Mövenpick Asara Resort & Spa Hua Hin

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.918 ulasan

Jaminan Harga
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53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin, 77110 PRACHUAP KIRIKHAN, Thailand

Deskripsi

Keistimewaan hotel

  • Properti di tepi pantai menghadap lanskap tropis nan rimbun

  • Suite lapang dan vila dengan kolam renang pribadi

  • Bourgeois ala Prancis dan masakan Thailand dengan bahan makanan segar dari pasar

  • Kolam renang menghadap ke pantai

  • Ruang pertemuan di tepi laut dengan pencahayaan alami

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Lokasi hotel

Mövenpick Asara Resort & Spa Hua Hin

53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin
77110 PRACHUAP KIRIKHAN
Thailand

GPS:12.619898, 99.952651

Telepon
Fax +66 32 547 762

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  1.918 ulasan

Peringkat TripAdvisor  4.5/5  857 ulasan

Sertifikat keunggulan 2024

Beyond Impression

Catatan Tripadvisor 5.0/5

fonnr Keluarga - Ulasan TripAdvisor tersertifikasi

Just 1 night stay but I fall in love and knowing that it will not be the last definitely. Some technical issue upon making reservation but it was solved promptly by Khun Busadee : thank you to her helpful. At arrival till departure, Khun Noon and her crew were out of their way to ensure the stay was so pleasant. Room was very functioning, clean and the private pool was great for my daughter, love it. Breakfast was full of quality item, tasty and Dinner at Baan Dum was also great , fresh and yum. Lastly, Kids Club and Beach bar , staffs are friendly. In short, it’s awesome

Dear Khun Fonnr, Thank you very much for taking the time to share your experience of your recent stay. It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to Khun Noon,Khun Bussadee and all team who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. With warm regards from Hua Hin, Wanwisa Phosri Front Office Manager

Good memories

Catatan Tripadvisor 5.0/5

Curious54526947895 Ulasan TripAdvisor tersertifikasi

The fresh seafood is very delicious, I really enjoyed it. The atmosphere is great, with beautiful views. They also offer spa services. The accommodation is beautiful and clean. I will definitely come back again It's a good and memorable experience.

Dear Khun Curious54526947895, It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to our team members, who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Wanwisa Phosri Front Office Manager

Comfortable stay

Catatan Tripadvisor 5.0/5

anuree_sri Keluarga - Ulasan TripAdvisor tersertifikasi

My recent stay here was comfortable. The hotel exudes a cozy atmosphere that is ideal for those seeking peace and quiet. We really liked the food at Baan dum and very much appreciated K.Jiew, who takes care of us during our dinner. We would like to shout out for K.Tai, K.Teya, and K.Aor at Asara Spa since we arrived at the spa they were very warm welcome, and the massage was great, relaxed, and comfortable. I recommend who is looking for the best spa in Hua Hin. Asara Spa is the best. Thank you to K.Nok during check out for her kindness and listen to us with understanding for some experience during our stay. Overall, we are satisfied and enjoyed our stay here. Will come back

Dear Khun Annmariew925, Thank you very much for taking the time to share your experience of your recent stay. It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to our team members, who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the near future. With warm regards from Hua Hin, Wanwisa Phosri Front Office Manager

