Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.2/5 3,214 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
Peppers Salt Resort & Spa Kingscliff - Image 3
Peppers Salt Resort & Spa Kingscliff - Image 4
Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,214 reviews

TripAdvisor Rating  4.0/5  4,595 reviews

Away from the hustle and bustle

TripAdvisor rating 3.0/5

MaggiePrentice Couples - TripAdvisor review

Overall nice place to stay. Pools very cold. Facilities otherwise would be lovely. Room was tired and not the cleanest. Housekeeping only happened once in our 5 day stay. Tv would Only work on Fox sport. We came away with bites which we have put down to bed bugs. Emailed the hotel over re the bed bugs but have not heard back from them, not surprising as we emailed about three times before our stay inquiring about shuttle service from airport but did not get a reply either. This accommodation could be fantastic with a little more care. Will probably not consider staying again and certainly not the standard one would expect from Luxury Escapes.

Not Peppers Standard!

TripAdvisor rating 3.0/5

Bedarra61 Couples - TripAdvisor review

As a first time stay in Kingscliff, we chose Peppers due to their previous faultless experience at other properties they operate. This sadly was not up to their usual standard.. We had a plunge pool one bedroom apartment that was well appointed however the balcony and the pool area was unkept. The apartment felt tired… the bed was comfortable as was the bathroom facilities… The dining area, Seasons was utilised as our breakfasts were included. What a debacle this experience is! Long queues, inadequate catering, untrained staff. When I commented I was advised there was a large conference in and they had been hit with everyone arriving together… not well organised.. I then discovered that the Restaurant is catering for both Mantra & Peppers as the Mantra dining area is closed… this is a totally unacceptable solution, for starters, there is not enough room for both hotels to seat or feed that amount of people!! Finally, the staff were clearly under pressure and that resulted in less than friendly interactions. I would suggest Management take a good look at the operations of this hotel… Unfortunately i cannot recommend the property due to this experience.

Close to where I needed to be for a get together.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very clean. Good comfortable bed.

Dear WENDY L., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyed my stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Unfortunately the weather was not kind to us

Dear COLIN M., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Micky Gong Executive Assistant Manager

Tired room no upgrade and no Foxtel

Customer review rating 2.0/5

Damian K. Couples - Confirmed reviews ALL

Upon arrival, as a GOLD status member, we sat in the chairs in the Priority check-in area for while before we were told that current staff "aren't servicing that area" and we have to come around to the normal check-in desk. We were also told that a room upgrade was not possible. We did receive 3 small 40g muesli bars as a welcome gift, we weren't informed about how to obtain our welcome drinks. Upon arrival in the room we noted the a/c was without it's covering filter / blades and there was mould on the bottom of the blackout blinds ( I have picture of both). I wanted to watch the ANZAC day football and the horse racing on Saturday - However I got to do neither. The Foxtel unit was not working. I rang recp'n and housekeeping but non-one answered either so I left an automated request for a call back - which never came from either station. So back down to recp'n no less than three times to be told there was no engineer working that day and we pressed that we couldn't be moved to another suite with a working TV and A/C unit as the "it was a full house". They said they would leave a message for the engineer to attend our room the next day- which never happened in any of the next 4 days. Someone I assume from F&B came up twice to attempt to fix it but couldn't. We wanted to forget the TV and have a drink on the patio and called housekeeping for a bucket of ice. We told it couldn't be delivered to our room and we'd have to attend the bar and request same. So back down to recp'n / bar area, however they had no ice buckets left - " Would a plastic bag do ? " was the only alternative offered. At this point we left the hotel for a local bar. Meaning loss of F & B revenue for Accor over the next 3 days. The Gym is a broom closet in the underground car park with only 1 piece of equipment with weights - thus causing a bottle neck when we attended on day 2. On the second day upon requesting if it's possible to have our welcome drinks at the pool bar we were told "it's on the app." but only 1 drink. This would have been handy to know before then and a request for a late checkout was meet with just a 1 hr extension, which we never used. in Summary the room was tired the Foxtel didn't work and the whole hotel was understaffed for a Public Holiday / full house scenario. This lack of attention to detail and planning is not what we have come to expect with Accor. The only upside in a 4 day stay was that we meet some wonderful "locals" at the offsite bar and own a meat tray ! ( which I also have a picture of )

Dear DAMIAN K., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you experienced and understand your disappointment with the level of service provided, especially as a valued GOLD status member. We regret any inconvenience caused by the check-in process and the lack of upgrade availability. Your comments regarding the cleanliness and maintenance issues in your room have been noted, and we will address these concerns with our housekeeping and maintenance teams to ensure such oversights do not recur. Regarding the Foxtel service, we apologize for the inconvenience and frustration this caused. We understand the importance of having access to your preferred entertainment, and we are sorry for the lapses in communication and resolution. We also regret the inconvenience with the ice bucket request and the gym facilities. Your feedback regarding these areas is valuable, and we will review our procedures to improve the guest experience. We appreciate your understanding and patience during a busy period, and we regret that we were unable to meet your expectations on this occasion. We hope that despite these issues, you were able to enjoy some aspects of your stay and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards Micky Gong Executive Assistant Manager

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