Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 474 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  474 reviews

TripAdvisor Rating  4.3/5  356 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Subandi S. Families - Confirmed reviews ALL

Very pleasant and spacious room with friendly staff service from security in front, FO, F&B to housekeeping.

Dear Mr. Subandi S., Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our spacious accommodations and the attentive service provided by our staff across various departments. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Sentot Lasiyanto

Customer review rating 4.0/5

Goh S. S. P. Business - Confirmed reviews ALL

Very nice

Dear Goh s. s. P., Thank you for your positive feedback. We are delighted to hear that you had a good stay and found our services satisfactory. Your kind words motivate our team to continue delivering exceptional hospitality. Best regards, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Rudi S. Business - Confirmed reviews ALL

Everything was good ... as usual

Dear Mr. Rudi S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

Robin E. Families - Confirmed reviews ALL

As a gold member, i got fruit slices as complimentary but unfortuantely didn't get the chance for room upgrade. Overall, Nice Service from the staff and good choice to stay in Pekanbaru.

Dear Mr. Robin E., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. We are pleased to hear you enjoyed the service provided by our staff. We appreciate your feedback regarding the room upgrade and will take it into consideration for future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

M A. S. Couples - Confirmed reviews ALL

Goog hotel

Dear Mr. M A. S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

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Other web-users rate our hotel

  • 109 reviews 9.4/10 Location
  • 222 reviews 7.9/10 Room
  • 223 reviews 8.9/10 Service
  • 9 reviews 6.7/10 WiFi
  • 104 reviews 7.5/10 Cleanliness
  • 93 reviews 8.2/10 Breakfast
  • 66 reviews 6.6/10 Amenities
  • 19 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.