1. DESCRIPTION OF THE LOYALTY PROGRAM CLUB — SUBSCRIPTION MODALITY

 

The ALL Signature Club of the loyalty program ALL - Accor Live Limitless - is intended to provide any and all Subscribers to enjoy the benefits of the Club, upon payment.

 

The Club is governed by these General Terms and Conditions of Enrollment (the “CGI-Subscription Modality”). Accor reserves the right to change them at any time. The CGI-Subscription Modality is effective as of the date it is posted online on the Website and is deemed to be accepted without reservation by any member joining through the Website after it is posted. The Club’s applicable CGI- Subscription Modality are those in effect on the day of browsing the Website.

 

ALL Signature may be terminated by Accor at any time, upon prior notice to subscribers twelve (12) months in advance, ensuring, until then, all benefits and advantages until the mentioned period.

 

Accor may modify the text of this instrument, as well as the value of the plans and their respective benefits provided and disclosed on the website www.allsignature.com.br as long as it notifies the holders of such changes at least ninety (90) days in advance by email. If a member is not in agreement with the changes introduced, they may exercise their right to terminate their subscription, at no additional cost.

 

2. DEFINITIONS

2.1. Accor. Any of the companies located in Brazil that integrate the hotel system led by the Accor Group, which comprises, among others, the SOFITEL, PULLMAN, MGALLERY, GRAND MERCURE, THE SEBEL, MAMA SHELTER, MERCURE, NOVOTEL, SUITE NOVOTEL, ADAGIO, ADAGIO ACCESS, IBIS, IBIS STYLES, MANTIS, SBE and MOVENPICK hotel brands and that benefits from the expertise of Accor S. A. in hotel operation and management under these brands.

 

2.2. Accor Group. Accor S.A. and/or any company in which Accor S.A. holds, directly or indirectly, capital and voting rights.

 

2.3. General Conditions of Subscription. These are the conditions and terms necessary to regulate a person’s Membership to the Program, their rights and obligations, all reciprocally considered, as defined, detailed and set out below.

 

2.4. ALL - Accor Live Limitless General Conditions of Use. These are the conditions regarding the use of the Program by its Members, as dated November 6, 2019, and their subsequent updates from time to time at the discretion of the Accor Group, made available on the website all.accor.com.

 

2.5. Members. Customers who have accepted the Program General Conditions of Membership.

 

2.6. Subscribers. Customers who have accepted the General Conditions of Membership – Subscription Modality.

 

2.7. Hotelaria Accor Brasil S.A. Brazilian company controlled by Accor S.A. located in France, responsible for the administration of the Program and the Club.

 

2.8. Club. The subscription-based loyalty program aimed at strengthening relationships with the customers of Accor Group, as well as accelerating the benefits of members of the ALL Program.

 

2.9. Reward Points. Points earned by a Member and/or Subscriber, converted into stays, meals and other services in the hotel network or for redemption of experiences in the ALL program, according to the chosen plan, as defined in the ALL General Terms of Use.

 

2.10. Status Points. Points earned by a Member and/or Subscriber, which give him/her access to the different statuses of the ALL Program, as defined in the ALL General Terms of Use.

 

2.11. Luxe & Lifestyle Hotels. Hotels affiliated to SOFITEL, MGALLERY, JO&JOE, FAIRMONT and other brands that ACCOR considers to be luxe and lifestyle.

 

2.12. Premium Hotels. Hotels affiliated to PULLMAN, GRAND MERCURE and other brands that ACCOR considers to be premium.

 

2.13. Midscale Hotels. Hotels affiliated to MERCURE, NOVOTEL, ADAGIO and other brands that ACCOR considers to be midscale.

 

2.14. Economic Hotels. Hotels affiliated to IBIS, IBIS BUDGET, IBIS STYLES and other brands that ACCOR considers as economic.

 

3. SUBSCRIPTION CLUB

3.1. Plans

Customers may choose the following plans at the time of joining:

• Essential
• Discover
• Explorer
• Absolute

 

The plans will have the prices defined and disclosed on the website, each with its respective benefits also disclosed on the website, and according to the definitions below:

 

3.2. Benefits

3.2.1. Monthly Status Points: credit of points that accelerate the evolution of status at ALL. The Club’s Status points follow the loyalty program rule and are valid until December 31st of the calendar year during which they were accumulated, regardless of the member’s category and subscription plan. Points are only credited if the recurring charge is paid successfully.

 

3.2.2. Monthly Reward Points: credit of points that can be converted into stays, meals and other services in the hotel chain or for redemption of experiences in the ALL program. Points are only credited if the recurring charge is paid successfully.

 

3.2.3. Reward Points bonus: every four months paid, the subscriber receives double the Reward points credited by the Club, according to the number of points of each plan. Points are only credited if the recurring charge is paid successfully.

 

3.2.4. Points that do not expire: While the subscription to the Club is active, Reward points do not expire.

 

3.2.5. Free transfer to family and friends: Reward points can be transferred to other ALL accounts free of charge within the annual limit of 30 transfers and 15 different beneficiaries, from the 4th month of subscription. Transfer rules are available in item 3.4. The benefit can only be used while the subscription is active.

