Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,730 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.167179, -115.565877

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,730 reviews

TripAdvisor Rating  4.5/5  9,527 reviews

Certificate of excellence 2024

Perfect in every way.

TripAdvisor rating 5.0/5

jonasmallwood Couples - TripAdvisor review

This is the best hotel I've ever stayed in - and I've stayed in many around the world. Staff - so helpful and friendly. Food, drink, room, views from our room - all perfect. The hotel shops were brilliant, as were the shuttle buses into town, and up to the gondola. Thanks to all the staff - you are AMAZING.

Exceptional Service

TripAdvisor rating 5.0/5

Catherine R TripAdvisor review

The hotel is in a beautiful location and extremely well-appointed. The rooms are very comfortable with plenty of pillows and towels. Every possible amenity has been thought of and the staff were all extremely helpful and kind. No matter what issue or concern came up - from how to get to town to ordering items to the room, the staff were very quick and polite in answering all my questions. I hosted a conference with approximately 200 attendees and I felt like I had a staff of 20 looking after my every need. I would definitely come back to the Fairmont Banff Springs for another event or personal travel.

Thank you for the lovely feedback. It is so nice to hear our team was helpful and engaging. We hope to see you again! ~ Fairmont Banff Springs

Showing its’ age for sure

TripAdvisor rating 2.0/5

tiaragirl Business - TripAdvisor review

The old hotel is showing its’ age. Been coming here for twenty years and realized tonight, not much has changed/been updated…….except for the cost of a room. An aging hotel is one thing but the cleanliness seems to be slipping (see photos). Had a few poor service interactions this trip too. A lost item that no one seemed too concerned about. Got up and left one of the bars after not getting served. That was not typical. The beautiful setting will ensure visitors keep coming but I wish our “Canadian product” presented better.

Thank you for your honest comments. We are so sorry to receive them and care deeply about it. A hotel representative has contacted you privately to learn more as soon as possible. ~ Fairmont Banff Springs

Beautiful stay at an amazing location

Customer review rating 5.0/5

Toby S. Business - Confirmed reviews ALL

Such perfection, beautiful location, excellent staff and every need for our stay met beyond expectations.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Beautiful location

Customer review rating 4.0/5

Cara Business - Confirmed reviews ALL

Attended a conference here. My stay was perfect. Initially I was contacted to say I was a no show and was being charged for this. It ended up being a computer glitch but it took about an hour of my time to get it sorted out.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,362 reviews 9.2/10 Location
  • 2,676 reviews 7.6/10 Room
  • 3,462 reviews 9.3/10 Service
  • 17 reviews 4.5/10 WiFi
  • 1,097 reviews 8.4/10 Amenities
  • 906 reviews 5.1/10 Comfort
  • 855 reviews 8.7/10 Vibe
  • 569 reviews 4.9/10 Value

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