Fairmont El San Juan Hotel 5 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 1.414 recensioni

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Porto Rico

Descrizione

I plus dell'hotel

  • Le camere e le suite celebrano l'eleganza, con texture calde e sottili sfumature oceaniche.

  • Wi-Fi, TV a schermo piatto, canali via cavo e streaming, cassaforte, phon e asse da stiro

  • Servizio in camera 24 ore con cucina isolana creativa

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Le nostre sistemazioni

Posizione dell'hotel

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Porto Rico

Coordinate GPS:18.442995, -66.019684

Telefono

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  1.414 recensioni

Giudizio TripAdvisor  4.0/5  1.662 recensioni

Skip MSC

Punteggio Tripadvisor 1.0/5

Jason F Recensione certificata TripAdvisor

Beautiful ship, terrible service. I wish I had read reviews beforehand, I've been on many cruises and wanted to to MSC, big mistake. Staff doesn't care about the guests, most will ignore you, any requests made to guest service desk go unanswered. If you don't wave cash in the air at the bar you will not be served, food is terrible, elevators are terrible, public bathrooms that have several stalls also have doors that lock from the inside to the main bathroom, other guests will go into the multi-person bathroom and lock the door so that others cannot enter, also there is no signage to find these bathrooms! Room attendant was lack luster to say the least, we found two pacifiers and food/candy wrappers in the couch and under the desk, there was toothpaste on the sink and hair in the shower! Our balcony was NEVER cleaned, crusted with salt the entire cruise, several of our companions only had one chair on the balcony and several others chairs were broken to the point of being unsafe to sit in. EVERY clothing item we wore somehow ended up having black grease on it somewhere, no idea where it was coming from. The A/C in the room barely maintained a cool environment. The carpet was stained everywhere. House keeping left vacuums and cleaning carts, trash and dirty linen bags in the already super narrow hallways, I observed several people trip/stumble over them and people in wheelchairs/scooters had to move them by hand to get around them. Am I being too critical???? Waited over 90 minutes at the restaurant for an omelet that was small enough I could have put the whole thing in my mouth, when I cut into it the "ham" was a pink paste, not ham - BLEGH! The entertainment was lame, it was like 15 people were put in charge of making the shows and they all had different ideas and decided to mash it all into one 35 min performance. THE ELEVATORS OMG. MSC now has these smart elevators where you push a button outside each elevator deck that corresponds to the floor you want to go to, it then tells you what elevator to wait for... cool idea.... but MSC Yacht club members get cards that give them priority use of elevators....see where this is going???? Several yacht club kids/teens decided at several points during the cruise that they were going to just ride the elevators from top to bottom using their cards and deny others the use of the elevators.... You could literally stand at an elevator for 15 mins with no luck, I can't climb from deck 7 to 18, great idea, poor execution. There is so much more, I wish I kept a better list, the last thing I will mention for the negative is this: We booked this cruise because it was a great price and hadn't tried MSC before, keep this in mind, if you find a cheap cruise, you will find cheap guests. I'm not a snob nor am I rich, but this cruise had some of the trashiest, rudest, loudest, and the most obnoxious and disrespectful guests I've ever seen. Cheap prices attract cheap people, be ready for their drama/attitudes! Now for the positives: The ship was beautiful. The kids water play area was the best I've ever seen. The water slides were fantastic. Sparkle stairs. LOTS of bars, like, soooo many bars. Guy playing steel drums at the pool deck was the best I've ever heard, much kudos! Bartender Moyo at the jungle pool bar was the most helpful person on the boat, and very kind, I observed him go above and beyond several times in helping other guests. Victor with the cowboy hat at the kids club was a real dude, very kind and great with the kids.

Super disappointing

Punteggio Tripadvisor 2.0/5

TwinSoccerDad Recensione certificata TripAdvisor

What a disappointment. We have sought to spend our vacations at Fairmont and All Accor hotels whenever possible. This is the first one to leave us so underwhelmed. The lack of service and staff at the pools is alarming. Some days it took close to 30 minutes to order a drink because there were not enough people to help guests by the pools. And then they didn't have enough umbrellas to offer shade. We were often told "no we don't have any" although the reserved sections that were not being used had unfolded umbrellas sitting unused. The hotel wants to be considered family-friendly but it's not for families of tweens/teens. The nightclub noise kept our family up with its thumping music. The hotel also feels dated with worn furniture and chipped paint. We spoke to the hotel before departing. They offered us some lip service and took a few of the resort fees off but disappeared from there. This hotel does not rate close to other hotels in this chain.

We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. Thank you for taking the time to share your comments of your recent stay with us.

Perfeito !

Punteggio Tripadvisor 5.0/5

andrea s Recensione certificata TripAdvisor

Perfect accommodation! Every detail thought out to better meet guests' expectations, staff education, wonderful swimming pools, shows at Cabaret do Chico, view from the room, the decades-old tree being preserved and beautiful... Everything was beautiful and perfect, but what caught my attention the most and will certainly never forget is the smell of the lobby, simply unforgettable. Unique experience .

Thank you for being our guest at the Fairmont El San Juan and for taking the time to share your delightful review. We are thrilled our wonderful amenities and friendly staff helped you have such a great visit. Please come see us again on future trips to the area.

Magnífico!!!

Punteggio Tripadvisor 5.0/5

Zayra K L Recensione certificata TripAdvisor

Estuve el pasado viernes en este hermoso lugar y la pasé espectacular, desde la comodidad, espacio, accesibilidad, comida y bebida. El personal muy atento en especial el Sr Juan A Nieves que tuvo un trato excepcional. Todas las preguntas fueron contestadas por ese servidor tan amable. Esperemos mi familia y yo poder regresar pronto y que los empleados sean igualmente increíbles.

Non lo consiglio a nessuno

Punteggio Tripadvisor 1.0/5

lucreziagrasso In famiglia - Recensione certificata TripAdvisor

El San Juan Hotel Isla Verde Mai più 690524538 Oltre a non rispecchiare le immagini sulle foto perché sporco e veramente piccolo, un mese dopo essere rientrate in Italia ci hanno addebitato delle spese assurde senza motivo. Abbiamo dovuto contattare il sito di Booking che ci ha dato ragione ma stiamo ancora aspettando dopo mesi il rimborso che sembra non vogliamo farci. Mai più Un vero schifo

Thank you for sharing your experience and we apologize that your stay did not live up to your expectations. Please contact us directly so we can assist you in regards to your billing.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 541 recensioni 8.7/10 Posizione
  • 1.031 recensioni 5.5/10 Camera
  • 2.086 recensioni 8.5/10 Servizio
  • 6 recensioni 0/10 Internet
  • 639 recensioni 7.9/10 Cibo
  • 563 recensioni 8.8/10 Piscina
  • 388 recensioni 4.4/10 Pulizia
  • 304 recensioni 4.7/10 Comfort

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