Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,174 reviews

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Novotel Ottawa City Centre - Image 1
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33 Nicholas Street, K1N 9M7 Ottawa, Canada

Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Telephone
Fax +1 613-760-4765

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,174 reviews

TripAdvisor Rating  4.0/5  1,997 reviews

Clean and well maintained, good location

TripAdvisor rating 4.0/5

nigma123 TripAdvisor review

The hotel was very clean and well maintained. The staff was friendly. It was centrally located. However, it seems there was a crack between the bathtub and glass wall as some water seeped through and dripped to the bathroom floor when showering. Also there was no conditioner. Finally, the parking garage was under construction so we could not park there. The best option was across the street at Rideau Centre but there was no in-and-out privelege.

Always satisfying

Customer review rating 5.0/5

Sophia P. Business - Confirmed reviews ALL

I was worried about the parking, but it was perfect parking across the street . As usual everything was great and so was brunch. We always enjoy having brunch at the Novotel. The staff is always so polite and the food is amazing.

although location was convenient to the event attending, the service was terrible.

Customer review rating 1.5/5

Cindy Business - Confirmed reviews ALL

When asked for different pillows (not a full) was told 'that's all we have'. Also no hair conditioner and again when asked was told you don't have any, and the blow dryer didn't work.

Dear Cindy W., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have hair conditioner upon the guest's request and our agents know that. Do you mind giving me more information about around what time you called and asked for the conditioner or to whom you talked? this would help me investigate properly. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

loved the stay -- great location and a beautiful room

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

i enjoyed the in room coffee and had a great time walking around the area.

Very good hotel

Customer review rating 5.0/5

Juliette B. Friends - Confirmed reviews ALL

The staff was incredible, they were very nice and helped us book a room for the night of.

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Other web-users rate our hotel

  • 1,048 reviews 7.7/10 Location
  • 1,254 reviews 7/10 Room
  • 1,011 reviews 7.8/10 Service
  • 15 reviews 5.3/10 WiFi
  • 601 reviews 7.4/10 Cleanliness
  • 552 reviews 5.6/10 Comfort
  • 321 reviews 8.2/10 Breakfast
  • 293 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.