Mercure Samarinda

Customer review rating (ALL Rating) 4.5/5 231 reviews

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Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

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Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  231 reviews

TripAdvisor Rating  5.0/5  1,357 reviews

Excellent

TripAdvisor rating 5.0/5

Christina R TripAdvisor review

Good vibes, beautiful hotel, Clean Sheets ,nice and cozy room , good amenities, good and delish food, Good Service , nice and friendly Staff, i would love to comeback again 🥰 and get more offering 👀🥰😁 Ps: please add more gym equipments🥰🥰

Dear Mrs. Christina R, Thank you for having chosen Mercure Hotel Samarinda as your preference stay during your Holiday trip and sharing your great experience on TripAdvisor. It is a pleasure to learn that you have enjoyed the Hotel facilities and service delivered by our team. I will share your complimentary to entire team as they will find it cherished and inspiring. We look forward to welcoming you in the near future. Best regards, Achmad Safrudin Executive Assistant Manager

First fine dining experience in Samarinda

TripAdvisor rating 5.0/5

DayTrip15127536653 TripAdvisor review

Waiter: Dede First experience of fine dining in Samarinda, and with my crush that is. The service provided by the waiters and the waitresses were very satisfying. Moreover, the dishes that we ordered were served in time and were very delicious. We give the rating a thumbs up.

Dear Value Guest, Greetings from Mercure Hotel Samarinda, Thank you for taking time to share your experience with us on TripAdvisor. Your feedback is truly valued! We are most delighted to learn that you had a wonderful experience at our SkyHouse restaurant and had chance to enjoy the service we offered. I genuinely appreciate your complimentary words upon our dedicated team especially Mr.Dede, and I will personally share your feedback to motivate all of our staff to continuously our sincerely service from the heart. Thank you and we can’t wait to welcome you back to our Hotel. Best regards, Achmad Safrudin Executive Assistant Manager

Good location and property.

Customer review rating 3.5/5

Sr Business - Confirmed reviews ALL

Lot of cafes and restaurants in the commercial area.

Totally satisfied

TripAdvisor rating 5.0/5

SergioF2555 TripAdvisor review

Room and service are so excellent 🫶🏻 Got surprised with happy honeymoon greetings, shout out to Ms. Selly as a reservation officer ⭐️⭐️⭐️⭐️⭐️ Should try their Sky house for chill after busy day. Swimming pool pretty big and clean. Thank you Mercure

Dear Mr. Sergio F, Thank you for having chosen Mercure Hotel Samarinda as your preference stay during your Honeymoon trip and sharing your great experience on TripAdvisor. It is a pleasure to learn that you have enjoyed the Hotel facilities and service delivered by our team. I will share your complimentary to entire team as they will find it cherished and inspiring. We look forward to welcoming you in the near future. Best regards, Achmad Safrudin Executive Assistant Manager

Fair Hotel poor knowledge about all points

Customer review rating 2.5/5

All M. Families - Confirmed reviews ALL

Very long wait for earning point if you stay in this hotel.

Dear Mrs. Novia Restu p., Greetings from Mercure Samarinda, Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regards, Achmad Safrudin EAM i/c General Manager

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Other web-users rate our hotel

  • 81 reviews 9.4/10 Location
  • 283 reviews 8.7/10 Room
  • 262 reviews 9.1/10 Service
  • 35 reviews 2.6/10 WiFi
  • 204 reviews 9.2/10 Food
  • 173 reviews 9.4/10 Cleanliness
  • 148 reviews 9.4/10 Amenities
  • 118 reviews 9.3/10 Breakfast

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