 

3.2.6. Partner Transfer bonus: when transferring from partners (Smiles, Azul Fidelidade, LatamPass, Livelo, BRB and Esfera), the subscriber earns a 10% bonus in Reward points. This bonus is cumulative with other offers and promotions that may be announced. The ALL Signature transfer bonus is credited at the same time as the points transferred from the partner, with a specific reference, and not together with the bonus from other promotions.

 

3.2.7. ALL Status Gift: annual benefit available after 4 months of subscription in the Absolute plan and tied to the Subscriber’s category in the ALL program without overlapping the benefit already offered for ALL’s higher categories. With the Club, a subscriber in Gold status and Platinum status is entitled to gift one Silver status; a subscriber in Diamond status is entitled to gift one Gold status. The benefit can only be used while the subscription is active and the gifted status will be valid for 365 days.

 

3.2.8. Early access to Limitless Experiences: specific lots will be available with early redemption to Elite Experiences (entertainment-related experiences such as concerts and other events, which may be redeemed with Reward points). The customer will receive advance lot redemption communication via email with redemption instructions. Receiving communication and filling out the form does not guarantee redemption. The benefit can only be used while the subscription is active.

 

3.2.9. Access to exclusive Dream Stay: Dream Stays are stays at hotels that, in addition to lodging, include dining experiences such as dinner, picnic, among others and/or other experiences. Some of these Dream Stays will be available only to subscribers. The benefit can only be used while the subscription is active.

 

3.2.10. Access to the Pullman Guarulhos Executive Lounge: Beneficiary subscribers will be able to enjoy the comfort and refreshments of the Executive Lounge at the Pullman Guarulhos hotel and have a transfer service to GRU airport. To use this benefit, you must request it through an appointment. The club guarantees, per year, 5 accesses to the lounge with the right to one adult companion and three children up to 6 years old. Appointments must be requested three days in advance. The benefit can only be used while the subscription is active.

 

3.2.11. Absolute Experiences: subscribers can enjoy experiences inside and outside our hotels according to their interest and availability on the platform. Every 4 months it is possible to schedule a new experience, according to the levels released on the scheduling platform. The experiences can be individual, with a companion or with family, but the Club’s main subscriber must always participate, and it is not possible to outsource it to someone else. The benefit can only be used while the subscription is active.

 

Benefits may be subject to changes, which will be available on the website.

 

3.3. Points Registration Procedure

3.3.1. The crediting of club points – both Status and Reward – is automatic, via the system, and may take up to five (5) calendar days from the payment date. Points are credited monthly, regardless of the form of payment (monthly, quarterly or annual). The Reward points bonus is also automatically credited every four months. In addition to the Club, the subscriber can accumulate both Status and Reward points according to the ALL program rules.

 

3.3.2  The conditions relating to the Program Points Scoring, Conversion and Redemption System are described in the ALL - Accor Live Limitless General Conditions of Use, available on the website https://all.accor.com/br-pt

 

3.3.3.  Any complaint regarding an error or omission by Accor relating to the registration and crediting of points to the Subscriber must be reported for resolution.

 

3.4 Points Transfer Procedure

3.4.1. Subscribers to the plans that contemplate such benefits may transfer their Reward points to any active ALL - ACCOR LIVE LIMITLESS member (hereinafter “Beneficiary(ies)”), with an annual limit of 30 transfers.

 

3.4.2. To do so, the subscriber must contact customer service to indicate the identity of the Beneficiary, validate the number of points to be transferred and, if necessary, provide his/her telephone number and email address to receive a validation code. The subscriber must provide the validation code he/she received by SMS and email to each Beneficiary and for any transfer over 20 000 points.

 

3.4.3. It is limited to 15 Beneficiaries per year, who need to be registered via customer service.

 

3.4.4. The Participant and Beneficiary must each have an active ALL - ACCOR LIVE LIMITLESS account, which means that said account must not be in a Suspension Period (as defined in the general conditions of the ALL - ACCOR LIVE LIMITLESS program), terminated or purged.

 

3.4.5. The subscriber has a period of 5 business days from the transfer date to exercise his/her right to terminate the transfer of points, without reason or penalty, on the condition that the totality of the ALL - ACCOR LIVE LIMITLESS points transferred may be deducted from the Beneficiary’s account. After this 5-day period, the points transfer may not be canceled.

 

3.4.6. The transferred points do not allow the ALL - ACCOR LIVE LIMITLESS member to access a higher status. The transferred points have the same point validity conditions as the beneficiary's Reward points.

 

3.4.7. This benefit can be used after 4 months of subscription to plans covered by this benefit.

 

3.5. Monthly Fee Payment

3.5.1 For the ALL Signature Club, the subscriber will pay the value according to the plan and modality chosen.

 

3.5.2. At the time of joining, the subscriber will be charged the amount of the first installment for activation of membership in the ALL Signature.