Terrible service and racist staff

Catatan Tripadvisor 1.0/5

Highflyer31 Friends getaway - Ulasan TripAdvisor tersertifikasi

The hotel staff have no training. They have no idea how to serve customers with respect while claiming to be a 5 star hotel. The resort is average but the service staff to check in staff are very poor with their service skills. Only a handful spoke English and the rest were surviving on their basic few words of English. I would not recommend this hotel as 5 star based on my experience. When we arrived at check in, I was given a parking view room even though I paid specifically for a junior suite with a pool view. The lady lied saying the hotel was fully booked and then magically moved us to another room with a partial pool view within minutes after refusing to stay in a parking view room. The next morning I was then offered to another better pool view room. The first night we dined at the Baan Dum restaurant where we were served with pre cooked food. The service staff could not speak English or understand basic orders. I was served cold spring rolls and the staff had eye rolls because they were facing staff shortages. At the breakfast, during peak time, the service staff could not handle the pressure . There were no juice glasses nor they had any system going on to deal with customers. The food was never replenished and we had to constant ask for things. The staff had no smiles but only eye roles. At no time I felt like a valued customer because they preferred to deal with “ white “ customers. We met a lovely F and B Manager, Lita who was the only saving grace. Things got a bit better after we highlighted some service failures. The service got little better but nothing to rave about. On one night we had dinner at restaurant and wait staff forgot our order and there were only 4 diners in the restaurant. When we waited for more than 30 minutes , the wait staff Mathew blamed me saying you did not order. The hotel also runs a chocolate hour between 4-5 pm which the kids would like but there are no hot drinks included. There is a basic gym which did the job. The bar located near the pool had happy hour which had a nice view. The swimming pool was not clean. I saw tadpoles and frogs swimming in and out. The only positives were the rooms were clean and food was ok. As a Silver member, I did not feel valued or welcome. The welcome drink voucher was useless as they only had limited options and no beer or wine. We did not even use it. As we checked out, a staff member came to check our room if we were stealing hotel property. I had given laundry for dry cleaning and it was returned to my room in a laundry bag. At check out, they asked me to return the laundry bag or pay THB200 to retain it. This is the attitude of the hotel. Why return the laundry in a laundry bag if you expect that to be returned back to the hotel. The check out staff who was a young man had no interest in talking to us and totally ignored us. He said it was his first day at work back and had no enthusiasm. Overall, the hotel is not worth its hype and there are better options around the same area. Take your business to another hotel chain as clearly the GM is not interested in training or improving the services. If you value basic human interactions and pleasant smiling and happy staff who are well trained and professional stay away from Movenpick. This hotel is a disgrace to the brand.

Dear Khun Highflyer31, With deep concern I read your comments, and I would like to immediately apologies for any inconvenience caused during stay. You may rest assured that we have shared your concern with all head of department and to improve in all areas possible. It would be kind of you if you could provide me more detail about the issue you have been experienced to better understanding then we can address for improvement. Please send to my personal e-mail at wanwisa.phosri@movenpick.com Yours sincerely, Wanwisa Phosri Front Office Manager

Staff is rude !!! Service is poor !!! Felt bit discriminated !!!

Catatan Tripadvisor 2.0/5

794ashwins Keluarga - Ulasan TripAdvisor tersertifikasi

Here I have checked in today only and guest service is so poor their treatment towards guest their behaviour … first of all person who escorted us to the room was in so hurry that she could not explain all the amenities of presidential suite and also not even told how Wi-Fi is going to connected as here there is a network issue secondly I was expecting some welcome desserts which they sent me non veg though I am vegetarian and noted to them as well not only that I asked the person through google translator whether the things are veg he nodes yes though there was shrimp in it thirdly went to beach pool bar person was as if I am a brown skin and not going to pay he was serving snacks to other guests but dint serve us then he was like this the price that is the price …. More over I informed the guest apprentice for the same and they simply said sorry on phone and offered me wine which I obviously denied as dint see gestures were with any difference … will review more after checkout for sure ….till now not recommended for brown skins or luxury room guests…

Dear Khun Ashwins, I would like to apologized that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you have plan to visit us again please contact me at anytime. Best Regards, Wanwisa Phosri Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 327 ulasan 8/10 Lokasi
  • 917 ulasan 8.4/10 Kamar
  • 1.103 ulasan 8.5/10 Pelayanan
  • 16 ulasan 6/10 Internet
  • 536 ulasan 7.4/10 Makanan
  • 477 ulasan 8.8/10 Kenyamanan
  • 401 ulasan 7.2/10 Fasilitas
  • 368 ulasan 5.8/10 Kebersihan

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