you to compensation or a refund, nor do they alter the cancellation rules of your contract with ALL Signature.

1. Intellectual Property
  • 10.1. Producers' Rights: The rights to the apps and their content, such as copyrights, trademarks, and patents, are exclusive to the Producers. By using the benefit, you only receive permission to access this content, without becoming its owner.

• 10.2. Intellectual Property Complaints: If you have any complaints about intellectual property rights related to the apps, you should contact the Producers directly. ALL Signature is not responsible for cases of copyright or intellectual property infringement caused by the Producers.

1. Privacy and Data Protection
  • 11.1. Personal Data Collection: For you to use the apps, ALL Signature needs to collect your personal data. This includes, for example, your name, CPF (Brazilian taxpayer ID), email address, and cell phone number, depending on the app.

• 11.2. Purpose of Processing: We use your data only to: register you and allow you to access the platform; ensure you can use the apps; manage your account and preferences; and comply with laws and regulations.

• 11.3. If you would like to learn more about ALL Signature's technical protection measures for your data, as well as access contact information to exercise your rights, please visit the Data Protection Policy at https://all.accor.com/a/ptbr/information/data-protection.html.

1. Changes to Terms
  Accor may change, suspend, or terminate this benefit at any time. If there are any changes to the Terms, we will notify you by email and/or on the official website, at least 30 days in advance, whenever possible.

1. Limitation of Liability
  Accor will not be responsible for:
  • 13.1. Factors beyond Accor's control that cause the unavailability of benefits.
  • 13.2. Cancellations caused by weather, operational problems, or force majeure.
  • 13.4. In cases of force majeure or unforeseeable events (such as pandemics, natural disasters, strikes, among others), neither party will be responsible for failure to fulfill its obligations during these events.

1. Customer Service Channel
  For questions or requests, please contact our official customer service channel: customercare@accor.com

Terms and Conditions ALL Signature

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