Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,558 reviews

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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,558 reviews

TripAdvisor Rating  4.5/5  5,957 reviews

Certificate of excellence 2024

Lovely

TripAdvisor rating 5.0/5

bostonbrie TripAdvisor review

Lovely rooms,grounds,staff and food. Loved our time at this resort. Thank you. Beautiful destination for a wedding. Pool, lounge chairs were very nice. The views from anywhere in the grounds are stunning. Every interaction we were greeted with a smile and great service.

Thank you for sharing your experience at our resort! We're delighted to hear that you found everything lovely, from the rooms and grounds to the staff and food. It's wonderful to know that you enjoyed your time with us and that our resort provided a beautiful setting for a wedding. We're thrilled that you appreciated our pool, lounge chairs, and the stunning views throughout the grounds. Providing exceptional service with a smile is our top priority, and we're glad to hear that every interaction left you with a positive impression. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future! With warm aloha, Barbie Nakamura Director of Quality

Lovely bay but terrible view for "Ocean View" and overpriced restaurant

Customer review rating 3.0/5

Europa Business - Confirmed reviews ALL

We reserved an "ocean view" (not "partial ocean view") and were placed in the building furthest from the ocean to start (no view) and then moved to the second building back, on the second floor. You could only see the ocean if you craned your neck out off the balcony AND the view was the same as that for a "partial ocean view" on the resort website. Very disappointing and certainly shouldn't be marketed as "Ocean View". The servers at Brown's were lovely but the food was extremely overpriced (as was the breakfast buffet, for the offerings) and was missing key components of dishes (for example, macadamia nuts on the salad).

Fantastic property on a very special island

Customer review rating 4.5/5

Michael C. Couples - Confirmed reviews ALL

We stayed 3 nights at the Fairmont Orchid to close out our ten year anniversary trip to Hawaii. It was a perfect way to end our Hawaiian holiday, and I can’t recommend the resort enough. The pool is gorgeous and spacious, and with plenty of chairs around. It - and the hot tub - are open 24 hours, which is a great bonus to have a quiet midnight, or very early morning swim. The secluded beach is wonderful, protected, and offers views of Haleakala on Maui, as well as turtle sightings whilst snorkelling! Food at the resort is quite good, with a dinner at the poolside restaurant being a highlight. And while the breakfast buffet was very nice, we felt that $50/person is very high - even for Hawaii Island. Our room was very large and had plenty of storage. The bathroom - with separate shower and tub - as well as WC - was gorgeous. The balcony overlooking the golf course was nice, and very peaceful. Housekeeping was great - though there were a few places on property that went untouched for a couple of days (pool towels by a rubbish bin for a couple days, as an example) - but nothing outrageously overlooked. We had an amazing stay at the Fairmont Orchid, and hope to return one day!

Dear Mr. C., Thank you for choosing to celebrate your ten-year anniversary with us! We're delighted to hear that you had such a fantastic stay and that our property served as the perfect end to your Hawaii vacation. It's wonderful to know that you enjoyed the many aspects of our property and those tranquil midnight or early morning swims. The turtle sightings are so fun to see! Happy to know you were able to experience that! Your feedback regarding the dining experience is greatly appreciated. While we're glad you found the food to be quite good, we'll certainly take your comments about the breakfast buffet pricing into consideration. We strive to provide a dining experience that matches the excellence of our surroundings. We apologize for the inconvenience you experienced during the check-in process, and we'll work to improve our communication methods to ensure a smoother arrival experience for our guests. It's fantastic to hear that you found our accommodations spacious and well-appointed, and that our housekeeping team provided excellent service throughout your stay. We'll address the areas you mentioned that went untouched for a couple of days to ensure a consistently high level of cleanliness throughout the property. Be assured, I will share with our Director of Housekeeping. I know he will find this valuable as he continues to coach his team. We're also pleased to hear that you appreciated our sustainable development initiatives, including the use of eco-friendly cups, straws, and reusable water bottles. Your recognition of these efforts is truly rewarding. Thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back for another unforgettable stay in the future! With warm aloha, Barbie Nakamura Director of Quality

Amazing Staycation

TripAdvisor rating 5.0/5

Tammy S TripAdvisor review

I had the pleasure of celebrating my Birthday and Anniversary at Fairmont Orchid. Everything was amazing! The location, grounds, the weather, food & especially the staff. Everyone Staff member made our stay so special. However, Tremaine at Browns Beach House and Elaine at the pool were outstanding!

Thank you for choosing us to celebrate your birthday and anniversary! We are thrilled to hear that your stay with us was amazing and that you enjoyed every aspect of your time here. It's delightful to know that you found our location, grounds, weather, and food to your liking. Our team works hard to ensure that every guest has a memorable experience, and we're delighted to hear that our staff members, especially Tremaine at Browns Beach House and Elaine at the pool, made your stay extra special. We will be sure to pass along your kind words to them. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back for another wonderful staycation in the future! With warm aloha, Barbie Nakamura Director of Quality

Hugh the Bellman made the trip for us!

Customer review rating 4.0/5

Todd C. Business - Confirmed reviews ALL

Friendly staff. It was a tough checking process with the rooms not being ready. Hugh went the extra mile and helped us get into a great room and also reset our outlook on the trip and the resort. He is worth his weight in gold. Thank you Hugh.

Dear Mr. H., We're thrilled to hear that you had an overall positive experience during your stay with us overall. Your feedback is invaluable to us as we strive to continuously improve and provide exceptional service to all our guests. We apologize for any inconvenience you experienced during the check-in process, and we'll certainly work on ensuring that rooms are available for early check-in whenever possible to enhance guest satisfaction. We're delighted that Hugh, our Bellman, was able to make such a positive impression and help you have a memorable stay. We'll be sure to pass along your compliments to him and the rest of our team. Thank you for highlighting their friendliness and dedication to providing excellent service. Thank you once again for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic experience in the future! With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 474 reviews 9/10 Location
  • 918 reviews 7.4/10 Room
  • 1,402 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 767 reviews 8.7/10 Amenities
  • 399 reviews 9.2/10 Beach
  • 260 reviews 8.8/10 Pool
  • 235 reviews 6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.