ibis Styles Kota Bharu 3 stars

Dear Eva N. M. Y., Thank you so much for your kind words! I'm thrilled to hear you had a comfortable stay and enjoyed our breakfast buffet. It's wonderful that our team made you feel welcome and were able to accommodate your early check-in. We always strive to provide a pleasant experience for our guests. We look forward to welcoming you back soon! Zac Harun General Manager

Dear Sia C. P., Thank you so much for taking the time to share your experience with us. I truly appreciate your feedback, as it helps us to understand areas where we can improve to enhance our guests' overall experience. I'm glad to hear that your stay was comfortable, but I’m sorry to learn about the issues you faced with the hair dryer. That’s certainly not the kind of service we aim to provide, especially during busy mornings when every minute counts. I understand how frustrating it must have been to wait for a standalone hair dryer and not receive it in a timely manner. We strive to ensure that our amenities meet the expectations of our guests, and I’ll be sure to discuss your feedback with our team. Regarding the unexpected charge on your credit card, I completely understand how concerning that can be. We always aim for transparency in our billing practices, and I regret that you didn’t receive prior notification about this charge. It’s great to hear that our staff member, Irul, was able to assist you, and I hope that he will provide you with the clarity you deserve. Please know that we take these matters seriously, and we’ll ensure that communication is improved moving forward. I appreciate your patience and understanding, and I hope you’ll consider giving us another chance in the future. We’d love the opportunity to provide you with a truly exceptional stay. Warm regards, Zac Harun General Manager

Dear Quah S. Y., Thank you so much for your kind words! I’m thrilled to hear that you found our hotel comfortable and enjoyed the friendly atmosphere we strive to create. It’s wonderful to know that our team made a positive impact on your stay, especially for families. We hope to welcome you back soon for another enjoyable experience! Best regards, Zac Harun General Manager

Dear Tinagaran A. Y., Thank you for your kind words! I’m thrilled to hear that you enjoyed a comfortable stay and appreciated our clean facilities. I understand your feedback about parking, and I’ll make sure to share it with our team for future considerations. It’s great to know our staff made a positive impression on you. We hope to welcome you back soon! Zac Harun General Manager