 

3.5.3. The subscription payment is by credit card and the renewal will automatically be made if the subscriber does not request cancellation of the ALL Signature subscription. The options available are:

(i) Monthly recurring payment: in this mode, the debit to the credit card will occur monthly in the respective amount of the monthly fee and plan chosen by the subscriber; (ii) Quarterly cash plan: in this mode, the debit to the credit card will occur every three months in the respective amount of the quarterly fee and plan chosen by the subscriber; (iii) Annual cash plan: in this mode, the debit to the credit card will occur annually in the respective amount of the annual fee and plan chosen by the subscriber.

 

3.5.4. For subscriptions after the 28th day of the month, the renewal date and points credit will adjust to the last day of the following month.

 

3.5.5. According to article 49 of the Protection Code, a subscriber may withdraw from this instrument within seven (7) days from the date of joining the ALL Signature or requesting a change of plan. If this right of withdrawal is exercised by the Subscriber, any amounts paid, for any reason, during the cooling- off period, will be refunded and the points credited by the Club will be reversed. For renewal payments, the Law of Regret does not apply.

 

3.5.6. The right of regret for cancellation and refund is only eligible for subscribers who have not exercised the benefits granted by the Club.

 

3.5.7. After a refund request is made via the system, the reversal may take up to 30 days to appear on the former subscriber's card statement.

 

3.5.8. If there is a problem with payment when renewing the subscription, the billing rule provides four more attempts: five (5) days later, ten (10) days later, fifteen (15) days later and twenty (20) days after the original date. The subscriber is notified of the attempts by email and WhatsApp if they have an active number, during this period the crediting of points remains pending. If the situation is not regularized until the last attempt, the Club subscription is canceled, and a new subscription will be necessary to obtain the benefits again. The billing rule deadline must be respected without trying to advance a payment.

 

3.5.9. The plan renewal (and payment) date cannot be changed.

 

3.5.10. For requests to cancel the ALL Signature subscription, the subscriber may resort to the account settings or, further, contact the specific channel for this purpose [customercare@accor.com]. The options are: immediate cancellation and cancellation requested at the end of the period, in which cancellation is scheduled for the day before the next payment renewal.

 

3.5.11. In General Conditions of Membership, the Subscriber may terminate their relationship with the Club at any time. However, if membership is part of a promotional offer, there may be a grace period attached.

 

3.5.12. In cases of chargeback, the subscription is canceled immediately and the points are reversed. If points have been used, the ALL account may be suspended.

 

3.5.13. Once a subscription is canceled, it is not possible to recover the benefits granted when subscribing again.

 

3.6. Change of plans

3.6.1 The subscriber is allowed to change the plan and frequency if it is in their interest.

 

3.6.2. In cases of plan upgrades, that is, selecting a plan above the current one, the subscriber will be charged the difference in value between plans at the time of the change and the difference in points will be credited. The renewal date remains the subscription date and does not change with a change of plan.

 

3.6.3. In cases of plan downgrade, that is, selecting a plan below the current one, the change will be processed at the next scheduled recurrence, with the charge amount and points credit corresponding to the new plan.

 

3.6.4. In the event of a plan change, the calculation of the Reward points bonus takes into account the number of months in each plan within the four-month period, with the bonus being proportional to the period in which the Subscriber remained in each of the plans.

 

3.6.5. In case of frequency change when the current plan is quarterly and annual, the Subscriber must request it in advance before the renewal date of their plan.

 

4. GENERAL CONDITIONS

4.1. Subscription. Membership will be via the Club website, at any time.

4.1.1. Subscription’s membership must be unique and exclusive to each individual, just as the ALL Loyalty Program does not allow more than one account per member. In case of excess subscriptions, they may be subject to cancellation without the accumulation of benefits among accounts.

 

4.1.2. Duration. The Subscriber's Membership in the Club will last as long as payments for the contracted period are approved.

 

4.2. Communication. Except as otherwise provided herein, any communications, notifications, or notices concerning these General Conditions of Subscription and/or the Program, herein provided, must be made in writing and addressed as follows: If to Accor: send email to [customercare@accor.com]

4.3. Default and Termination. The violation of any of the provisions of these General Conditions of Subscription and/or the improper and/or inadequate use of the Club, by any of the parties, their employees, agents, among others, and the breach of the ALL - Accor Live Limitless Commitment Term will be subject to notification, from the innocent party to the infringing party, with the establishment of a deadline, not less than thirty (30) days to solve the violation.

 

4.4. Applicable Law. Accor and the Owner expressly agree that these General Conditions of Subscription will be interpreted in accordance with the laws of Brazil.

 

4.5. Dispute Resolution: After informing Accor’s Customer Service to try to resolve the dispute amicably, and in case of a negative response or no response within sixty (60) days from the information, the subscriber may resort to the mediation procedure provided for in the ALL - Accor Live Limitless General Conditions of Use.

 

 

*Last updated: October/2024

 

 

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